What users are saying about
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242 Ratings
2 Ratings
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Score 9.6 out of 100

Genesys Cloud

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242 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Creativity 365

The platform is well suited for different situations depending on who is using it and with what purpose. It can definitely be used by freelancers for business-related projects, by illustrators and designers for brainstorming sessions and sketches, by students for studying, and by educators for teaching and research. But I think these apps aren't suitable for large-scale projects like editing a feature film or creating an animated feature film.
Patrick Enderson | TrustRadius Reviewer

Genesys Cloud

It is a great option for someone looking for a fully functional system, that is cloud based, and has lots of features. It can be used for inbound and outbound, as well as replace a standard PBX. It is easier to adopt, and less up front financial commitment than on premises systems.This might not suit a company that requires fine tuned granularity of permissions and controls, or some more specific features that are present in something like Genesys Pure Connect Cloud.
Kristopher Kauth | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Creativity 365
Genesys Cloud
8.3
Agent dashboard
Creativity 365
Genesys Cloud
8.2
Validate callers
Creativity 365
Genesys Cloud
7.4
Outbound response
Creativity 365
Genesys Cloud
8.1
Call forwarding
Creativity 365
Genesys Cloud
7.7
Click-to-call (CTC)
Creativity 365
Genesys Cloud
9.2
Warm transfer
Creativity 365
Genesys Cloud
8.8
Predictive dialing
Creativity 365
Genesys Cloud
7.3
Interactive voice response
Creativity 365
Genesys Cloud
8.6
REST APIs
Creativity 365
Genesys Cloud
8.7
Call scripts
Creativity 365
Genesys Cloud
8.3
Call tracking
Creativity 365
Genesys Cloud
8.9
Multichannel integration
Creativity 365
Genesys Cloud
8.6
CRM software integration
Creativity 365
Genesys Cloud
7.7

Workforce Optimization (WFO)

Creativity 365
Genesys Cloud
8.3
Inbound call routing
Creativity 365
Genesys Cloud
8.6
Omnichannel inbound routing
Creativity 365
Genesys Cloud
8.8
Recording
Creativity 365
Genesys Cloud
8.4
Quality management
Creativity 365
Genesys Cloud
8.3
Call analytics
Creativity 365
Genesys Cloud
8.6
Historical reporting
Creativity 365
Genesys Cloud
8.5
Live reporting
Creativity 365
Genesys Cloud
8.5
Customer surveys
Creativity 365
Genesys Cloud
7.3
Customer interaction analytics
Creativity 365
Genesys Cloud
8.0

Pros

Creativity 365

  • The apps are super easy to use.
  • Creativity 365 software pack encompasses a wide range of functionalities, overlapping between each other to offer a complete toolset.
  • It is great for capturing and highlighting important website contents with PDF Markup.
  • Write-On Video is very helpful to spice up my videos and mash photos and videos together to create new content.
Richard Perroset | TrustRadius Reviewer

Genesys Cloud

  • Genesys Cloud eases communication through its excellent features of voice calls, direct chatting, emailing and text messaging.
  • The support team is always ready to assist you whenever you are stack in using this application 24/7.
  • Genesys Cloud can be accessed through various computer platforms Windows and Mac and mobile operating systems such as Android and iOS. The application is therefore flexible since you can access it anywhere from any device.
Alex Cyrus | TrustRadius Reviewer

Cons

Creativity 365

  • Since it's a content creation toolset, it would be great if there was a photo editing tool.
Patrick Enderson | TrustRadius Reviewer

Genesys Cloud

  • Support is not that great. If you call in a code red, they will give you your full attention but other tickets are not handled that fast.
  • Recordings are not as reliable as some other platforms. If I have to grade it, way better then NICE Engage but worse then Calabrio AQM.
  • You do get a good amount of small user-level tickets due to minor flaws in the platform.
Usama Ahmed | TrustRadius Reviewer

Likelihood to Renew

Creativity 365

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.5
Based on 9 answers
The cost increase is now the same as other companies offering more.
Michael Haddad | TrustRadius Reviewer

Usability

Creativity 365

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.9
Based on 29 answers
As I have been saying Genesys Cloud is a great / powerful tool. I have some users that just took off with the application and are off and running. Unfortunately I had some other users struggling with the application but this was just a learning curve and each day the users are getting more comfortable using the application and this would have been true with any phone solution that we installed.
Ronnie Knight | TrustRadius Reviewer

