Criterion HCM vs WorkforceHub, powered by SwipeClock

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

It is a great system, pretty easy to use. The only suggestion I have is to improve the time it takes to set up. It seems like it takes a bit too long. Otherwise, it's a great and robust tool.

We are changing to another payroll/HR vendor.

too many instances of errors, unable to access program/time sheets

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Everyone I work with at TimeSimplicity is professional and knowledgeable.

Had to continually repeat our information. Kept getting us confused with another client.