What users are saying about
25 Ratings
17 Ratings
25 Ratings
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Score 9.4 out of 100
17 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Highrise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Highrise
Customer data management / contact management
Creatio
9.9
Highrise
Workflow management
Creatio
9.6
Highrise
Territory management
Creatio
9.1
Highrise
Opportunity management
Creatio
9.6
Highrise
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Highrise
Contract management
Creatio
9.5
Highrise
Quote & order management
Creatio
10.0
Highrise
Interaction tracking
Creatio
9.2
Highrise
Channel / partner relationship management
Creatio
9.4
Highrise

Customer Service & Support

Creatio
9.1
Highrise
Case management
Creatio
9.7
Highrise
Call center management
Creatio
8.5
Highrise
Help desk management
Creatio
9.1
Highrise

Marketing Automation

Creatio
9.6
Highrise
Lead management
Creatio
9.6
Highrise
Email marketing
Creatio
9.5
Highrise

CRM Project Management

Creatio
9.0
Highrise
Task management
Creatio
9.4
Highrise
Billing and invoicing management
Creatio
8.2
Highrise
Reporting
Creatio
9.5
Highrise

CRM Reporting & Analytics

Creatio
9.5
Highrise
Forecasting
Creatio
9.4
Highrise
Pipeline visualization
Creatio
9.4
Highrise
Customizable reports
Creatio
9.5
Highrise

Customization

Creatio
9.9
Highrise
Custom fields
Creatio
9.9
Highrise
Custom objects
Creatio
9.9
Highrise
Scripting environment
Creatio
10.0
Highrise
API for custom integration
Creatio
9.8
Highrise

Security

Creatio
9.2
Highrise
Single sign-on capability
Creatio
9.1
Highrise
Role-based user permissions
Creatio
9.2
Highrise

Social CRM

Creatio
9.4
Highrise
Social data
Creatio
9.2
Highrise
Social engagement
Creatio
9.7
Highrise

Integrations with 3rd-party Software

Creatio
8.4
Highrise
Marketing automation
Creatio
8.4
Highrise

Platform

Creatio
9.0
Highrise
Mobile access
Creatio
9.0
Highrise

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Highrise

  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Averill Earls | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Highrise

  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Derek Jones | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Highrise

Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Rachel Panush | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Derek Jones | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
They are quick and SO nice. They are very friendly and are eager to help.
Denice Castillo | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Highrise

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Blake Baron | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Highrise

  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Stephanie Belleville | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Highrise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
Highrise
9.0

Likelihood to Renew

Creatio
Highrise
8.2

Usability

Creatio
Highrise
9.0

Support Rating

Creatio
Highrise
9.0

Add comparison