What users are saying about
25 Ratings
24 Ratings
25 Ratings
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Score 9.4 out of 100
24 Ratings
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Score 9 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Nintex Promapp

Well suited - for most clients whose processes are not well documented, especially when they are embarking on a workflow implementation, or going for ISO certifications.Not well suited - for clients opposite to the above or those that needed on-premise due to need for confidentiality.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Nintex Promapp
Customer data management / contact management
Creatio
9.9
Nintex Promapp
Workflow management
Creatio
9.6
Nintex Promapp
Territory management
Creatio
9.1
Nintex Promapp
Opportunity management
Creatio
9.6
Nintex Promapp
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Nintex Promapp
Contract management
Creatio
9.5
Nintex Promapp
Quote & order management
Creatio
10.0
Nintex Promapp
Interaction tracking
Creatio
9.2
Nintex Promapp
Channel / partner relationship management
Creatio
9.4
Nintex Promapp

Customer Service & Support

Creatio
9.1
Nintex Promapp
Case management
Creatio
9.6
Nintex Promapp
Call center management
Creatio
8.5
Nintex Promapp
Help desk management
Creatio
9.1
Nintex Promapp

Marketing Automation

Creatio
9.6
Nintex Promapp
Lead management
Creatio
9.6
Nintex Promapp
Email marketing
Creatio
9.5
Nintex Promapp

CRM Project Management

Creatio
9.0
Nintex Promapp
Task management
Creatio
9.4
Nintex Promapp
Billing and invoicing management
Creatio
8.2
Nintex Promapp
Reporting
Creatio
9.5
Nintex Promapp

CRM Reporting & Analytics

Creatio
9.4
Nintex Promapp
Forecasting
Creatio
9.4
Nintex Promapp
Pipeline visualization
Creatio
9.4
Nintex Promapp
Customizable reports
Creatio
9.5
Nintex Promapp

Customization

Creatio
9.9
Nintex Promapp
Custom fields
Creatio
9.9
Nintex Promapp
Custom objects
Creatio
9.9
Nintex Promapp
Scripting environment
Creatio
10.0
Nintex Promapp
API for custom integration
Creatio
9.7
Nintex Promapp

Security

Creatio
9.2
Nintex Promapp
Single sign-on capability
Creatio
9.1
Nintex Promapp
Role-based user permissions
Creatio
9.2
Nintex Promapp

Social CRM

Creatio
9.4
Nintex Promapp
Social data
Creatio
9.2
Nintex Promapp
Social engagement
Creatio
9.7
Nintex Promapp

Integrations with 3rd-party Software

Creatio
8.4
Nintex Promapp
Marketing automation
Creatio
8.4
Nintex Promapp

Platform

Creatio
9.0
Nintex Promapp
Mobile access
Creatio
9.0
Nintex Promapp

Reporting & Analytics

Creatio
Nintex Promapp
7.9
Dashboards
Creatio
Nintex Promapp
7.5
Standard reports
Creatio
Nintex Promapp
8.3

Process Engine

Creatio
Nintex Promapp
6.5
Process designer
Creatio
Nintex Promapp
7.5
Business rules engine
Creatio
Nintex Promapp
7.3
Support for modeling languages
Creatio
Nintex Promapp
4.1
Form builder
Creatio
Nintex Promapp
7.2

Collaboration

Creatio
Nintex Promapp
6.6
Social collaboration tools
Creatio
Nintex Promapp
6.6

Content Management Capabilties

Creatio
Nintex Promapp
7.1
Content management
Creatio
Nintex Promapp
7.1

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Nintex Promapp

  • Promapp provides a clear understanding of end-to-end processes for business users to ensure buy-in and ongoing maintenance.
  • Promapp allows users and SMEs to identify improvements and opportunities for automation to ensure that business operations can run as efficiently as possible.
  • Nintex Workflows allow for automated back-end review processes to be undertaken with limited overhead of users needing to track where things are at at any given time.
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Nintex Promapp

  • It very well may be marginally dubious to look for data on the off chance that you don't have the foggiest idea about the correct wording for things (which I shockingly don't yet as I am just new to the position)
  • Mysteriously, some problems that we thought we closed the door on have come up again, so we've needed to return to what we've already finished
  • Can't view or add revision to old activities/sign offs.
Ilia Tarasov | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Nintex Promapp

Nintex Promapp 9.0
Based on 1 answer
It is designed to be used by people in the business without having any process modelling knowledge or experience. It is also constantly updated with improvements and new functionality. The interface is easy to understand and it has great reporting and alerting functionality.
Steve McIlhatton | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Nintex Promapp

Nintex Promapp 8.1
Based on 3 answers
Chat built into the product. Support team is willing to take end user questions also, which lowers the burden to support. There is also great training and help built into the product. There is also a customer success team that touches base semi-regularly.
David Johnston | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Nintex Promapp

Promapp is supported by a process documentation and management methodology while Visio is a free flow tools for documentation without any guiding principles on best practice. Visio also lacks the integrated sharing functionality.
Graham Yerbury | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Nintex Promapp

  • Support is transforming the way of working in our company.
  • From only an end user experience it is hard to say.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Nintex Promapp

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Creatio
9.4
Nintex Promapp
9.9

Usability

Creatio
Nintex Promapp
9.0

Support Rating

Creatio
Nintex Promapp
8.1

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