Criterion HCM vs. SAP SuccessFactors

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Criterion HCM
Score 5.9 out of 10
N/A
N/AN/A
SAP SuccessFactors
Score 8.1 out of 10
N/A
SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.
$85
per year Up to 100 Employees
Pricing
Criterion HCMSAP SuccessFactors
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Criterion HCMSAP SuccessFactors
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Criterion HCMSAP SuccessFactors
Top Pros
Top Cons
Features
Criterion HCMSAP SuccessFactors
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Criterion HCM
5.3
1 Ratings
39% below category average
SAP SuccessFactors
7.6
454 Ratings
3% below category average
Employee demographic data5.01 Ratings8.1398 Ratings
Employment history5.01 Ratings7.9406 Ratings
Workflow for transfers, promotions, pay raises, etc.6.01 Ratings7.4369 Ratings
Job profiles and administration00 Ratings7.3393 Ratings
Organizational charting00 Ratings7.9420 Ratings
Organization and location management00 Ratings7.7372 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.0228 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Criterion HCM
5.0
1 Ratings
47% below category average
SAP SuccessFactors
8.0
242 Ratings
0% below category average
Pay calculation5.01 Ratings8.1175 Ratings
Off-cycle/On-Demand payment5.01 Ratings7.9150 Ratings
Benefit plan administration5.01 Ratings8.2153 Ratings
Direct deposit files5.01 Ratings8.2150 Ratings
Salary revision and increment management5.01 Ratings8.1187 Ratings
Support for external payroll vendors00 Ratings7.2153 Ratings
Reimbursement management00 Ratings8.0133 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Criterion HCM
4.0
1 Ratings
68% below category average
SAP SuccessFactors
8.3
248 Ratings
3% above category average
Approval workflow4.01 Ratings8.4246 Ratings
Balance details4.01 Ratings8.1205 Ratings
Annual carry-forward and encashment00 Ratings8.2176 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Criterion HCM
4.0
1 Ratings
68% below category average
SAP SuccessFactors
7.9
371 Ratings
3% below category average
View and generate pay and benefit information4.01 Ratings7.8267 Ratings
Update personal information4.01 Ratings8.0358 Ratings
View company policy documentation00 Ratings7.8226 Ratings
Employee recognition00 Ratings7.9202 Ratings
View job history00 Ratings8.1342 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Criterion HCM
1.0
1 Ratings
156% below category average
SAP SuccessFactors
7.8
293 Ratings
3% below category average
New hire portal1.01 Ratings7.3281 Ratings
Manager tracking tools00 Ratings7.3258 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Criterion HCM
-
Ratings
SAP SuccessFactors
8.4
3 Ratings
8% above category average
Tracking of all physical assets00 Ratings8.43 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Criterion HCM
-
Ratings
SAP SuccessFactors
6.3
366 Ratings
19% below category average
Report builder00 Ratings6.5350 Ratings
Pre-built reports00 Ratings6.3326 Ratings
Ability to combine HR data with external data00 Ratings6.2265 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Criterion HCM
-
Ratings
SAP SuccessFactors
8.3
376 Ratings
2% above category average
Corporate goal setting00 Ratings7.9332 Ratings
Individual goal setting00 Ratings8.1372 Ratings
Line-of sight-visibility00 Ratings8.0300 Ratings
Performance tracking00 Ratings7.7349 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Criterion HCM
-
Ratings
SAP SuccessFactors
8.1
397 Ratings
2% above category average
Performance plans00 Ratings7.8379 Ratings
Performance improvement plans00 Ratings7.7321 Ratings
Review status tracking00 Ratings7.9356 Ratings
Review reminders00 Ratings8.0359 Ratings
Multiple review frequency00 Ratings7.9286 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Criterion HCM
-
Ratings
SAP SuccessFactors
7.8
268 Ratings
2% below category average
Create succession plans/pools00 Ratings7.9245 Ratings
Candidate ranking00 Ratings7.7226 Ratings
Candidate search00 Ratings7.7235 Ratings
Candidate development00 Ratings7.7214 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Criterion HCM
-
Ratings
SAP SuccessFactors
4.0
314 Ratings
64% below category average
Job Requisition Management00 Ratings7.7294 Ratings
Company Website Posting00 Ratings7.8280 Ratings
Publish to Social Media00 Ratings7.3239 Ratings
Job Search Site Posting00 Ratings7.7267 Ratings
Duplicate Candidate Prevention00 Ratings7.2243 Ratings
Applicant Tracking00 Ratings7.4281 Ratings
Notifications and Alerts00 Ratings7.6284 Ratings
Best Alternatives
Criterion HCMSAP SuccessFactors
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Criterion HCMSAP SuccessFactors
Likelihood to Recommend
1.0
(1 ratings)
8.2
(509 ratings)
Likelihood to Renew
1.0
(1 ratings)
9.3
(35 ratings)
Usability
1.0
(1 ratings)
8.2
(17 ratings)
Availability
-
(0 ratings)
8.8
(5 ratings)
Performance
-
(0 ratings)
7.9
(5 ratings)
Support Rating
1.0
(1 ratings)
6.5
(26 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
8.8
(3 ratings)
Implementation Rating
1.0
(1 ratings)
7.4
(12 ratings)
Configurability
-
(0 ratings)
7.9
(5 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
5.7
(2 ratings)
Ease of integration
-
(0 ratings)
7.3
(421 ratings)
Product Scalability
-
(0 ratings)
8.3
(5 ratings)
Professional Services
-
(0 ratings)
8.3
(3 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(4 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(4 ratings)
User Testimonials
Criterion HCMSAP SuccessFactors
Likelihood to Recommend
Criterion
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
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SAP
Well-suited: - Core HR - Permissions Less appropriate: - Still end users, e.g. managers and employees, example initiating a requisition from position org chart - mission impossible without a user guide, too many clicks, not flowing naturally, different icons and task triggers.
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Pros
Criterion
  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Read full review
SAP
  • Has information in one place in employee central.
  • The workflow approval system is very good, so it is secure to ensure that incorrect data is picked up via the approval process.
