What users are saying about
5 Ratings
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242 Ratings
5 Ratings
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Score 8.8 out of 100

Genesys Cloud

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242 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Creately

Very good online option for flowcharts and other purposes; can be quite cost-effective, too, depending on how you use it.
Mike Eisenberg | TrustRadius Reviewer

Genesys Cloud

It is a great option for someone looking for a fully functional system, that is cloud based, and has lots of features. It can be used for inbound and outbound, as well as replace a standard PBX. It is easier to adopt, and less up front financial commitment than on premises systems.This might not suit a company that requires fine tuned granularity of permissions and controls, or some more specific features that are present in something like Genesys Pure Connect Cloud.
Kristopher Kauth | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Creately
Genesys Cloud
8.3
Agent dashboard
Creately
Genesys Cloud
8.2
Validate callers
Creately
Genesys Cloud
7.4
Outbound response
Creately
Genesys Cloud
8.1
Call forwarding
Creately
Genesys Cloud
7.7
Click-to-call (CTC)
Creately
Genesys Cloud
9.2
Warm transfer
Creately
Genesys Cloud
8.8
Predictive dialing
Creately
Genesys Cloud
7.3
Interactive voice response
Creately
Genesys Cloud
8.6
REST APIs
Creately
Genesys Cloud
8.7
Call scripts
Creately
Genesys Cloud
8.3
Call tracking
Creately
Genesys Cloud
8.9
Multichannel integration
Creately
Genesys Cloud
8.6
CRM software integration
Creately
Genesys Cloud
7.7

Workforce Optimization (WFO)

Creately
Genesys Cloud
8.3
Inbound call routing
Creately
Genesys Cloud
8.6
Omnichannel inbound routing
Creately
Genesys Cloud
8.8
Recording
Creately
Genesys Cloud
8.4
Quality management
Creately
Genesys Cloud
8.3
Call analytics
Creately
Genesys Cloud
8.6
Historical reporting
Creately
Genesys Cloud
8.5
Live reporting
Creately
Genesys Cloud
8.5
Customer surveys
Creately
Genesys Cloud
7.3
Customer interaction analytics
Creately
Genesys Cloud
8.0

Pros

Creately

  • Creately provides the same experience that other similar tools (i.e. Visio) provides, but presents it in a much more colorful, unique manner. The colors are vibrant, and my clients have always been impressed with the quality and feel.
  • Creately provides a lot of creative control over how your images look. I can play with the opacity and color scheme, or use what they already provide.
  • Creately also allows me to create wireframes for clients to review, whether desktop or mobile. I can create simple, easy to understand frames and concepts in minutes - they're super professional looking and ready to share.
  • I like the pricing model. Right now I can pay month-to-month, or pay a one-time fee for a year. It's also less expensive than Visio, which is very nice.
Richard Crane | TrustRadius Reviewer

Genesys Cloud

  • Genesys Cloud eases communication through its excellent features of voice calls, direct chatting, emailing and text messaging.
  • The support team is always ready to assist you whenever you are stack in using this application 24/7.
  • Genesys Cloud can be accessed through various computer platforms Windows and Mac and mobile operating systems such as Android and iOS. The application is therefore flexible since you can access it anywhere from any device.
Alex Cyrus | TrustRadius Reviewer

Cons

Creately

  • The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
  • Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.
Mike Eisenberg | TrustRadius Reviewer

Genesys Cloud

  • Support is not that great. If you call in a code red, they will give you your full attention but other tickets are not handled that fast.
  • Recordings are not as reliable as some other platforms. If I have to grade it, way better then NICE Engage but worse then Calabrio AQM.
  • You do get a good amount of small user-level tickets due to minor flaws in the platform.
Usama Ahmed | TrustRadius Reviewer

Likelihood to Renew

Creately

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.5
Based on 9 answers
The cost increase is now the same as other companies offering more.
Michael Haddad | TrustRadius Reviewer

Usability

Creately

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.9
Based on 29 answers
As I have been saying Genesys Cloud is a great / powerful tool. I have some users that just took off with the application and are off and running. Unfortunately I had some other users struggling with the application but this was just a learning curve and each day the users are getting more comfortable using the application and this would have been true with any phone solution that we installed.
Ronnie Knight | TrustRadius Reviewer

