What users are saying about
25 Ratings
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Score 9.4 out of 100
31 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Creatio
9.9
Pega Customer Engagement Suite
7.1
Workflow management
Creatio
9.6
Pega Customer Engagement Suite
8.0
Territory management
Creatio
9.1
Pega Customer Engagement Suite
6.5
Opportunity management
Creatio
9.6
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Pega Customer Engagement Suite
7.3
Contract management
Creatio
9.5
Pega Customer Engagement Suite
Quote & order management
Creatio
10.0
Pega Customer Engagement Suite
Interaction tracking
Creatio
9.2
Pega Customer Engagement Suite
8.7
Channel / partner relationship management
Creatio
9.4
Pega Customer Engagement Suite

Customer Service & Support

Creatio
9.1
Pega Customer Engagement Suite
8.7
Case management
Creatio
9.7
Pega Customer Engagement Suite
8.9
Call center management
Creatio
8.5
Pega Customer Engagement Suite
8.8
Help desk management
Creatio
9.1
Pega Customer Engagement Suite
8.2

Marketing Automation

Creatio
9.6
Pega Customer Engagement Suite
8.0
Lead management
Creatio
9.6
Pega Customer Engagement Suite
8.0
Email marketing
Creatio
9.5
Pega Customer Engagement Suite
8.0

CRM Project Management

Creatio
9.0
Pega Customer Engagement Suite
8.1
Task management
Creatio
9.4
Pega Customer Engagement Suite
8.4
Billing and invoicing management
Creatio
8.2
Pega Customer Engagement Suite
Reporting
Creatio
9.5
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Creatio
9.5
Pega Customer Engagement Suite
8.0
Forecasting
Creatio
9.4
Pega Customer Engagement Suite
Pipeline visualization
Creatio
9.4
Pega Customer Engagement Suite
8.1
Customizable reports
Creatio
9.5
Pega Customer Engagement Suite
8.0

Customization

Creatio
9.9
Pega Customer Engagement Suite
7.7
Custom fields
Creatio
9.9
Pega Customer Engagement Suite
8.0
Custom objects
Creatio
9.9
Pega Customer Engagement Suite
7.9
Scripting environment
Creatio
10.0
Pega Customer Engagement Suite
7.8
API for custom integration
Creatio
9.8
Pega Customer Engagement Suite
7.0

Security

Creatio
9.2
Pega Customer Engagement Suite
8.1
Single sign-on capability
Creatio
9.1
Pega Customer Engagement Suite
8.1
Role-based user permissions
Creatio
9.2
Pega Customer Engagement Suite
8.1

Social CRM

Creatio
9.4
Pega Customer Engagement Suite
7.7
Social data
Creatio
9.2
Pega Customer Engagement Suite
7.8
Social engagement
Creatio
9.7
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Creatio
8.4
Pega Customer Engagement Suite
7.0
Marketing automation
Creatio
8.4
Pega Customer Engagement Suite
7.0

Platform

Creatio
9.0
Pega Customer Engagement Suite
8.2
Mobile access
Creatio
9.0
Pega Customer Engagement Suite
8.2

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pega Customer Engagement Suite

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
Pega Customer Engagement Suite
8.0

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