  • The time management feature is very good, easy to navigate and works effectively.
Read full review
Cons
Criterion
  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
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SAP
  • A more complete offering on careers sites to allow candidates to use CV and AI, etc, to find the best jobs for them and provide recruiters with open source info.
  • Broaden out Onboarding 2.0 to allow more intelligent offerings around equipment ordering and a better day-one experience for new joiners.
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Likelihood to Renew
Criterion
We are changing to another payroll/HR vendor.
Read full review
SAP
We have put a vast amount of time and effort into our installation- and there is more work to be done, but the system has a lot of benefits that we plan to maximize and optimize in order to generate the greatest value for everyone involved
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Usability
Criterion
too many instances of errors, unable to access program/time sheets
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SAP
SSFF is very user friendly and intuitive even for a non tech employee. Also, there´s a complete database and community where we can find solution to common and uncommon issues
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Reliability and Availability
Criterion
No answers on this topic
SAP
Until now we have not had serious availability problems with SuccessFactors, we had Microsoft Active Directory and SSO with ADFS and we had availability problems but because of problems with ADFS, we migrated to Azure AD and with that the availability problems of SuccessFactors because of ADFS went away. The only windows of unavailability that we have had are those that we are communicated to do maintenance and upgrades.
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Performance
Criterion
No answers on this topic
SAP
The performance is very good, the truth is that we have not had serious performance problems, some complex reports may take a little longer, but considering the complexity and the amount of records it is an acceptable time. We have never received a complaint from users regarding page loading speed.
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Support Rating
Criterion
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
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SAP
SuccessFactors Employee Central gets a middle of the road rating from me because of the things it does really well - Training. It falls short with the objectives cascade and visibility amongst my reports. That's what brings it down to a 5. Objectives need to be clear and concise in order to gain buy-in from your reports, and SuccessFactors muddies that by poor delineation between cascaded attributes and my report's objectives. The whole objectives cascade can be reworked.
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In-Person Training
Criterion
No answers on this topic
SAP
The in-person training was with a consultancy, we have taken several courses, all very specific. They have been reports in ecp, general configuration of ec, reports and IAS
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Online Training
Criterion
No answers on this topic
SAP
We use SAP Learning, and we like it very much, the topics are updated along with the products, we have access to the SFX customer certifications and we have done them all, in general the SAP learning platform is very good and complete.
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Implementation Rating
Criterion
Had to continually repeat our information. Kept getting us confused with another client.
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SAP
As we were new with all this, we would greatly appreciate if we had assitance directly from SAP so we can implement the modules with all of its features and best practices. Unfortunately, we notice that the partner left some thing incomplete.
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Alternatives Considered
Criterion
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
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SAP
SAP success factors provided robust talent management, global scalability and strong analytics capabilities. And they provide strong user experience options and there is no limitation on customisation as is the case with Oracle HCM Cloud. It has the specific modules which the organisation desires and has strong existing integration capabilities and with existing systems .
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Contract Terms and Pricing Model
Criterion
No answers on this topic
SAP
I dont be part in te contract
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Scalability
Criterion
No answers on this topic
SAP
The scalability and flexibility of SuccessFactors is unbeatable. It is very easy to scale the product to new countries and areas, and with the help of CPI it can be easily integrated.
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Professional Services
Criterion
No answers on this topic
SAP
We did use this service to do analysis of the solution being implemented. It was a good check point during the project to see if everything is going as planned.
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Return on Investment
Criterion
  • does not impact our ROI
Read full review
SAP
  • We can clearly outline our objectives, targets, and methods to accomplish the same, grades and reviews, and overall progress.
  • Helps identify areas of strengths and weaknesses, constructive criticism.
  • Increases motivation and confidence, which is then reflected in our daily work routine.
Read full review
ScreenShots

SAP SuccessFactors Screenshots

Screenshot of SAP SuccessFactors Learning, which supports informal and collaborative learningScreenshot of the SuccessFactors LMS experience that puts learning opportunities at the center of business operations and goals.Screenshot of the learning dashboard and metrics in SAP SuccessFactors Learning.Screenshot of the SAP SuccessFactors Opportunity Marketplace.Screenshot of information on employee requests, evaluations, and performance in SAP SuccessFactors Employee Central.