What users are saying about
3 Ratings
3 Ratings
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Score 9 out of 100
10 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Crisp

At $95 per month for unlimited seats, it's the cheapest solution for both support and marketing/sales teams if you need multiple seats. At the same time, everything works so smoothly and efficiently that you'd never believe it is such a cheap tool. Small teams could leverage their Free plan or the Pro tier, however, to get access to advanced features like chatbots or CRM integrations you'd need to get the unlimited package. Magic Browsing is another top feature that allows support teams to see what the client is doing on the website and guide him through the needed steps to troubleshoot any issues
Dennis Maksymov | TrustRadius Reviewer

Hootsuite Insights

I liked uberVU a lot, and thought I was lucky to have found them (they actually responded to my tweet when I was vendor-searching, which was good to know as they were doing just what we were planning to use the software for). They are relatively small, which allows to have a great personal relationship and we felt very valued as a client. They provided great value - some of their competitors allow for more features (which explains their higher price), but there was no way to opt out of the unnecessary features to lower the price - uberVU didn't have any of that, it was just what we needed and in our price range
Anonymous | TrustRadius Reviewer

Pros

Crisp

  • Intuitive chatbot functionality
  • Unlimited number of live agents at one fixed price
  • Real-time assistance with cobrowsing feature
  • A decent number of integrations with popular tools
Dennis Maksymov | TrustRadius Reviewer

Hootsuite Insights

  • Easy to see what people are saying on social media about clients.
  • Creates reports that can be limited to certain time frames.
  • Able to see the reach of users so you can breakdown by influencers.
Kate Pena | TrustRadius Reviewer

Cons

Crisp

  • Number of native integrations could be bigger
  • Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)
Dennis Maksymov | TrustRadius Reviewer

Hootsuite Insights

  • I honestly didn't have any issues with them. Being able to set the real-time alerts as "every 15 minutes" took some figuring out to do, and we were still in the trial mode while we did that - it wasn't particularly intuitive for other users, but once we walked them through, everything worked well.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Crisp

No score
No answers yet
No answers on this topic

Hootsuite Insights

Hootsuite Insights 10.0
Based on 2 answers
I find it a great tool in the digital strategy world to see what people are saying across social platforms. It's much more efficient that doing a search on the platform itself and provides a lot of information extremely quickly
Kate Pena | TrustRadius Reviewer

Usability

Crisp

No score
No answers yet
No answers on this topic

Hootsuite Insights

Hootsuite Insights 10.0
Based on 1 answer
All the users found the product intuitive and easy to use.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Crisp

No score
No answers yet
No answers on this topic

Hootsuite Insights

Hootsuite Insights 9.0
Based on 2 answers
A couple of times it was a little slow, but this didn't result in any negative impact for us. There was no downtime as I could recall or notice.
Anonymous | TrustRadius Reviewer

Support Rating

Crisp

No score
No answers yet
No answers on this topic

Hootsuite Insights

Hootsuite Insights 10.0
Based on 2 answers
Every time we needed help, the support was great. We had no issues, mostly needed usability walkthroughs and had questions about features.
Anonymous | TrustRadius Reviewer

Online Training

Crisp

No score
No answers yet
No answers on this topic

Hootsuite Insights

Hootsuite Insights 10.0
Based on 1 answer
I got the training while I was evaluating and in the trial period. Then I trained the others myself
Anonymous | TrustRadius Reviewer

Implementation Rating

Crisp

No score
No answers yet
No answers on this topic

Hootsuite Insights

Hootsuite Insights 10.0
Based on 2 answers
Not applicable since it is SAAS - all we needed was to sign up, which was easy
Anonymous | TrustRadius Reviewer

Alternatives Considered

Crisp

Crisp has fewer auxiliary features that Intercom (popup builder and guided tours is something that comes to mind), however [I feel it] has MUCH better pricing tiers. It does 95% of things Intercom can do at 5% of the price.Both Drift and Freshworks provide similar solutions which are more expensive, but also have technical issues, which resulted in poorer performance of our website
Dennis Maksymov | TrustRadius Reviewer

Hootsuite Insights

Radian6 and Brandwatch were on the short list. We picked uberVU for its combination of price and features. It did not have extra features we didn't need, they were customizable and flexible enough to meet all of our needs
Anonymous | TrustRadius Reviewer

Return on Investment

Crisp

  • Radically increased conversion rates due to proactive chat bots
  • Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
  • Saved hours of time of support team
Dennis Maksymov | TrustRadius Reviewer

Hootsuite Insights

  • Easier to handle crisis.
  • Ability to find out statistics to quantify and qualify what you're doing for customers.
Kate Pena | TrustRadius Reviewer

Pricing Details

Crisp

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hootsuite Insights

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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