What users are saying about
25 Ratings
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Score 9.4 out of 100
8 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

IBM Cloud Pak for Automation

Navigator deployments run in minutes. Once deployed is very easy to start building automation applications. Check the build level and update navigator versions to fix any issues or user interrumptions.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
IBM Cloud Pak for Automation
Customer data management / contact management
Creatio
9.9
IBM Cloud Pak for Automation
Workflow management
Creatio
9.6
IBM Cloud Pak for Automation
Territory management
Creatio
9.1
IBM Cloud Pak for Automation
Opportunity management
Creatio
9.6
IBM Cloud Pak for Automation
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
IBM Cloud Pak for Automation
Contract management
Creatio
9.5
IBM Cloud Pak for Automation
Quote & order management
Creatio
10.0
IBM Cloud Pak for Automation
Interaction tracking
Creatio
9.2
IBM Cloud Pak for Automation
Channel / partner relationship management
Creatio
9.4
IBM Cloud Pak for Automation

Customer Service & Support

Creatio
9.1
IBM Cloud Pak for Automation
Case management
Creatio
9.7
IBM Cloud Pak for Automation
Call center management
Creatio
8.5
IBM Cloud Pak for Automation
Help desk management
Creatio
9.1
IBM Cloud Pak for Automation

Marketing Automation

Creatio
9.6
IBM Cloud Pak for Automation
Lead management
Creatio
9.6
IBM Cloud Pak for Automation
Email marketing
Creatio
9.5
IBM Cloud Pak for Automation

CRM Project Management

Creatio
9.0
IBM Cloud Pak for Automation
Task management
Creatio
9.4
IBM Cloud Pak for Automation
Billing and invoicing management
Creatio
8.2
IBM Cloud Pak for Automation
Reporting
Creatio
9.5
IBM Cloud Pak for Automation

CRM Reporting & Analytics

Creatio
9.5
IBM Cloud Pak for Automation
Forecasting
Creatio
9.4
IBM Cloud Pak for Automation
Pipeline visualization
Creatio
9.4
IBM Cloud Pak for Automation
Customizable reports
Creatio
9.5
IBM Cloud Pak for Automation

Customization

Creatio
9.9
IBM Cloud Pak for Automation
Custom fields
Creatio
9.9
IBM Cloud Pak for Automation
Custom objects
Creatio
9.9
IBM Cloud Pak for Automation
Scripting environment
Creatio
10.0
IBM Cloud Pak for Automation
API for custom integration
Creatio
9.8
IBM Cloud Pak for Automation

Security

Creatio
9.2
IBM Cloud Pak for Automation
Single sign-on capability
Creatio
9.1
IBM Cloud Pak for Automation
Role-based user permissions
Creatio
9.2
IBM Cloud Pak for Automation

Social CRM

Creatio
9.4
IBM Cloud Pak for Automation
Social data
Creatio
9.2
IBM Cloud Pak for Automation
Social engagement
Creatio
9.7
IBM Cloud Pak for Automation

Integrations with 3rd-party Software

Creatio
8.4
IBM Cloud Pak for Automation
Marketing automation
Creatio
8.4
IBM Cloud Pak for Automation

Platform

Creatio
9.0
IBM Cloud Pak for Automation
Mobile access
Creatio
9.0
IBM Cloud Pak for Automation

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

IBM Cloud Pak for Automation

  • Real time process progress.
  • Re prioritize work real quick.
  • Make more personalized decisions faster.
  • Automate business decision.
Roy Ruk | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

IBM Cloud Pak for Automation

  • Complexity.
  • Lack of support.
  • Pricing.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

IBM Cloud Pak for Automation

Because IBM supports BPMN, BPEL, and Case Manager
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

IBM Cloud Pak for Automation

  • Great designing and deployment options.
  • Supported containers and support.
  • 360 degree view supported by insights to capture data from content.
  • Improved decision making by business workflow design and automation.
Anonymous | TrustRadius Reviewer

Screenshots

IBM Cloud Pak for Automation

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

IBM Cloud Pak for Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Creatio
9.4
IBM Cloud Pak for Automation
8.2

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