What users are saying about
25 Ratings
25 Ratings
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Score 9.4 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Infor CloudSuite CRM
7.8
Customer data management / contact management
Creatio
9.9
Infor CloudSuite CRM
8.4
Workflow management
Creatio
9.6
Infor CloudSuite CRM
10.0
Territory management
Creatio
9.1
Infor CloudSuite CRM
5.4
Opportunity management
Creatio
9.6
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Infor CloudSuite CRM
5.4
Contract management
Creatio
9.5
Infor CloudSuite CRM
5.7
Quote & order management
Creatio
10.0
Infor CloudSuite CRM
7.3
Interaction tracking
Creatio
9.2
Infor CloudSuite CRM
10.0
Channel / partner relationship management
Creatio
9.4
Infor CloudSuite CRM
10.0

Customer Service & Support

Creatio
9.1
Infor CloudSuite CRM
8.3
Case management
Creatio
9.7
Infor CloudSuite CRM
10.0
Call center management
Creatio
8.5
Infor CloudSuite CRM
5.0
Help desk management
Creatio
9.1
Infor CloudSuite CRM
10.0

Marketing Automation

Creatio
9.6
Infor CloudSuite CRM
2.5
Lead management
Creatio
9.6
Infor CloudSuite CRM
3.9
Email marketing
Creatio
9.5
Infor CloudSuite CRM
1.0

CRM Project Management

Creatio
9.0
Infor CloudSuite CRM
4.2
Task management
Creatio
9.4
Infor CloudSuite CRM
7.1
Billing and invoicing management
Creatio
8.2
Infor CloudSuite CRM
3.6
Reporting
Creatio
9.5
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

Creatio
9.4
Infor CloudSuite CRM
4.2
Forecasting
Creatio
9.4
Infor CloudSuite CRM
3.6
Pipeline visualization
Creatio
9.4
Infor CloudSuite CRM
7.0
Customizable reports
Creatio
9.5
Infor CloudSuite CRM
2.1

Customization

Creatio
9.9
Infor CloudSuite CRM
8.5
Custom fields
Creatio
9.9
Infor CloudSuite CRM
10.0
Custom objects
Creatio
9.9
Infor CloudSuite CRM
7.0
Scripting environment
Creatio
10.0
Infor CloudSuite CRM
7.2
API for custom integration
Creatio
9.8
Infor CloudSuite CRM
10.0

Security

Creatio
9.2
Infor CloudSuite CRM
10.0
Single sign-on capability
Creatio
9.1
Infor CloudSuite CRM
10.0
Role-based user permissions
Creatio
9.2
Infor CloudSuite CRM
10.0

Social CRM

Creatio
9.4
Infor CloudSuite CRM
3.5
Social data
Creatio
9.2
Infor CloudSuite CRM
4.0
Social engagement
Creatio
9.7
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

Creatio
8.4
Infor CloudSuite CRM
2.9
Marketing automation
Creatio
8.4
Infor CloudSuite CRM
3.0
Compensation management
Creatio
Infor CloudSuite CRM
2.7

Platform

Creatio
9.0
Infor CloudSuite CRM
5.0
Mobile access
Creatio
9.0
Infor CloudSuite CRM
5.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
Infor CloudSuite CRM
9.0

Likelihood to Renew

Creatio
Infor CloudSuite CRM
9.0

Usability

Creatio
Infor CloudSuite CRM
7.8

Reliability and Availability

Creatio
Infor CloudSuite CRM
9.0

Support Rating

Creatio
Infor CloudSuite CRM
8.0

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