What users are saying about
1 Ratings
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Score 8 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Fathom Customer Care
6.2
Agent dashboard
CrazyCall
6.0
Fathom Customer Care
7.0
Validate callers
CrazyCall
7.0
Fathom Customer Care
6.0
Outbound response
CrazyCall
8.0
Fathom Customer Care
6.0
Call forwarding
CrazyCall
8.0
Fathom Customer Care
6.0
Click-to-call (CTC)
CrazyCall
9.0
Fathom Customer Care
7.0
Warm transfer
CrazyCall
8.0
Fathom Customer Care
7.0
Predictive dialing
CrazyCall
7.0
Fathom Customer Care
6.0
Interactive voice response
CrazyCall
7.0
Fathom Customer Care
6.0
REST APIs
CrazyCall
7.0
Fathom Customer Care
6.0
Call scripts
CrazyCall
8.0
Fathom Customer Care
6.0
Call tracking
CrazyCall
9.0
Fathom Customer Care
6.0
Multichannel integration
CrazyCall
7.0
Fathom Customer Care
6.0
CRM software integration
CrazyCall
7.0
Fathom Customer Care
5.0

Workforce Optimization (WFO)

CrazyCall
5.4
Fathom Customer Care
5.2
Inbound call routing
CrazyCall
4.0
Fathom Customer Care
4.0
Omnichannel inbound routing
CrazyCall
4.0
Fathom Customer Care
6.0
Recording
CrazyCall
8.0
Fathom Customer Care
5.0
Quality management
CrazyCall
7.0
Fathom Customer Care
5.0
Call analytics
CrazyCall
5.0
Fathom Customer Care
5.0
Historical reporting
CrazyCall
5.0
Fathom Customer Care
5.0
Live reporting
CrazyCall
5.0
Fathom Customer Care
5.0
Customer surveys
CrazyCall
6.0
Fathom Customer Care
5.0
Customer interaction analytics
CrazyCall
5.0
Fathom Customer Care
7.0

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Screenshots

Fathom Customer Care

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Fathom Customer Care
8.0

Support Rating

CrazyCall
Fathom Customer Care
8.0

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