CrazyCall vs. Nextiva Business Phone Service

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.

I think Nextiva Business Phone Service is well suited in a call center or phone environment either large or small. In my experience, the Nextiva Business Phone Service functionality for a simple office with 3 phones is also extremely customizable depending on needs. For a large call center, Nextiva Business Phone Service's call center product also makes the management of CSRs and recognizing weak points using data very easy.

• The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
• We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
• It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

Incentivized

• phone administration is really easy with their web interface. Change names, phone numbers or extensions with just a few clicks.
• Receive calls across multiple devices, with the ability to switch the device during a phone call to another device.
• Nextiva support if you need them has responded to your issue within an hour via email or address it right away by calling support.

Incentivized

• Inbound call functionally is still limited and not something that my team utilizes.
• The reporting features for the some of the lower pricing tiers are very limited.
• Downloading reports from the cloud can be quite slow at times.

Incentivized

• Integration: Although they do integrate with Outlook and a few other third-party services, compared to some other VOIP vendors they don't integrate as deeply and their integrations are somewhat basic.
• Update their documentation on the website: Although they have a lot of documentation, sometimes they still have older screen shots and could try and update some of that material.
• Adding Contacts: The way you add contacts and request each other is kind of weird. You need to do this in order to see their status. You can see everyone in the global address book but without adding a person as a contact you cannot see if they are on a call or not. I think out of the box the address book (or at least the directory) should already be able to see the status and you should not have to request them as a contact.

Incentivized

I no longer make this decision

Incentivized

It is good for phone calls but it needs to include Bluetooth headsets.

Incentivized

Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.

Incentivized

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

Nextiva Business Phone Service continues to be our primary recommendation to customers, based solely on consistent user experience. Pricing does edge out some other providers, but we have found Nextiva Business Phone Service's customer service to be the main deciding factor. They are not the only system we recommend, but when giving a side-by-side comparison of multiple options, they are the one most often selected.

• Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
• Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
• Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Incentivized

• Missing less calls if something is wrong with the phone/internet
• a negative was time learning the new phones for our user, the learning curve
• its great to be able to go back and look at call logs to verify or find number if needed