What users are saying about
1 Ratings
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Score 8 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Nextiva Business Phone Service
Agent dashboard
CrazyCall
6.0
Nextiva Business Phone Service
Validate callers
CrazyCall
7.0
Nextiva Business Phone Service
Outbound response
CrazyCall
8.0
Nextiva Business Phone Service
Call forwarding
CrazyCall
8.0
Nextiva Business Phone Service
Click-to-call (CTC)
CrazyCall
9.0
Nextiva Business Phone Service
Warm transfer
CrazyCall
8.0
Nextiva Business Phone Service
Predictive dialing
CrazyCall
7.0
Nextiva Business Phone Service
Interactive voice response
CrazyCall
7.0
Nextiva Business Phone Service
REST APIs
CrazyCall
7.0
Nextiva Business Phone Service
Call scripts
CrazyCall
8.0
Nextiva Business Phone Service
Call tracking
CrazyCall
9.0
Nextiva Business Phone Service
Multichannel integration
CrazyCall
7.0
Nextiva Business Phone Service
CRM software integration
CrazyCall
7.0
Nextiva Business Phone Service

Workforce Optimization (WFO)

CrazyCall
5.4
Nextiva Business Phone Service
Inbound call routing
CrazyCall
4.0
Nextiva Business Phone Service
Omnichannel inbound routing
CrazyCall
4.0
Nextiva Business Phone Service
Recording
CrazyCall
8.0
Nextiva Business Phone Service
Quality management
CrazyCall
7.0
Nextiva Business Phone Service
Call analytics
CrazyCall
5.0
Nextiva Business Phone Service
Historical reporting
CrazyCall
5.0
Nextiva Business Phone Service
Live reporting
CrazyCall
5.0
Nextiva Business Phone Service
Customer surveys
CrazyCall
6.0
Nextiva Business Phone Service
Customer interaction analytics
CrazyCall
5.0
Nextiva Business Phone Service

Cloud PBX

CrazyCall
Nextiva Business Phone Service
8.6
Hosted PBX
CrazyCall
Nextiva Business Phone Service
8.1
Multi-level Interactive Voice Response (IVR)
CrazyCall
Nextiva Business Phone Service
8.9
User templates
CrazyCall
Nextiva Business Phone Service
8.2
Call reports
CrazyCall
Nextiva Business Phone Service
9.4
Directory of employee names
CrazyCall
Nextiva Business Phone Service
8.1

Call Management

CrazyCall
Nextiva Business Phone Service
8.5
Answering rules
CrazyCall
Nextiva Business Phone Service
8.6
Call recording
CrazyCall
Nextiva Business Phone Service
9.2
Call park
CrazyCall
Nextiva Business Phone Service
8.2
Call screening
CrazyCall
Nextiva Business Phone Service
8.8
Message alerts
CrazyCall
Nextiva Business Phone Service
7.9

VoIP system collaboration

CrazyCall
Nextiva Business Phone Service
7.7
Video conferencing
CrazyCall
Nextiva Business Phone Service
7.7
Audio conferencing
CrazyCall
Nextiva Business Phone Service
8.4
Video screen sharing
CrazyCall
Nextiva Business Phone Service
8.0
Instant messaging
CrazyCall
Nextiva Business Phone Service
6.5

Mobile apps

CrazyCall
Nextiva Business Phone Service
7.7
Mobile app for iOS
CrazyCall
Nextiva Business Phone Service
8.0
Mobile app for Android
CrazyCall
Nextiva Business Phone Service
7.4

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Nextiva Business Phone Service

  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
Heather Neisen | TrustRadius Reviewer

Likelihood to Renew

CrazyCall

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

CrazyCall

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.9
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Nextiva Business Phone Service

We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.
Anonymous | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Nextiva Business Phone Service

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Screenshots

Nextiva Business Phone Service

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Nextiva Business Phone Service
8.2

Likelihood to Renew

CrazyCall
Nextiva Business Phone Service
6.0

Usability

CrazyCall
Nextiva Business Phone Service
8.0

Support Rating

CrazyCall
Nextiva Business Phone Service
8.9

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