What users are saying about
1 Rating
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
TELUS Cloud Contact Center (TC3)
8.3
Agent dashboard
CrazyCall
6.0
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
CrazyCall
7.0
TELUS Cloud Contact Center (TC3)
7.0
Outbound response
CrazyCall
8.0
TELUS Cloud Contact Center (TC3)
Call forwarding
CrazyCall
8.0
TELUS Cloud Contact Center (TC3)
9.0
Click-to-call (CTC)
CrazyCall
9.0
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
CrazyCall
8.0
TELUS Cloud Contact Center (TC3)
8.0
Predictive dialing
CrazyCall
7.0
TELUS Cloud Contact Center (TC3)
Interactive voice response
CrazyCall
7.0
TELUS Cloud Contact Center (TC3)
9.0
REST APIs
CrazyCall
7.0
TELUS Cloud Contact Center (TC3)
Call scripts
CrazyCall
8.0
TELUS Cloud Contact Center (TC3)
Call tracking
CrazyCall
9.0
TELUS Cloud Contact Center (TC3)
8.0
Multichannel integration
CrazyCall
7.0
TELUS Cloud Contact Center (TC3)
CRM software integration
CrazyCall
7.0
TELUS Cloud Contact Center (TC3)

Workforce Optimization (WFO)

CrazyCall
5.4
TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
CrazyCall
4.0
TELUS Cloud Contact Center (TC3)
9.0
Omnichannel inbound routing
CrazyCall
4.0
TELUS Cloud Contact Center (TC3)
Recording
CrazyCall
8.0
TELUS Cloud Contact Center (TC3)
8.0
Quality management
CrazyCall
7.0
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
CrazyCall
5.0
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
CrazyCall
5.0
TELUS Cloud Contact Center (TC3)
8.0
Live reporting
CrazyCall
5.0
TELUS Cloud Contact Center (TC3)
Customer surveys
CrazyCall
6.0
TELUS Cloud Contact Center (TC3)
Customer interaction analytics
CrazyCall
5.0
TELUS Cloud Contact Center (TC3)

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Screenshots

TELUS Cloud Contact Center (TC3)

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TELUS Cloud Contact Center (TC3) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
TELUS Cloud Contact Center (TC3)
8.0

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