Reliability and Availability

Creativity 365

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.5
Based on 3 answers
Initially we had some issues but as stated prior that has gotten much better under the Genesys brand.
Raymond Richardson | TrustRadius Reviewer

Performance

Creativity 365

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.5
Based on 3 answers
Some delays with reports loading from time to time but other than that no major issues.
Raymond Richardson | TrustRadius Reviewer

Support Rating

Creativity 365

Creativity 365 10.0
Based on 1 answer
I contacted customer service once and got my problem solved very quickly.
Patrick Enderson | TrustRadius Reviewer

Genesys Cloud

Genesys Cloud 6.2
Based on 95 answers
When deployed, there are some times issues where you need to contact official support. During my experience, I had issues with a couple of my customers regarding the device. Genesys' support does replace the device after a lot of validations and the shipping time is a headache for us as it takes a lot of time to come from the US to Saudi Arabia. This could be improved.
Teja DSV | TrustRadius Reviewer

In-Person Training

Creativity 365

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.2
Based on 1 answer
It was great. Interactive Intelligence Personnel made numerous trips to our corporate office.
Raymond Richardson | TrustRadius Reviewer

Online Training

Creativity 365

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.3
Based on 3 answers
Architect and Data Actions are not well covered. That was my biggest gap after completing the training.mypurecloud.com modules and passing the certification exam.
James Riley | TrustRadius Reviewer

Implementation Rating

Creativity 365

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 7.7
Based on 13 answers
It's a great tool, easy to deploy and implement.
Aarde Cosseboom | TrustRadius Reviewer

Alternatives Considered

Creativity 365

Airtable has a free version that offers basic functionalities that Creativity 365 does not offer. Airtable integrates with 25 different applications and software to make collaboration easier, while Creativity 365 only integrates with 13. Even though key features of Creativity 365 and Airtable should matter you should also carefully explore the integrations provided by each product. Very often you will already be making use of various kinds of SaaS software in your company and it’s much more beneficial to choose software that integrates well with each other. If you do that you will be able to guarantee an effortless transfer of data between your teams and software used, which can significantly reduce the time spent on migrating between one solution and the next.
Richard Perroset | TrustRadius Reviewer

Genesys Cloud

We use also Genesys Engage on Premises. Both offer great customer experience but we choose Genesys Cloud on mid-sized businesses, because it is an incredibly fast solution that is entirely based on Cloud servers (AWS) and does not require hardware infrastructure. Genesys Engage on Premises is the best solution for large businesses that have their own datacenter and infrastructure support team.
Nikolaos Thermogiannis | TrustRadius Reviewer

Scalability

Creativity 365

No score
No answers yet
No answers on this topic

Genesys Cloud

Genesys Cloud 8.7
Based on 2 answers
Very easy to add contact centers being we just launched another center this month.
Raymond Richardson | TrustRadius Reviewer

Return on Investment

Creativity 365

  • It has definitely reduced work load times, and allows me more time to work on important projects.
  • The PDF mark up and the ability to write text over videos has made presentations a lot more efficient to create and thus is time saving.
  • Using NoteLedge to take notes and add photos to those notes helps with being better organized.
Richard Perroset | TrustRadius Reviewer

Genesys Cloud

  • We have had Genesys Cloud now for less than a year, so it is too early to comment on our overall business objectives. Shortly after deployment we did experience significant call audio issues which was caused by misconfiguration of our webRTC phone had a negative impact on our customer experience, however we worked through this and once it was resolved the product has started to deliver what it has set out to.
David Brewster | TrustRadius Reviewer

Screenshots

Pricing Details

Creativity 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Genesys Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creativity 365
9.6
Genesys Cloud
7.1

Likelihood to Renew

Creativity 365
Genesys Cloud
8.5

Usability

Creativity 365
Genesys Cloud
7.9

Reliability and Availability

Creativity 365
Genesys Cloud
8.5

Performance

Creativity 365
Genesys Cloud
8.5

Support Rating

Creativity 365
10.0
Genesys Cloud
6.2

In-Person Training

Creativity 365
Genesys Cloud
8.2

Online Training

Creativity 365
Genesys Cloud
7.3

Implementation Rating

Creativity 365
Genesys Cloud
7.7

Scalability

Creativity 365
Genesys Cloud
8.7

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