What users are saying about
3 Ratings
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Top Rated
69 Ratings
3 Ratings
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Score 9 out of 100

Lead411

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Top Rated
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Likelihood to Recommend

Crisp

At $95 per month for unlimited seats, it's the cheapest solution for both support and marketing/sales teams if you need multiple seats. At the same time, everything works so smoothly and efficiently that you'd never believe it is such a cheap tool. Small teams could leverage their Free plan or the Pro tier, however, to get access to advanced features like chatbots or CRM integrations you'd need to get the unlimited package. Magic Browsing is another top feature that allows support teams to see what the client is doing on the website and guide him through the needed steps to troubleshoot any issues
Dennis Maksymov | TrustRadius Reviewer

Lead411

It is well suited for reaching prospects across a vast array of industries; lead generation, planning for meetings (let's me know who might be attending from the client side and allows me to view their LinkedIn account ahead of time. I wouldn't use it for B2C sales or inexperienced sales support people. One still needs to determine which contacts to download.
Jabril M-Alexander | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

Crisp
Lead411
9.4
Advanced search
Crisp
Lead411
9.7
Identification of new leads
Crisp
Lead411
9.7
List quality
Crisp
Lead411
8.9
List upload/download
Crisp
Lead411
9.4
Ideal customer targeting
Crisp
Lead411
9.3
Load time/data access
Crisp
Lead411
9.3

Sales Intelligence Data Standards

Crisp
Lead411
9.4
Contact information
Crisp
Lead411
9.2
Company information
Crisp
Lead411
9.4
Industry information
Crisp
Lead411
9.6

Data Augmentation & Lead Qualification

Crisp
Lead411
9.2
Lead qualification process
Crisp
Lead411
8.9
Smart lists and recommendations
Crisp
Lead411
9.1
Salesforce integration
Crisp
Lead411
9.6
Company/business profiles
Crisp
Lead411
9.1
Alerts and reminders
Crisp
Lead411
9.1
Data hygiene
Crisp
Lead411
9.5
Automatic data refresh
Crisp
Lead411
8.7
Tags
Crisp
Lead411
9.3
Filters and segmentation
Crisp
Lead411
9.6

Sales Intelligence Email Features

Crisp
Lead411
8.5
Sales email templates
Crisp
Lead411
8.0
Append emails to records
Crisp
Lead411
9.0

Pros

Crisp

  • Intuitive chatbot functionality
  • Unlimited number of live agents at one fixed price
  • Real-time assistance with cobrowsing feature
  • A decent number of integrations with popular tools
Dennis Maksymov | TrustRadius Reviewer

Lead411

  • Most importantly --- The DATA is accurate and the platform is straight-forward and simple to use. The native connection to our CRM environment "completes the requirement" from our standpoint. A "10 out of 10"...
  • From my experiences and interactions, the culture of the organization is exceptionally focused on customer satisfaction! We've been more than pleased with EVERY SINGLE interaction with Lead411....they go out of their way to be of assistance. A "10 out of 10"...
Bill Howatineck   --- Partner | TrustRadius Reviewer

Cons

Crisp

  • Number of native integrations could be bigger
  • Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)
Dennis Maksymov | TrustRadius Reviewer

Lead411

  • Ability to search contacts and companies by actual street and physical address is not there yet. This is extremely helpful when trying to strategically work a particular neighborhood where you're trying to build up your own individual name and brand recognition. It's also a way of keeping others in the sales force from stepping on the toes or duplicating efforts of another sales rep.
Michael Murphy | TrustRadius Reviewer

Likelihood to Renew

Crisp

No score
No answers yet
No answers on this topic

Lead411

Lead411 9.0
Based on 7 answers
Lead411 is utilized by our team and as they improve their functionality for company look ups in batches, we are interested in testing it
Mary White | TrustRadius Reviewer

Usability

Crisp

No score
No answers yet
No answers on this topic

Lead411

Lead411 9.1
Based on 3 answers
Very easy to use. It's not as robust as other software, but other software costs thousands. They are right at the target price, maybe a little high for newer businesses or small companies, but they deliver
David Simms | TrustRadius Reviewer

Support Rating

Crisp

No score
No answers yet
No answers on this topic

Lead411

Lead411 9.1
Based on 4 answers
They are very good at responding to my questions.
Kennard Brown, B2B SaaS Copywriter, MBA | TrustRadius Reviewer

Alternatives Considered

Crisp

Crisp has fewer auxiliary features that Intercom (popup builder and guided tours is something that comes to mind), however [I feel it] has MUCH better pricing tiers. It does 95% of things Intercom can do at 5% of the price.Both Drift and Freshworks provide similar solutions which are more expensive, but also have technical issues, which resulted in poorer performance of our website
Dennis Maksymov | TrustRadius Reviewer

Lead411

ZoomInfo certainly is class when it comes to its capabilities. That said, if you're in a heavy outbound role and you just want to get down to the nitty gritty Lead411 is a cost effective measure to get you the information you need to be as successful as you can possibly be.
Jonathan Garbin | TrustRadius Reviewer

Return on Investment

Crisp

  • Radically increased conversion rates due to proactive chat bots
  • Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
  • Saved hours of time of support team
Dennis Maksymov | TrustRadius Reviewer

Lead411

  • I've been able to receive some great contact info that has led to me booking new speakers.
  • I've wasted a lot of time and credits on data that says it was verified and is not correct.
  • It is very labor intensive to keep cost down.
Amanda Jorgensen | TrustRadius Reviewer

Screenshots

Pricing Details

Crisp

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Crisp Editions & Modules

Additional Pricing Details

Lead411

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lead411 Editions & Modules

Edition
Basic$751
Pro$1502
Enterprise per YearContact Us3
  1. 200 Exports a Month, (price based on yearly subscription) $99 on a month-to-month subscription
  2. 450 Exports a Month, (price based on yearly subscription) $199 on a month-to-month subscription
  3. 1000-Unlimited Records Per Month
Additional Pricing Details

Rating Summary

Add comparison