What users are saying about
25 Ratings
2 Ratings
25 Ratings
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Score 9.4 out of 100
2 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Dimelo
8.9
Customer data management / contact management
Creatio
9.9
Dimelo
9.0
Workflow management
Creatio
9.6
Dimelo
9.0
Territory management
Creatio
9.1
Dimelo
9.0
Opportunity management
Creatio
9.6
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Dimelo
9.0
Contract management
Creatio
9.5
Dimelo
9.0
Quote & order management
Creatio
10.0
Dimelo
9.0
Interaction tracking
Creatio
9.2
Dimelo
9.0
Channel / partner relationship management
Creatio
9.4
Dimelo
8.0

Customer Service & Support

Creatio
9.1
Dimelo
8.0
Case management
Creatio
9.7
Dimelo
8.1
Call center management
Creatio
8.5
Dimelo
8.0
Help desk management
Creatio
9.1
Dimelo
8.0

Marketing Automation

Creatio
9.6
Dimelo
8.1
Lead management
Creatio
9.6
Dimelo
7.2
Email marketing
Creatio
9.5
Dimelo
9.0

CRM Project Management

Creatio
9.0
Dimelo
8.0
Task management
Creatio
9.4
Dimelo
7.2
Billing and invoicing management
Creatio
8.2
Dimelo
8.0
Reporting
Creatio
9.5
Dimelo
8.9

CRM Reporting & Analytics

Creatio
9.5
Dimelo
7.4
Forecasting
Creatio
9.4
Dimelo
6.2
Pipeline visualization
Creatio
9.4
Dimelo
8.0
Customizable reports
Creatio
9.5
Dimelo
8.0

Customization

Creatio
9.9
Dimelo
8.5
Custom fields
Creatio
9.9
Dimelo
7.2
Custom objects
Creatio
9.9
Dimelo
9.0
Scripting environment
Creatio
10.0
Dimelo
9.0
API for custom integration
Creatio
9.8
Dimelo
9.0

Security

Creatio
9.2
Dimelo
8.0
Single sign-on capability
Creatio
9.1
Dimelo
8.0
Role-based user permissions
Creatio
9.2
Dimelo
8.0

Social CRM

Creatio
9.4
Dimelo
9.0
Social data
Creatio
9.2
Dimelo
9.0
Social engagement
Creatio
9.7
Dimelo
8.9

Integrations with 3rd-party Software

Creatio
8.4
Dimelo
8.5
Marketing automation
Creatio
8.4
Dimelo
8.1
Compensation management
Creatio
Dimelo
9.0

Platform

Creatio
9.0
Dimelo
8.0
Mobile access
Creatio
9.0
Dimelo
8.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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