What users are saying about
25 Ratings
12 Ratings
25 Ratings
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Score 9.4 out of 100
12 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Skuid

For anyone looking to build customized user experiences quickly on Salesforce.com and who don't have access or budget for developers then Skuid is an excellent option. Although some investment in license costs and learning is required the pay off comes with the sheer speed and volume of applications that can be built and delivered to the business in short time frames.
Stephen Chan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Skuid
Customer data management / contact management
Creatio
9.9
Skuid
Workflow management
Creatio
9.6
Skuid
Territory management
Creatio
9.1
Skuid
Opportunity management
Creatio
9.6
Skuid
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Skuid
Contract management
Creatio
9.5
Skuid
Quote & order management
Creatio
10.0
Skuid
Interaction tracking
Creatio
9.2
Skuid
Channel / partner relationship management
Creatio
9.4
Skuid

Customer Service & Support

Creatio
9.1
Skuid
Case management
Creatio
9.7
Skuid
Call center management
Creatio
8.5
Skuid
Help desk management
Creatio
9.1
Skuid

Marketing Automation

Creatio
9.6
Skuid
Lead management
Creatio
9.6
Skuid
Email marketing
Creatio
9.5
Skuid

CRM Project Management

Creatio
9.0
Skuid
Task management
Creatio
9.4
Skuid
Billing and invoicing management
Creatio
8.2
Skuid
Reporting
Creatio
9.5
Skuid

CRM Reporting & Analytics

Creatio
9.5
Skuid
Forecasting
Creatio
9.4
Skuid
Pipeline visualization
Creatio
9.4
Skuid
Customizable reports
Creatio
9.5
Skuid

Customization

Creatio
9.9
Skuid
Custom fields
Creatio
9.9
Skuid
Custom objects
Creatio
9.9
Skuid
Scripting environment
Creatio
10.0
Skuid
API for custom integration
Creatio
9.8
Skuid

Security

Creatio
9.2
Skuid
Single sign-on capability
Creatio
9.1
Skuid
Role-based user permissions
Creatio
9.2
Skuid

Social CRM

Creatio
9.4
Skuid
Social data
Creatio
9.2
Skuid
Social engagement
Creatio
9.7
Skuid

Integrations with 3rd-party Software

Creatio
8.4
Skuid
Marketing automation
Creatio
8.4
Skuid

Platform

Creatio
9.0
Skuid
Mobile access
Creatio
9.0
Skuid

Low-Code Development

Creatio
Skuid
9.0
Visual Modeling
Creatio
Skuid
8.1
Drag-and-drop Interfaces
Creatio
Skuid
9.4
Platform Security
Creatio
Skuid
9.7
Platform User Management
Creatio
Skuid
9.1
Reusability
Creatio
Skuid
9.0
Platform Scalability
Creatio
Skuid
8.7

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Skuid

  • Pulling data from external sources.
  • Providing visualizations that tell a story & summarize.
  • Integrations with other applications, i.e. Sharepoint for document library storage.
  • Amazing support! Very quick to respond and also wonderful to work with when scoping out your needs.
Jennifer Little | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Skuid

  • Release management. Whenever a new version of Skuid is released, upgrading can be a dubious task.
  • Support. Skuid does not offer standard support. Instead, you will be required to use the Skuid community or purchase engineering hours.
Pete Bennett ☁️ | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Skuid

Salesforce Flows was another way of accomplishing some goals we had but Skuid was much simpler to set up, more intuitive for users, and faster to run. We didn't experience any Apex exceptions or query limits. The only downside to using Skuid vs. Flows was that Skuid required developers whereas Flows can be done by an administrator.
Yona Adler | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Skuid

  • Our customers have been very happy with Skuid and it has allowed them to do things that otherwise would have been impossible.
Dale Gish | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Skuid

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

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