What users are saying about
1 Ratings
Top Rated
83 Ratings
1 Ratings
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Score 8 out of 100
Top Rated
83 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

GoToConnect (formerly Jive)

The ability to have video conferences is a great functionality offered through Jive. I would most definitely recommend it due to the quality of the audio and connection when utilizing this feature. The Jive app offered in the apps market isn't the best option if you are needing to take calls while on the go.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
GoToConnect (formerly Jive)
Agent dashboard
CrazyCall
6.0
GoToConnect (formerly Jive)
Validate callers
CrazyCall
7.0
GoToConnect (formerly Jive)
Outbound response
CrazyCall
8.0
GoToConnect (formerly Jive)
Call forwarding
CrazyCall
8.0
GoToConnect (formerly Jive)
Click-to-call (CTC)
CrazyCall
9.0
GoToConnect (formerly Jive)
Warm transfer
CrazyCall
8.0
GoToConnect (formerly Jive)
Predictive dialing
CrazyCall
7.0
GoToConnect (formerly Jive)
Interactive voice response
CrazyCall
7.0
GoToConnect (formerly Jive)
REST APIs
CrazyCall
7.0
GoToConnect (formerly Jive)
Call scripts
CrazyCall
8.0
GoToConnect (formerly Jive)
Call tracking
CrazyCall
9.0
GoToConnect (formerly Jive)
Multichannel integration
CrazyCall
7.0
GoToConnect (formerly Jive)
CRM software integration
CrazyCall
7.0
GoToConnect (formerly Jive)

Workforce Optimization (WFO)

CrazyCall
5.4
GoToConnect (formerly Jive)
Inbound call routing
CrazyCall
4.0
GoToConnect (formerly Jive)
Omnichannel inbound routing
CrazyCall
4.0
GoToConnect (formerly Jive)
Recording
CrazyCall
8.0
GoToConnect (formerly Jive)
Quality management
CrazyCall
7.0
GoToConnect (formerly Jive)
Call analytics
CrazyCall
5.0
GoToConnect (formerly Jive)
Historical reporting
CrazyCall
5.0
GoToConnect (formerly Jive)
Live reporting
CrazyCall
5.0
GoToConnect (formerly Jive)
Customer surveys
CrazyCall
6.0
GoToConnect (formerly Jive)
Customer interaction analytics
CrazyCall
5.0
GoToConnect (formerly Jive)

Cloud PBX

CrazyCall
GoToConnect (formerly Jive)
7.6
Hosted PBX
CrazyCall
GoToConnect (formerly Jive)
8.2
Multi-level Interactive Voice Response (IVR)
CrazyCall
GoToConnect (formerly Jive)
8.6
User templates
CrazyCall
GoToConnect (formerly Jive)
6.6
Call reports
CrazyCall
GoToConnect (formerly Jive)
6.4
Directory of employee names
CrazyCall
GoToConnect (formerly Jive)
7.9

Call Management

CrazyCall
GoToConnect (formerly Jive)
7.8
Answering rules
CrazyCall
GoToConnect (formerly Jive)
8.6
Call recording
CrazyCall
GoToConnect (formerly Jive)
7.3
Call park
CrazyCall
GoToConnect (formerly Jive)
7.8
Call screening
CrazyCall
GoToConnect (formerly Jive)
7.6
Message alerts
CrazyCall
GoToConnect (formerly Jive)
7.9

VoIP system collaboration

CrazyCall
GoToConnect (formerly Jive)
7.4
Video conferencing
CrazyCall
GoToConnect (formerly Jive)
8.3
Audio conferencing
CrazyCall
GoToConnect (formerly Jive)
8.3
Video screen sharing
CrazyCall
GoToConnect (formerly Jive)
8.5
Instant messaging
CrazyCall
GoToConnect (formerly Jive)
4.4

Mobile apps

CrazyCall
GoToConnect (formerly Jive)
5.6
Mobile app for iOS
CrazyCall
GoToConnect (formerly Jive)
5.5
Mobile app for Android
CrazyCall
GoToConnect (formerly Jive)
5.7

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Support. Nowadays it's very hard to get good support and I feel that Jive is focusing on providing that good support. Support was the main reason we left the last phone company we went with.
  • Reliability - so far (3 months) the phone systems have worked and been reliable and we haven't had any major issues.
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • PBX portal is a bit bulky; there are a lot of links but not always the most intuitive. That said, customer service is great about helping to navigate and change it if anything is needed.
  • When I call they always ask me for the ticket number first. It would be good if they could ask if I have opened a ticket or need to open one. Conversations can be a bit lengthy trying to explain what I'm needing to do.
Sarah Pratt | TrustRadius Reviewer

Likelihood to Renew

CrazyCall

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.3
Based on 3 answers
We've been very impressed with the flexibility and cost-savings we've experienced on Jive. Also, they've been very responsive to our needs and attentive to supporting us. We are a pleased customer and look forward to many more years of working with Jive. I'm thankful for cloud-hosted VoIP. It has been a tremendously positive move for our company.
Jeff Nickles | TrustRadius Reviewer

Usability

CrazyCall

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.3
Based on 41 answers
Jive has been great in not only allowing us to move offices without any downtime, but to also easily set up remote offices and keep the costs extremely low. It has great features and functionality, and we would not look anywhere else for this kind of product.
Deborah Shapiro | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.7
Based on 84 answers
When we email or call Jive support we get a quick response and a quick resolution to our problem or request. We have not yet been disappointed by Jive's support whereas we were constantly disappointed by our previous company. You will find their support personnel knowledgeable, organized, and capable. Our previous provider usually took multiple calls and escalations for the simplest requests or problems to be resolved
Michael Prodywus | TrustRadius Reviewer

Implementation Rating

CrazyCall

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 2 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

GoToConnect (formerly Jive)

RingCentral was hands down the most convoluted, confusing and difficult to use phone system out there we've experienced. Not only was it hard to use, it was the most expensive and we found their reporting was completely wrong. Not only was it wrong, the errors in reporting were a known issue that had not been corrected in over two years that I had been following it.
Nextiva was a fine system and had really great reporting. Their on-boarding was good and it was relatively easy to use in setting up. The PBX was good (Jive's is better) but its ultimate downfall was the app. It never did function correctly the entire time we were with Nextiva. Ultimately we had to leave Nextiva and go to Jive simply because of the app functionality. However, now we're very glad we did as we have better service and pay less than we did with Nextiva.
Mike Madsen | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Significant savings over hosted PBX with PRI lines. Add in service contracts, software maintenance, online meeting services and the cost savings increases even more.
  • Previously we shared online video conferencing accounts. We no longer have to do that and deal with the confusion of juggling shared accounts
  • We now have internal extension dialing. Something we did not have previously
  • Jive was flexible and offered incentives to use them as your phone carrier
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

GoToConnect (formerly Jive)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
GoToConnect (formerly Jive)
8.4

Likelihood to Renew

CrazyCall
GoToConnect (formerly Jive)
9.3

Usability

CrazyCall
GoToConnect (formerly Jive)
8.3

Support Rating

CrazyCall
GoToConnect (formerly Jive)
8.7

Implementation Rating

CrazyCall
GoToConnect (formerly Jive)
9.1

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