CrazyCall vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CrazyCall
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…
$10
per user / month
TELUS Cloud Contact Center (TC3)
Score 5.1 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
CrazyCallTELUSCloud Contact Center
Editions & Modules
Plan A
$10
per user / month
Plan B
$20
per user / month
Plan C
$40
per user / month
No answers on this topic
Offerings
Pricing Offerings
CrazyCallTELUS Cloud Contact Center (TC3)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans priced per user / month. Exclusive of connection costs. Competitive rates available.
More Pricing Information
Community Pulse
CrazyCallTELUSCloud Contact Center
Top Pros
Top Cons
Features
CrazyCallTELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CrazyCall
8.6
3 Ratings
3% above category average
TELUSCloud Contact Center
8.3
1 Ratings
0% below category average
Agent dashboard8.43 Ratings8.01 Ratings
Validate callers8.43 Ratings7.01 Ratings
Outbound response8.43 Ratings00 Ratings
Call forwarding8.83 Ratings9.01 Ratings
Click-to-call (CTC)8.83 Ratings9.01 Ratings
Warm transfer8.43 Ratings8.01 Ratings
Predictive dialing8.83 Ratings00 Ratings
Interactive voice response8.43 Ratings9.01 Ratings
REST APIs8.43 Ratings00 Ratings
Call scripts8.83 Ratings00 Ratings
Call tracking8.83 Ratings8.01 Ratings
Multichannel integration8.43 Ratings00 Ratings
CRM software integration8.83 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CrazyCall
8.5
3 Ratings
3% above category average
TELUSCloud Contact Center
8.2
1 Ratings
0% below category average
Inbound call routing8.43 Ratings9.01 Ratings
Omnichannel inbound routing8.43 Ratings00 Ratings
Recording8.43 Ratings8.01 Ratings
Quality management8.83 Ratings8.01 Ratings
Call analytics8.83 Ratings8.01 Ratings
Historical reporting8.43 Ratings8.01 Ratings
Live reporting8.43 Ratings00 Ratings
Customer surveys8.43 Ratings00 Ratings
Customer interaction analytics8.83 Ratings00 Ratings
Best Alternatives
CrazyCallTELUSCloud Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CrazyCallTELUSCloud Contact Center
Likelihood to Recommend
8.8
(3 ratings)
8.0
(1 ratings)
User Testimonials
CrazyCallTELUSCloud Contact Center
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
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TELUS International
A universal communication platform
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Pros
CrazyCall
  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
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TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
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Cons
CrazyCall
  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
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TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
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Alternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
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TELUS International
Shaw Smart Voice
Read full review
Return on Investment
CrazyCall
  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
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TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
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ScreenShots

CrazyCall Screenshots

Screenshot of Call panel delivers all key functionalities.Screenshot of Interactive creator lets you assemble and edit scripts.