What users are saying about
1 Rating
5 Ratings
1 Rating
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Score 8 out of 100
5 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Telynx

We use Telnyx in a small company and are getting great savings in our telecommunications needs. Reporting is clear and makes it easy to control expenses. Migration of numbers was very easy and had tracking while in the process. We have our own numbers in Telnyx. I didn't find any situation where the service is less appropriate up to now.
Joan Leon | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Telynx
Agent dashboard
CrazyCall
6.0
Telynx
Validate callers
CrazyCall
7.0
Telynx
Outbound response
CrazyCall
8.0
Telynx
Call forwarding
CrazyCall
8.0
Telynx
Click-to-call (CTC)
CrazyCall
9.0
Telynx
Warm transfer
CrazyCall
8.0
Telynx
Predictive dialing
CrazyCall
7.0
Telynx
Interactive voice response
CrazyCall
7.0
Telynx
REST APIs
CrazyCall
7.0
Telynx
Call scripts
CrazyCall
8.0
Telynx
Call tracking
CrazyCall
9.0
Telynx
Multichannel integration
CrazyCall
7.0
Telynx
CRM software integration
CrazyCall
7.0
Telynx

Workforce Optimization (WFO)

CrazyCall
5.4
Telynx
Inbound call routing
CrazyCall
4.0
Telynx
Omnichannel inbound routing
CrazyCall
4.0
Telynx
Recording
CrazyCall
8.0
Telynx
Quality management
CrazyCall
7.0
Telynx
Call analytics
CrazyCall
5.0
Telynx
Historical reporting
CrazyCall
5.0
Telynx
Live reporting
CrazyCall
5.0
Telynx
Customer surveys
CrazyCall
6.0
Telynx
Customer interaction analytics
CrazyCall
5.0
Telynx

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Telynx

  • Voice
  • CNAM
  • SMS
shmuel ranells | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Telynx

  • I have not come across any cons or areas that I felt needed improvement.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Telynx

Twilio offers better security and HIPAA paperwork but they don't have your customer service. Twilio offers better SMS programming at a much lower burden of entry. The visual programming interface makes life simple. Your pricing is much better though.
Gregg Lantz | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Telynx

  • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.
Waseem Khan | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Telynx

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Telynx Editions & Modules

Edition
Elastic SIP Trunking$0.0035 ($0.005)1
Voice API$0.0022
SMS API$0.00253
Fax$0.00704
Wireless$2.005
Identity Services & Data$0.00156
Networking$100.007
Verify API$0.048
  1. origination (termination) per minute
  2. per minute
  3. per send (free to receive)
  4. per page
  5. per month
  6. per LRN lookup
  7. per month (starting price)
  8. per API call
Additional Pricing Details
Telnyx offers even more competitive pricing with discounts as you scale. Contact our sales team for additional info.

Rating Summary

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