What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

  • TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.7

CrazyCall

87%
9.5

TELUS Cloud Contact Center (TC3)

95%
TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 12/13 features

Agent dashboard

8.5
85%
3 Ratings
9.1
91%
2 Ratings

Validate callers

8.5
85%
3 Ratings
8.6
86%
2 Ratings

Outbound response

8.5
85%
3 Ratings
10.0
100%
1 Rating

Call forwarding

9.0
90%
3 Ratings
9.5
95%
2 Ratings

Click-to-call (CTC)

9.0
90%
3 Ratings
9.5
95%
2 Ratings

Warm transfer

8.5
85%
3 Ratings
9.1
91%
2 Ratings

Predictive dialing

9.0
90%
3 Ratings
10.0
100%
1 Rating

Interactive voice response

8.5
85%
3 Ratings
9.5
95%
2 Ratings

REST APIs

8.5
85%
3 Ratings
9.0
90%
1 Rating

Call scripts

9.0
90%
3 Ratings
10.0
100%
1 Rating

Call tracking

9.0
90%
3 Ratings
8.5
85%
2 Ratings

Multichannel integration

8.5
85%
3 Ratings
10.0
100%
1 Rating

CRM software integration

9.0
90%
3 Ratings
10.0
100%
1 Rating

Workforce Optimization (WFO)

8.7

CrazyCall

87%
9.5

TELUS Cloud Contact Center (TC3)

95%
TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) ranks higher in 9/9 features

Inbound call routing

8.5
85%
3 Ratings
9.5
95%
2 Ratings

Omnichannel inbound routing

8.5
85%
3 Ratings
10.0
100%
1 Rating

Recording

8.5
85%
3 Ratings
9.1
91%
2 Ratings

Quality management

9.0
90%
3 Ratings
9.1
91%
2 Ratings

Call analytics

9.0
90%
3 Ratings
9.1
91%
2 Ratings

Historical reporting

8.5
85%
3 Ratings
9.1
91%
2 Ratings

Live reporting

8.5
85%
3 Ratings
10.0
100%
1 Rating

Customer surveys

8.5
85%
3 Ratings
10.0
100%
1 Rating

Customer interaction analytics

9.0
90%
3 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CrazyCall

90%
3 Ratings
9.1

TELUS Cloud Contact Center (TC3)

91%
2 Ratings

Likelihood to Recommend

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Guzman Ruiz | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.
Sayed Manzar Hassan | TrustRadius Reviewer

Pros

CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
America Castañeda | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
  • The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
  • Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.
Sayed Manzar Hassan | TrustRadius Reviewer

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TELUS Cloud Contact Center (TC3) Editions & Modules

Additional Pricing Details

Alternatives Considered

CrazyCall

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Guzman Ruiz | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
  • There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
  • Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.
Sayed Manzar Hassan | TrustRadius Reviewer

Screenshots

TELUS Cloud Contact Center (TC3)

Add comparison