What users are saying about
Top Rated
34 Ratings
Top Rated
34 Ratings
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Score 9.2 out of 100
32 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Melanie Zehr | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Creatio
9.5
SalesforceIQ CRM (Discontinued)
Visual Modeling
Creatio
8.8
SalesforceIQ CRM (Discontinued)
Drag-and-drop Interfaces
Creatio
10.0
SalesforceIQ CRM (Discontinued)
Platform Security
Creatio
9.7
SalesforceIQ CRM (Discontinued)
Platform User Management
Creatio
9.8
SalesforceIQ CRM (Discontinued)
Reusability
Creatio
9.5
SalesforceIQ CRM (Discontinued)
Platform Scalability
Creatio
9.3
SalesforceIQ CRM (Discontinued)

Sales Force Automation

Creatio
SalesforceIQ CRM (Discontinued)
9.1
Customer data management / contact management
Creatio
SalesforceIQ CRM (Discontinued)
9.0
Territory management
Creatio
SalesforceIQ CRM (Discontinued)
9.5
Opportunity management
Creatio
SalesforceIQ CRM (Discontinued)
8.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
SalesforceIQ CRM (Discontinued)
9.5
Quote & order management
Creatio
SalesforceIQ CRM (Discontinued)
9.0
Interaction tracking
Creatio
SalesforceIQ CRM (Discontinued)
9.5
Channel / partner relationship management
Creatio
SalesforceIQ CRM (Discontinued)
9.0

Marketing Automation

Creatio
SalesforceIQ CRM (Discontinued)
7.4
Lead management
Creatio
SalesforceIQ CRM (Discontinued)
7.4

CRM Project Management

Creatio
SalesforceIQ CRM (Discontinued)
9.0
Task management
Creatio
SalesforceIQ CRM (Discontinued)
9.0
Billing and invoicing management
Creatio
SalesforceIQ CRM (Discontinued)
9.0
Reporting
Creatio
SalesforceIQ CRM (Discontinued)
9.0

CRM Reporting & Analytics

Creatio
SalesforceIQ CRM (Discontinued)
9.0
Forecasting
Creatio
SalesforceIQ CRM (Discontinued)
9.0
Pipeline visualization
Creatio
SalesforceIQ CRM (Discontinued)
9.0
Customizable reports
Creatio
SalesforceIQ CRM (Discontinued)
9.0

Customization

Creatio
SalesforceIQ CRM (Discontinued)
9.1
Custom fields
Creatio
SalesforceIQ CRM (Discontinued)
9.5
Custom objects
Creatio
SalesforceIQ CRM (Discontinued)
9.0
Scripting environment
Creatio
SalesforceIQ CRM (Discontinued)
9.0
API for custom integration
Creatio
SalesforceIQ CRM (Discontinued)
9.0

Security

Creatio
SalesforceIQ CRM (Discontinued)
9.3
Single sign-on capability
Creatio
SalesforceIQ CRM (Discontinued)
9.5
Role-based user permissions
Creatio
SalesforceIQ CRM (Discontinued)
9.0

Social CRM

Creatio
SalesforceIQ CRM (Discontinued)
9.0
Social engagement
Creatio
SalesforceIQ CRM (Discontinued)
9.0

Integrations with 3rd-party Software

Creatio
SalesforceIQ CRM (Discontinued)
9.0
Marketing automation
Creatio
SalesforceIQ CRM (Discontinued)
9.0
Compensation management
Creatio
SalesforceIQ CRM (Discontinued)
9.0

Platform

Creatio
SalesforceIQ CRM (Discontinued)
9.5
Mobile access
Creatio
SalesforceIQ CRM (Discontinued)
9.5

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Melanie Zehr | TrustRadius Reviewer

Usability

Creatio

Creatio 8.6
Based on 6 answers
I would give Creatio all fives, but this software is designed for companies (multiple users, teams, and departments), so my ranking is influenced by feedbacks I heard from sales managers and other personnel working with Creatio. During the process of implementation, there were many issues. It took more than a year to set up everything for everyone. Creatio definitely needs someone within your company to be responsible for implementation tasks (user education, integrations, customization, testing)
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Creatio

Creatio 9.0
Based on 6 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
Melanie Zehr | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • Not budget friendly for smaller start-ups.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
Studio Creatio Enterprise$251
Studio Creatio Free$01
  1. per user/per month
Additional Pricing Details

SalesforceIQ CRM (Discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SalesforceIQ CRM (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Creatio
9.4
SalesforceIQ CRM (Discontinued)
9.5

Usability

Creatio
8.6
SalesforceIQ CRM (Discontinued)

Support Rating

Creatio
9.0
SalesforceIQ CRM (Discontinued)

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