What users are saying about
25 Ratings
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134 Ratings
25 Ratings
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Score 9.4 out of 100

DemandTools

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134 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

DemandTools

DemandTools is a great resource for everything from mass upserting records, matching a spreadsheet of records to existing records, and de-duplication of records (including any custom object). I tend to use the Data Loader when I'm executing simple mass inserts or exports instead of DemandTools.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
DemandTools
Customer data management / contact management
Creatio
9.9
DemandTools
Workflow management
Creatio
9.6
DemandTools
Territory management
Creatio
9.1
DemandTools
Opportunity management
Creatio
9.6
DemandTools
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
DemandTools
Contract management
Creatio
9.5
DemandTools
Quote & order management
Creatio
10.0
DemandTools
Interaction tracking
Creatio
9.2
DemandTools
Channel / partner relationship management
Creatio
9.4
DemandTools

Customer Service & Support

Creatio
9.1
DemandTools
Case management
Creatio
9.7
DemandTools
Call center management
Creatio
8.5
DemandTools
Help desk management
Creatio
9.1
DemandTools

Marketing Automation

Creatio
9.6
DemandTools
Lead management
Creatio
9.6
DemandTools
Email marketing
Creatio
9.5
DemandTools

CRM Project Management

Creatio
9.0
DemandTools
Task management
Creatio
9.4
DemandTools
Billing and invoicing management
Creatio
8.2
DemandTools
Reporting
Creatio
9.5
DemandTools

CRM Reporting & Analytics

Creatio
9.5
DemandTools
Forecasting
Creatio
9.4
DemandTools
Pipeline visualization
Creatio
9.4
DemandTools
Customizable reports
Creatio
9.5
DemandTools

Customization

Creatio
9.9
DemandTools
Custom fields
Creatio
9.9
DemandTools
Custom objects
Creatio
9.9
DemandTools
Scripting environment
Creatio
10.0
DemandTools
API for custom integration
Creatio
9.8
DemandTools

Security

Creatio
9.2
DemandTools
Single sign-on capability
Creatio
9.1
DemandTools
Role-based user permissions
Creatio
9.2
DemandTools

Social CRM

Creatio
9.4
DemandTools
Social data
Creatio
9.2
DemandTools
Social engagement
Creatio
9.7
DemandTools

Integrations with 3rd-party Software

Creatio
8.4
DemandTools
Marketing automation
Creatio
8.4
DemandTools

Platform

Creatio
9.0
DemandTools
Mobile access
Creatio
9.0
DemandTools

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

DemandTools

  • Our event management teams have really powerful tools to ensure delegates are cared for by ensuring the right people are always updated with the right information.
  • Our sales teams trust us to always delivery leads to them on time with the right information in the right places.
  • Our IT teams trust marketing to update and look after their data without the need for input and oversight, really speeding up the time and effort taken to perform updates.
Simon Allen | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

DemandTools

  • I wish the Find ID reports didn't list the results in columns, but in rows below the match, or if it was at least an option. Like if it listed Match1 and Match1a, Match1b, Match1c. Sort of how the dedupe file has Masters and NonMasters.
Sarah Oden Fite | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.2
Based on 13 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 9.0
Based on 10 answers
Their support is fantastic. Very responsive and helpful. Never had an issue with them that wasn't resolved withing 2 business days.
Jared Wacht | TrustRadius Reviewer

Online Training

Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

DemandTools

I have also used the free Salesforce tools (Workbench and Apex Data Loader). The only thing those tools provide (that I use) over DemandTools is querying (Workbench) and exporting (Apex Data Loader) of deleted records. DemandTools is a superior tool in terms of features and usability for uploading new or manipulating existing data. (It obviously also includes dupe management tools that Workbench and ADL don't, but I don't use those features personally).
Brian Degon | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

DemandTools

  • Saves hours of work per week when it comes to data imports / updates.
  • Allows my org to centralize responsibility and set standards for data integrity.
  • Automating monthly updates to custom fields on contacts that we use to target our mailing lists has vastly improved our email marketing metrics.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
DemandTools
8.7

Likelihood to Renew

Creatio
DemandTools
8.2

Usability

Creatio
DemandTools
7.3

Reliability and Availability

Creatio
DemandTools
8.2

Performance

Creatio
DemandTools
5.5

Support Rating

Creatio
DemandTools
9.0

Online Training

Creatio
DemandTools
8.5

Implementation Rating

Creatio
DemandTools
5.0

Scalability

Creatio
DemandTools
5.5

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