Crazy Egg vs Twilio Segment | TrustRadius

What users are saying about

Score 8.6 out of 10

Based on 107 reviews and ratings

Score 9.2 out of 10

Based on 52 reviews and ratings

Pros

Provides heatmaps that shows you the elements on your site that are and aren't performing well.
Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
Screenshots show you how your website looks across a variety of different devices.
Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.

Read full review

Verified User

Professional in Marketing

Events Services Company, 1001-5000 employees

View all 26 answers on this topic

Ease of event tracking. Just like Google Analytics, except you can warehouse your own data for a reasonable price. Warehousing your own event data is critical for companies that want to leverage data science at some point in their existence (which should be all companies these days).
Price. Startups can get by with the free version of Segment for a long time.
Integrations and sources. Segment makes it easy to warehouse other types of data such as Google AdWords, Facebook Ads, etc. It also allows you to send event data to 3rd party services like Google Analytics.

Read full review

Head Of Analytics

ExpaInternet, 11-50 employees

View all 15 answers on this topic

Cons

The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.

Read full review

Verified User

Employee in Other

Retail Company, 11-50 employees

View all 26 answers on this topic

Some connectors (EG HubSpot source) do not have necessary fields/data and it's unclear how to get these built out.
Some destination connectors have limitations and can require rework to make the data flowing thru Segment meet the requirements of the ad connectors.
Not much consistency across connectors.
At scale, can struggle with data volumes and loading data in one sync, causing data to change retroactively.

Read full review

Verified User

Director in Marketing

Financial Services Company, 51-200 employees

View all 15 answers on this topic

Likelihood to Renew

Crazy Egg 8.5

Based on 14 answers

It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it

Read full review

Internet Marketing Intern

3MRetail, 51-200 employees

View all 14 answers on this topic

No score

No answers yet

No answers on this topic

Usability

Crazy Egg 10.0

Based on 7 answers

I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.

Read full review

Verified User

Employee in Other

Retail Company, 11-50 employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Reliability and Availability

Crazy Egg 7.1

Based on 8 answers

It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.

Read full review

Director of Analytics

EnlightenInternet, 51-200 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Crazy Egg 5.0

Based on 14 answers

I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.

Read full review

Meredith Walter

Web Analyst

Stanley Black & Decker, Inc.Information Technology and Services, 10,001+ employees

View all 14 answers on this topic

Twilio Segment 8.3

Based on 11 answers

Over the period it took us to set up, we kept going back to their enablement team to help us with the setup, and they were always ready and were very helpful in the entire process. Even with their documentation, they took the time out to help us work through the process. We've never had a message/email unanswered for more than an hour on working days.

Read full review

CEO and Founder

AdvensureComputer Software, 1-10 employees

View all 11 answers on this topic

Online Training

Crazy Egg 10.0

Based on 1 answer

Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!

Read full review

Verified User

Project Manager in Marketing

Internet Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

Crazy Egg 9.2

Based on 6 answers

It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.

Read full review

Web Marketing Manager

MendixComputer Software, 51-200 employees

View all 6 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.

Read full review

Digital Marketing Strategist, Founder

California SEO ProfessionalsMarketing and Advertising, 1-10 employees

View all 26 answers on this topic

I'm not sure these are "official competitors" (or alternatives) to Segment, but we use them in parallel for different goals. We use Datadog for logging and monitoring and we use Mixpanel to perform data analysis based on the data we gather using Segment (and other sources). I don't think we ever evaluated any other service vs. Segment. I think we got a recommendation on Segment, liked it and decided to use it (and we're happy with it since).

Read full review

Director, Quality & Processes

WochitComputer Software, 51-200 employees

View all 15 answers on this topic

Scalability

Crazy Egg 9.8

Based on 2 answers

Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.

Read full review

Director of Analytics

EnlightenInternet, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
Helped us make data-driven decisions on how to update and design our website.
Allows us to easily A/B test changes on website and measure data-driven results.

Read full review

Aaron Treguboff

Organic Reach Lead

WebPTComputer Software, 201-500 employees

View all 26 answers on this topic

Saved a ton of time for setting up user tracking
Provided user data and tracking visibility to the entire team by turning on the mixpanel integration - this only took a week or so
It does get hard to manage all of your events in a clean spreadsheet - you must have 1 person who leads this initiative so that you keep track of events

Read full review

Verified User

Director in Marketing

Computer Software Company, 11-50 employees

View all 15 answers on this topic

Screenshots

—

See All (6) Twilio Segment Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Crazy Egg Editions & Modules

Edition

Crazy Egg	$24.00¹

Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Twilio Segment Editions & Modules

Edition

Free	$0.00¹
Team	$120.00²
Business	Contact Sales³

Includes 1,000 visitors/mo
Includes 10,000 visitors/mo
Custom Volume

Additional Pricing Details

—

Add comparison