What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 10 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
Attribute Ratings
- Creately is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.4
Creately
84%
2 Ratings
7.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
70%
1 Rating
Support Rating
5.6
Creately
56%
4 Ratings
Lumen Unified Communications & Collaboration (formerly CenturyLink)
N/A
0 Ratings
Likelihood to Recommend
Creately
Very good online option for flowcharts and other purposes; can be quite cost-effective, too, depending on how you use it.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesPros
Creately
- Creately provides the same experience that other similar tools (i.e. Visio) provides, but presents it in a much more colorful, unique manner. The colors are vibrant, and my clients have always been impressed with the quality and feel.
- Creately provides a lot of creative control over how your images look. I can play with the opacity and color scheme, or use what they already provide.
- Creately also allows me to create wireframes for clients to review, whether desktop or mobile. I can create simple, easy to understand frames and concepts in minutes - they're super professional looking and ready to share.
- I like the pricing model. Right now I can pay month-to-month, or pay a one-time fee for a year. It's also less expensive than Visio, which is very nice.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
- MPLS circuits
- Domestic calling plans
- International calling plans

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesCons
Creately
- The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
- Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
- Cleaner invoices
- Easier access to support

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesPricing Details
Creately
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
6.95
Starting Price
$40 per month
Creately Editions & Modules
On-premise Edition
Creately Desktop | $751 |
---|---|
Creately Server | 6.951 |
- per user
SaaS Edition
Creately Online Personal | 6.951 |
---|---|
Creately Team 5 | $401 |
Creately Team 10 | $801 |
Creately Team 25 | $2001 |
- per month
Additional Pricing Details
We offer deeply discounted prices for non profits, educational institutes and charities.Lumen Unified Communications & Collaboration (formerly CenturyLink)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Lumen Unified Communications & Collaboration (formerly CenturyLink) Editions & Modules
—
Additional Pricing Details
—Support Rating
Creately
Creately 5.6
Based on 4 answers
I haven't used Creately's support. I don't know what to rate this to be honest. If there was an "N/A," I'd use that. I like products where I don't have to do a lot of research or studying to learn how to use the software. Creately allows me to jump in and go.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
No score
No answers yet
No answers on this topic
Alternatives Considered
Creately
In terms of pricing and functionality, Creately was the clear winner at the time, although the jury is still out on Creately's new version in terms of how simple it may be to use.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
We do not use any other products.

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesReturn on Investment
Creately
- Creately is less expensive and dare I say more professional looking than Visio. It looks great at a fraction of the price.
- Creately allows me to share ideas and processes with my clients. It shows that I understand their business processes, and increases their trust in my abilities to work with them.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
- Outstanding uptime
- Good value

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employees