CrazyCall vs Dialpad Talk

Likelihood to Recommend

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Dialpad is suited for almost every situation depending on the structure of the business. If you are an on-the-go person and have the ability to use your cellphone or home phone there are great functions for that. The great functions and features of Dialpad allow users the ability to track their calls, create an electronic contact list, and view/listen to their messages. There are so many features I love that have been well thought out and applied. I think for the medical industry, there [have] to be better wireless options than the ones given and headsets that have a longer range on them.

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Verified User

Employee in Other

Medical Practice Company, 201-500 employees

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Feature Rating Comparison

CrazyCall

Dialpad Talk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

CrazyCall

Dialpad Talk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

One-click dialing directly from the computer is definitely a strength.
Local numbers used in dialing to increase the number of connections is an asset.
The pricing is a plus. It is one of the most affordable calling tools on the market.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Easy to set up – be up and running in minutes.
Easy to manage – web GUI makes management simple.
Great call quality – when direct to a desk phone or computer or HD audio on mobile quality is great and there is no perceptible delay that you can sometimes get with VOIP.

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NICOLAS DIAZ

LOGISTICS COORDINATOR

EDGE LOGISITICSLogistics & Supply Chain, 51-200 employees

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Cons

Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Sometimes calls connect with no audio (you can't hear the caller)
It would be nice for Dialpad to auto sync new contacts from G-Suite (not requiring manual sync after initial sync)
It would be nice if Dialpad had a 'robo-attendant' option where you could type out a greeting and have the attendant read it (instead of having to record your own audio)

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Verified User

C-Level Executive in Corporate

Human Resources Company, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Dialpad Talk 8.5

Based on 16 answers

The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.

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Gregg Skala

Computer and Information Systems Manager

Neuco, Inc.Wholesale, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

Dialpad Talk 7.0

Based on 70 answers

Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.

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Verified User

Administrator in Corporate

Insurance Company, 11-50 employees

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Alternatives Considered

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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We previously used an NEC Voice over IP system. Dialpad Talk is much easier to program and on/off schedule for holidays and weather closings. Also, the previous phone system could only be used while staff is at their office. Dialpad can be used anywhere and programmed from anywhere.

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Verified User

Administrator in Human Resources

Insurance Company, 11-50 employees

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Return on Investment

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Quality- With this app we can secure our quality level, always being on top of every interaction and never missing possible behaviors than [need to] be addressed in a timely manner.
Flow- During the calls, we have some cards that remind our agents what to say and what to do when a specific word is mentioned.
Immediate assistance- As supervisors we use the option to listen on live every possible negative interaction and work it out immediately.

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Jonatan Serna

Supervisor

Edge LogisticsTransportation/Trucking/Railroad, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Dialpad Talk Editions & Modules

Edition

Standard	$20.00¹
Pro	$30.00¹
Enterprise	Contact sales team

per user/per month

Additional Pricing Details

—

Rating Summary

CrazyCall

Dialpad Talk

CrazyCall

Dialpad Talk

CrazyCall

Dialpad Talk

CrazyCall

Dialpad Talk

Likelihood to Recommend

CrazyCall

Dialpad Talk

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

CrazyCall

Dialpad Talk

Cons

CrazyCall

Dialpad Talk

Usability

CrazyCall

Dialpad Talk

Support Rating

CrazyCall

Dialpad Talk

Alternatives Considered

CrazyCall

Dialpad Talk

Return on Investment

CrazyCall

Dialpad Talk

Screenshots

CrazyCall

Dialpad Talk

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CrazyCall Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Dialpad Talk Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison