What users are saying about
3 Ratings
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Score 9 out of 100
23 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Crisp

At $95 per month for unlimited seats, it's the cheapest solution for both support and marketing/sales teams if you need multiple seats. At the same time, everything works so smoothly and efficiently that you'd never believe it is such a cheap tool. Small teams could leverage their Free plan or the Pro tier, however, to get access to advanced features like chatbots or CRM integrations you'd need to get the unlimited package. Magic Browsing is another top feature that allows support teams to see what the client is doing on the website and guide him through the needed steps to troubleshoot any issues
Dennis Maksymov | TrustRadius Reviewer

Sprinklr Modern Research

If you are looking for a platform to work on many things at the same time, maybe [Sprinklr Modern Research] is one of the best options for your team. Social Media Reports, Social Media Care, and Social Listening can all be giving you good results using just Sprinklr [Modern Research].
Anonymous | TrustRadius Reviewer

Pros

Crisp

  • Intuitive chatbot functionality
  • Unlimited number of live agents at one fixed price
  • Real-time assistance with cobrowsing feature
  • A decent number of integrations with popular tools
Dennis Maksymov | TrustRadius Reviewer

Sprinklr Modern Research

  • Provides real-time insights on current events and competitor's strategies
  • Interpretation of customer data
  • Helps in identifying opportunities and building smarter strategies.
Daniel Cooper | TrustRadius Reviewer

Cons

Crisp

  • Number of native integrations could be bigger
  • Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)
Dennis Maksymov | TrustRadius Reviewer

Sprinklr Modern Research

  • Sprinklr Modern Research is an expensive tool that has been hard to implement up until now.
  • It also sometimes has patchy customer service with different levels of support for different teams.
  • The reporting in Sprinklr Modern Research can also be complicated to set up. Also, the glossary of the different metrics in the system has many items that have no listed definition which is another con.
Dayanna Anderson | TrustRadius Reviewer

Support Rating

Crisp

No score
No answers yet
No answers on this topic

Sprinklr Modern Research

Sprinklr Modern Research 7.3
Based on 6 answers
I would say that Sprinklr has come a long way as I have worked on it at two different corporations. My latest venture has been amazing as the tool has vastly improved and it's easier to use. User experience is A+ and it's just friendly to use.
Brittnee Miller | TrustRadius Reviewer

Alternatives Considered

Crisp

Crisp has fewer auxiliary features that Intercom (popup builder and guided tours is something that comes to mind), however [I feel it] has MUCH better pricing tiers. It does 95% of things Intercom can do at 5% of the price.Both Drift and Freshworks provide similar solutions which are more expensive, but also have technical issues, which resulted in poorer performance of our website
Dennis Maksymov | TrustRadius Reviewer

Sprinklr Modern Research

Sprinklr Modern Research contains tools that serve the end-user to find an appropriate learning conclusion to achieve their particular objectives.
Fabienne Blanc | TrustRadius Reviewer

Return on Investment

Crisp

  • Radically increased conversion rates due to proactive chat bots
  • Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
  • Saved hours of time of support team
Dennis Maksymov | TrustRadius Reviewer

Sprinklr Modern Research

  • Sped up the scheduling process, saving time and staff stress!
  • Allows us to clearly identify the value our social campaigns deliver for clients.
  • Time spent on reporting set up can slow business down.
Anonymous | TrustRadius Reviewer

Pricing Details

Crisp

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Research

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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