What users are saying about
33 Ratings
33 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Crimson Hexagon

If you need to discover what topics may be trending in the social media space to identify what your target audiences want to hear from you, then Crimson Hexagon is a great tool. You can use the analytics widgets to drill down to specifics about what your audience is talking about, which enables you to develop content they want to consume.
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Pros

Crimson Hexagon

  • Crimson is really good at performing complex boolean searches to bring back conversations about a particular topic.
  • Its reports are quick and easy to understand as well as being visually appealing.
  • Its ability to train examples into categories by giving it best match examples allows you to analyse a lot of data quite quickly.
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Cons

Crimson Hexagon

  • Can be hard for a user to utilize if they don't have a lot of background in building queries
  • I think Crimson Hexagon ForSight can do a better job of how users can arrange their dashboards
  • Crimson Hexagon ForSight can do a better job with the 'click-ability' of their dashboard components
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Likelihood to Renew

Crimson Hexagon

Crimson Hexagon 9.0
Based on 1 answer
Would only consider changing if this product was purchased by a larger company, as has happened to several other social listening tools in the last 18 months
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Usability

Crimson Hexagon

Crimson Hexagon 8.9
Based on 2 answers
Crimson is very unique, and other social listening or monitoring tools (or content management tools) do not currently have the abilities crimson offers. I think that the Buzz monitor and Opinion Monitors are easy to create and monitor, compared to other tools where the overall interface may be a bit more modern, but it is often confusing.
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Support

Crimson Hexagon

Crimson Hexagon 7.0
Based on 2 answers
Although I have run into some issues with Crimson ForSight with receiving errors that were not very descriptive of the core issue (compared to an issue while writing a query and the issue is clearly highlighted in red), whenever I did reach out to customer support, they were responsive the day of and often within a few hours.
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Alternatives Considered

Crimson Hexagon

Crimson has some unique visualization that is not possible with other tools. The topic wheels, keyword network graph etc., are not available in other tools.

The sentiment engine is also unique as you can customize the machine and automate it to your need.
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Return on Investment

Crimson Hexagon

  • It has helped us to open doors with potential clients by offering them insightful data about their brand, social strategy or social customer service.
  • Whilst I'm happy with the product I do believe it to be very costly in comparison to other social monitoring tools.
  • We've found it difficult to resell due to our client base being primarily made up of charities and smaller organisations with a small budget.
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Pricing Details

Crimson Hexagon

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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