Reliability and Availability

Creately

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.6
Based on 3 answers
Initially we had some issues but as stated prior that has gotten much better under the Genesys brand.
Raymond Richardson | TrustRadius Reviewer

Performance

Creately

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.6
Based on 3 answers
Some delays with reports loading from time to time but other than that no major issues.
Raymond Richardson | TrustRadius Reviewer

Support Rating

Creately

Creately 5.5
Based on 4 answers
I haven't used Creately's support. I don't know what to rate this to be honest. If there was an "N/A," I'd use that. I like products where I don't have to do a lot of research or studying to learn how to use the software. Creately allows me to jump in and go.
Richard Crane | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 6.2
Based on 95 answers
When deployed, there are some times issues where you need to contact official support. During my experience, I had issues with a couple of my customers regarding the device. Genesys' support does replace the device after a lot of validations and the shipping time is a headache for us as it takes a lot of time to come from the US to Saudi Arabia. This could be improved.
Teja DSV | TrustRadius Reviewer

In-Person Training

Creately

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.2
Based on 1 answer
It was great. Interactive Intelligence Personnel made numerous trips to our corporate office.
Raymond Richardson | TrustRadius Reviewer

Online Training

Creately

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.3
Based on 3 answers
Architect and Data Actions are not well covered. That was my biggest gap after completing the training.mypurecloud.com modules and passing the certification exam.
James Riley | TrustRadius Reviewer

Implementation Rating

Creately

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.7
Based on 13 answers
It's a great tool, easy to deploy and implement.
Aarde Cosseboom | TrustRadius Reviewer

Alternatives Considered

Creately

In terms of pricing and functionality, Creately was the clear winner at the time, although the jury is still out on Creately's new version in terms of how simple it may be to use.
Mike Eisenberg | TrustRadius Reviewer

Genesys Cloud

We use also Genesys Engage on Premises. Both offer great customer experience but we choose Genesys Cloud on mid-sized businesses, because it is an incredibly fast solution that is entirely based on Cloud servers (AWS) and does not require hardware infrastructure. Genesys Engage on Premises is the best solution for large businesses that have their own datacenter and infrastructure support team.
Nikolaos Thermogiannis | TrustRadius Reviewer

Scalability

Creately

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.7
Based on 2 answers
Very easy to add contact centers being we just launched another center this month.
Raymond Richardson | TrustRadius Reviewer

Return on Investment

Creately

  • Creately is less expensive and dare I say more professional looking than Visio. It looks great at a fraction of the price.
  • Creately allows me to share ideas and processes with my clients. It shows that I understand their business processes, and increases their trust in my abilities to work with them.
Richard Crane | TrustRadius Reviewer

Genesys Cloud

  • We have had Genesys Cloud now for less than a year, so it is too early to comment on our overall business objectives. Shortly after deployment we did experience significant call audio issues which was caused by misconfiguration of our webRTC phone had a negative impact on our customer experience, however we worked through this and once it was resolved the product has started to deliver what it has set out to.
David Brewster | TrustRadius Reviewer

Screenshots

Pricing Details

Creately

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
6.95*

* per user

Creately Editions & Modules

On-premise Edition
Creately Desktop$751
Creately Server6.951
  1. per user
SaaS Edition
Creately Online Personal6.951
Creately Team 5$401
Creately Team 10$801
Creately Team 25$2001
  1. per month
Additional Pricing Details
We offer deeply discounted prices for non profits, educational institutes and charities.

Genesys Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Creately
8.5
Genesys Cloud
7.1

Likelihood to Renew

Creately
Genesys Cloud
8.5

Usability

Creately
Genesys Cloud
7.9

Reliability and Availability

Creately
Genesys Cloud
8.6

Performance

Creately
Genesys Cloud
8.6

Support Rating

Creately
5.5
Genesys Cloud
6.2

In-Person Training

Creately
Genesys Cloud
8.2

Online Training

Creately
Genesys Cloud
7.3

Implementation Rating

Creately
Genesys Cloud
7.7

Scalability

Creately
Genesys Cloud
8.7

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