What users are saying about
Top Rated
34 Ratings
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Top Rated
614 Ratings
Top Rated
34 Ratings
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Score 9.2 out of 100

SharpSpring

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Top Rated
614 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

SharpSpring

[SharpSpring is] great for lead management - CRM. Very easy to setup and get a sales team motivated to track their pipeline. Also gives management great visibility to what is going on across the sales team and provides actionable insight for forecasting. On the marketing side, we run primarily email and social media campaigns - SharpSpring is great for managing multi-channel, triggered campaigns where you literally want to “set it and forget it”.
Dave Sutton | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Creatio
9.5
SharpSpring
Visual Modeling
Creatio
8.8
SharpSpring
Drag-and-drop Interfaces
Creatio
10.0
SharpSpring
Platform Security
Creatio
9.7
SharpSpring
Platform User Management
Creatio
9.8
SharpSpring
Reusability
Creatio
9.5
SharpSpring
Platform Scalability
Creatio
9.3
SharpSpring

Email & Online Marketing

Creatio
SharpSpring
7.8
WYSIWYG email editor
Creatio
SharpSpring
6.8
Dynamic content
Creatio
SharpSpring
8.3
Ability to test dynamic content
Creatio
SharpSpring
8.2
Landing pages
Creatio
SharpSpring
6.8
A/B testing
Creatio
SharpSpring
8.4
Mobile optimization
Creatio
SharpSpring
6.1
Email deliverability reporting
Creatio
SharpSpring
7.9
List management
Creatio
SharpSpring
8.8
Triggered drip sequences
Creatio
SharpSpring
8.5

Lead Management

Creatio
SharpSpring
8.4
Lead nurturing
Creatio
SharpSpring
8.6
Lead scoring and grading
Creatio
SharpSpring
8.2
Data quality management
Creatio
SharpSpring
8.5
Automated sales alerts and tasks
Creatio
SharpSpring
8.5

Campaign Management

Creatio
SharpSpring
8.1
Calendaring
Creatio
SharpSpring
8.1
Event/webinar marketing
Creatio
SharpSpring
8.0

Social Media Marketing

Creatio
SharpSpring
6.8
Social sharing and campaigns
Creatio
SharpSpring
6.5
Social profile integration
Creatio
SharpSpring
7.1

Reporting & Analytics

Creatio
SharpSpring
7.5
Dashboards
Creatio
SharpSpring
7.4
Standard reports
Creatio
SharpSpring
8.3
Custom reports
Creatio
SharpSpring
6.9

Platform & Infrastructure

Creatio
SharpSpring
8.0
API
Creatio
SharpSpring
7.5
Role-based workflow & approvals
Creatio
SharpSpring
8.2
Customizability
Creatio
SharpSpring
7.7
Integration with Salesforce.com
Creatio
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
Creatio
SharpSpring
8.3
Integration with SugarCRM
Creatio
SharpSpring
8.3

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

SharpSpring

  • Crm, with custom fields that can be customized per organization
  • Sales pipelines, which lets you track an opportunity along the sales process. Can implement automation with tasks creation, emails to prospect and notifications
  • Email marketing with easy to use email builder. Campaigns can be sent out manually or automatically. Can also be used for templated emails to send to contacts.
Kaila Troia | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 7.8
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Creatio

Creatio 8.6
Based on 6 answers
I would give Creatio all fives, but this software is designed for companies (multiple users, teams, and departments), so my ranking is influenced by feedbacks I heard from sales managers and other personnel working with Creatio. During the process of implementation, there were many issues. It took more than a year to set up everything for everyone. Creatio definitely needs someone within your company to be responsible for implementation tasks (user education, integrations, customization, testing)
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 71 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

Creatio

Creatio 9.0
Based on 6 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 81 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

SharpSpring

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
Studio Creatio Enterprise$251
Studio Creatio Free$01
  1. per user/per month
Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Creatio
9.4
SharpSpring
7.9

Likelihood to Renew

Creatio
SharpSpring
7.8

Usability

Creatio
8.6
SharpSpring
8.2

Reliability and Availability

Creatio
SharpSpring
6.0

Performance

Creatio
SharpSpring
5.5

Support Rating

Creatio
9.0
SharpSpring
8.7

Online Training

Creatio
SharpSpring
4.5

Implementation Rating

Creatio
SharpSpring
8.0

Scalability

Creatio
SharpSpring
3.5

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