What users are saying about
1 Rating
1 Rating
1 Rating
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Ytel

Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.
Tammy Gutierrez | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Ytel
8.2
Agent dashboard
CrazyCall
6.0
Ytel
9.0
Validate callers
CrazyCall
7.0
Ytel
5.0
Outbound response
CrazyCall
8.0
Ytel
Call forwarding
CrazyCall
8.0
Ytel
Click-to-call (CTC)
CrazyCall
9.0
Ytel
Warm transfer
CrazyCall
8.0
Ytel
7.0
Predictive dialing
CrazyCall
7.0
Ytel
10.0
Interactive voice response
CrazyCall
7.0
Ytel
REST APIs
CrazyCall
7.0
Ytel
Call scripts
CrazyCall
8.0
Ytel
9.0
Call tracking
CrazyCall
9.0
Ytel
9.0
Multichannel integration
CrazyCall
7.0
Ytel
CRM software integration
CrazyCall
7.0
Ytel

Workforce Optimization (WFO)

CrazyCall
5.4
Ytel
9.5
Inbound call routing
CrazyCall
4.0
Ytel
10.0
Omnichannel inbound routing
CrazyCall
4.0
Ytel
Recording
CrazyCall
8.0
Ytel
10.0
Quality management
CrazyCall
7.0
Ytel
9.0
Call analytics
CrazyCall
5.0
Ytel
9.0
Historical reporting
CrazyCall
5.0
Ytel
9.0
Live reporting
CrazyCall
5.0
Ytel
10.0
Customer surveys
CrazyCall
6.0
Ytel
Customer interaction analytics
CrazyCall
5.0
Ytel

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Ytel

  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.
Tammy Gutierrez | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Ytel

  • Reporting could be simplified a little more.
  • The chat function between employees needs to be updated.
Tammy Gutierrez | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Ytel

Ytel 10.0
Based on 2 answers
Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
Tammy Gutierrez | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Ytel

We chose Ytel because of the ease of use, affordability and excellent customer support
Tammy Gutierrez | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Ytel

  • Forces my employees to be more productive.
  • Data management is simplified.
  • Ytel is very affordable.
Tammy Gutierrez | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Ytel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ytel Editions & Modules

Edition
Local$1.001
Toll Free$2.001
Short Code$500.001
  1. Per Month
Additional Pricing Details

Rating Summary

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