What users are saying about
25 Ratings
14 Ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

PipelineDeals

If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
PipelineDeals
6.9
Customer data management / contact management
Creatio
9.9
PipelineDeals
8.0
Workflow management
Creatio
9.6
PipelineDeals
8.0
Territory management
Creatio
9.1
PipelineDeals
7.0
Opportunity management
Creatio
9.6
PipelineDeals
8.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
PipelineDeals
4.0
Contract management
Creatio
9.5
PipelineDeals
5.0
Quote & order management
Creatio
10.0
PipelineDeals
6.0
Interaction tracking
Creatio
9.2
PipelineDeals
9.0
Channel / partner relationship management
Creatio
9.4
PipelineDeals
7.0

Customer Service & Support

Creatio
9.1
PipelineDeals
7.8
Case management
Creatio
9.6
PipelineDeals
7.0
Call center management
Creatio
8.5
PipelineDeals
8.2
Help desk management
Creatio
9.1
PipelineDeals
8.2

Marketing Automation

Creatio
9.6
PipelineDeals
5.0
Lead management
Creatio
9.6
PipelineDeals
8.0
Email marketing
Creatio
9.5
PipelineDeals
2.0

CRM Project Management

Creatio
9.0
PipelineDeals
4.5
Task management
Creatio
9.4
PipelineDeals
3.0
Billing and invoicing management
Creatio
8.2
PipelineDeals
5.5
Reporting
Creatio
9.5
PipelineDeals
5.0

CRM Reporting & Analytics

Creatio
9.4
PipelineDeals
6.7
Forecasting
Creatio
9.4
PipelineDeals
8.0
Pipeline visualization
Creatio
9.4
PipelineDeals
5.0
Customizable reports
Creatio
9.5
PipelineDeals
7.0

Customization

Creatio
9.9
PipelineDeals
9.5
Custom fields
Creatio
9.9
PipelineDeals
10.0
Custom objects
Creatio
9.9
PipelineDeals
10.0
Scripting environment
Creatio
10.0
PipelineDeals
8.2
API for custom integration
Creatio
9.7
PipelineDeals
10.0

Security

Creatio
9.2
PipelineDeals
6.0
Single sign-on capability
Creatio
9.1
PipelineDeals
6.0
Role-based user permissions
Creatio
9.2
PipelineDeals
6.0

Social CRM

Creatio
9.4
PipelineDeals
8.1
Social data
Creatio
9.2
PipelineDeals
8.1
Social engagement
Creatio
9.7
PipelineDeals
8.2

Integrations with 3rd-party Software

Creatio
8.4
PipelineDeals
4.6
Marketing automation
Creatio
8.4
PipelineDeals
2.0
Compensation management
Creatio
PipelineDeals
7.3

Platform

Creatio
9.0
PipelineDeals
8.0
Mobile access
Creatio
9.0
PipelineDeals
8.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

PipelineDeals

  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Jason Montoya | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

PipelineDeals

  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 7.0
Based on 1 answer
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Brian Welk | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 9.0
Based on 1 answer
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Anonymous | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

PipelineDeals

PipelineDeals 8.0
Based on 1 answer
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

PipelineDeals

The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Jeffrey Schneider | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

PipelineDeals

  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Jeffrey Schneider | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

PipelineDeals

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Creatio
9.4
PipelineDeals
7.0

Likelihood to Renew

Creatio
PipelineDeals
7.0

Usability

Creatio
PipelineDeals
9.0

Support Rating

Creatio
PipelineDeals
8.0

Add comparison