Cratejoy vs Zoho Subscriptions

What users are saying about

Score 1.6 out of 10

Based on 3 reviews and ratings

Score 7.6 out of 10

Based on 9 reviews and ratings

Attribute Ratings

Zoho Subscriptions is rated higher in 1 area: Likelihood to Recommend

Cratejoy

16%

3 Ratings

8.0

Zoho Subscriptions

80%

2 Ratings

Cratejoy

100%

2 Ratings

Zoho Subscriptions

N/A

0 Ratings

Likelihood to Recommend

I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.

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Verified User

Administrator in Sales

Retail Company, 1-10 employees

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[Zoho Subscriptions is great] for startup agencies or businesses that charge monthly subscriptions of some kind. For most other [softwares,] you are paying at least $100 per month just to have the software. Zoho [Subscriptions] gives you the chance to take advantage of starting at [zero dollars,] which keeps your cost down until you understand the software before you have to upgrade. I feel like you can easily bootstrap your startup business to keep costs down. As you [are] moving forward, and are bringing in several thousand per month in revenue, it can scale up without costing a lot. [The subscriptions] [...] [start] to cost more, [...] if you have one time payments; you then need additional software from Zoho [Subscriptions] to handle the needs, and it starts adding up to typical [back- end] management software, with multiple log in points which start to drain your time budget. [At] that point, I ended up looking for a more all in one software that manages both contacts, one time and recurring invoices, reminders, etc. By the time our revenue exceeded [$5,000] per month[,] I [needed] to save time and looked for other options. [However,] I have other friends who still use it and they are generating $10k or more per month.

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Matthew Veil

Marketing Broker

Atlas Internet Marketing LLCMarketing and Advertising, 1-10 employees

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Pros

Markets your boxes in their marketplace
Sets up shipping so it's easier and cheaper
Helps get your online subscription boxes started

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Verified User

General Manager in Marketing

Food & Beverages Company, 1-10 employees

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Taking payments automatically. Once you set up your product billing cycles and assign them to a customer, it's all automatic from there.
Integrations with other Zoho products, We enter our customers in Zoho CRM and they are always updated in subscriptions and books is always showing the correct payments collected.

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Scott French

Installer/sales

Right Now MobilityHospital & Health Care, 1-10 employees

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Cons

Fees
Transparency
Customer service

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Verified User

Administrator in Sales

Retail Company, 1-10 employees

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[It would] be nice to have one time payment options as a [add-on]. We also develop [websites] and needed one or two time invoices, [but] had to get Zoho [Books Subscription] as well, and [we] didn't use it often.
[The customer] login portal didn't work very well. [My] customers ended up calling me most of the time to change their card info.
It would be nice to integrate with a standard credit card processing company, other than Stripe or PayPal so one can take advantage of pricing once you hit a certain amount of charges every month.
At the time, I couldn't archive a customer and delete their subscription package. It would be nice to have a way to do so.

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Matthew Veil

Marketing Broker

Atlas Internet Marketing LLCMarketing and Advertising, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Cratejoy Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Required

$49

Starting Price

$49 per month

Zoho Subscriptions Editions & Modules

Edition

Monthly Plan	$49¹
Yearly Plan	$490²

per month
per year

Additional Pricing Details

Zoho Subscriptions charges a flat fee of $49/ month for all the features. Get Zoho Subscriptions for $490/ year with the yearly plan. Zoho Books, an online accounting software comes free with Zoho Subscriptions

Support Rating

Cratejoy 10.0

Based on 2 answers

Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!

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Verified User

Account Manager in Corporate

Arts & Crafts Company, 1-10 employees

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No score

No answers yet

No answers on this topic