What users are saying about
3 Ratings
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212 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1.6 out of 100

Zenefits

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
212 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.3 out of 100

Likelihood to Recommend

Criterion HCM

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
Anonymous | TrustRadius Reviewer

Zenefits

I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Lauren Noack | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Criterion HCM
5.3
Zenefits
6.6
Employee demographic data
Criterion HCM
5.0
Zenefits
6.3
Employment history
Criterion HCM
5.0
Zenefits
6.1
Workflow for transfers, promotions, pay raises, etc.
Criterion HCM
6.0
Zenefits
7.1
Job profiles and administration
Criterion HCM
Zenefits
6.1
Organizational charting
Criterion HCM
Zenefits
7.1
Organization and location management
Criterion HCM
Zenefits
7.1
Compliance data (COBRA, OSHA, etc.)
Criterion HCM
Zenefits
6.6

Payroll Management

Criterion HCM
5.0
Zenefits
5.6
Pay calculation
Criterion HCM
5.0
Zenefits
5.9
Off-cycle/On-Demand payment
Criterion HCM
5.0
Zenefits
5.1
Benefit plan administration
Criterion HCM
5.0
Zenefits
5.6
Direct deposit files
Criterion HCM
5.0
Zenefits
7.0
Salary revision and increment management
Criterion HCM
5.0
Zenefits
5.9
Support for external payroll vendors
Criterion HCM
Zenefits
5.1
Reimbursement management
Criterion HCM
Zenefits
4.9

Leave and Attendance Management

Criterion HCM
4.0
Zenefits
6.3
Approval workflow
Criterion HCM
4.0
Zenefits
7.0
Balance details
Criterion HCM
4.0
Zenefits
6.6
Annual carry-forward and encashment
Criterion HCM
Zenefits
5.4

Employee Self Service

Criterion HCM
4.0
Zenefits
7.5
View and generate pay and benefit information
Criterion HCM
4.0
Zenefits
8.0
Update personal information
Criterion HCM
4.0
Zenefits
8.1
View company policy documentation
Criterion HCM
Zenefits
7.5
Employee recognition
Criterion HCM
Zenefits
6.5
View job history
Criterion HCM
Zenefits
7.5

Onboarding

Criterion HCM
1.0
Zenefits
6.7
New hire portal
Criterion HCM
1.0
Zenefits
7.3
Manager tracking tools
Criterion HCM
Zenefits
6.0

Asset Management

Criterion HCM
Zenefits
7.4
Tracking of all physical assets
Criterion HCM
Zenefits
7.4

HR Reporting

Criterion HCM
Zenefits
6.7
Report builder
Criterion HCM
Zenefits
6.7
Pre-built reports
Criterion HCM
Zenefits
6.8
Ability to combine HR data with external data
Criterion HCM
Zenefits
6.6

Performance and Goals

Criterion HCM
Zenefits
6.5
Corporate goal setting
Criterion HCM
Zenefits
6.5
Individual goal setting
Criterion HCM
Zenefits
6.5
Line-of sight-visibility
Criterion HCM
Zenefits
6.4
Performance tracking
Criterion HCM
Zenefits
6.5

Performance Management

Criterion HCM
Zenefits
6.2
Performance plans
Criterion HCM
Zenefits
5.8
Performance improvement plans
Criterion HCM
Zenefits
5.8
Review status tracking
Criterion HCM
Zenefits
7.2
Review reminders
Criterion HCM
Zenefits
6.1
Multiple review frequency
Criterion HCM
Zenefits
5.9

Succession Planning

Criterion HCM
Zenefits
7.8
Create succession plans/pools
Criterion HCM
Zenefits
7.8
Candidate ranking
Criterion HCM
Zenefits
7.7
Candidate search
Criterion HCM
Zenefits
7.6
Candidate development
Criterion HCM
Zenefits
8.1

Recruiting / ATS

Criterion HCM
Zenefits
7.6
Job Requisition Management
Criterion HCM
Zenefits
7.7
Company Website Posting
Criterion HCM
Zenefits
7.4
Publish to Social Media
Criterion HCM
Zenefits
7.4
Job Search Site Posting
Criterion HCM
Zenefits
7.6
Duplicate Candidate Prevention
Criterion HCM
Zenefits
7.6
Applicant Tracking
Criterion HCM
Zenefits
7.5
Notifications and Alerts
Criterion HCM
Zenefits
8.1

Pros

Criterion HCM

  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Anonymous | TrustRadius Reviewer

Zenefits

  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
Christian Slack | TrustRadius Reviewer

Cons

Criterion HCM

  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
Anonymous | TrustRadius Reviewer

Zenefits

  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
We are changing to another payroll/HR vendor.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 8.2
Based on 11 answers
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Anonymous | TrustRadius Reviewer

Usability

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
too many instances of errors, unable to access program/time sheets
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 8.9
Based on 32 answers
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Criterion HCM

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 9.1
Based on 4 answers
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
Anonymous | TrustRadius Reviewer

Performance

Criterion HCM

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.2
Based on 4 answers
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
Anonymous | TrustRadius Reviewer

Support Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 7.5
Based on 49 answers
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
Erin Leonard | TrustRadius Reviewer

In-Person Training

Criterion HCM

No answers on this topic

Zenefits

Can't really say just because I would not know.
Lily Limas | TrustRadius Reviewer

Online Training

Criterion HCM

No answers on this topic

Zenefits

It went through successfully.
Lily Limas | TrustRadius Reviewer

Implementation Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Had to continually repeat our information. Kept getting us confused with another client.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 9.1
Based on 4 answers
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
Anonymous | TrustRadius Reviewer

Alternatives Considered

Criterion HCM

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
Anonymous | TrustRadius Reviewer

Scalability

Criterion HCM

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.9
Based on 4 answers
It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
Anonymous | TrustRadius Reviewer

Return on Investment

Criterion HCM

  • does not impact our ROI
Anonymous | TrustRadius Reviewer

Zenefits

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Brittany Martin, PHRca | TrustRadius Reviewer

Screenshots

Criterion HCM

Pricing Details

Criterion HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Criterion HCM Editions & Modules

Additional Pricing Details

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$8

Zenefits Editions & Modules

Edition
Essentials$81
Growth$141
Zen$211
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Criterion HCM
1.0
Zenefits
5.4

Likelihood to Renew

Criterion HCM
1.0
Zenefits
8.2

Usability

Criterion HCM
1.0
Zenefits
8.9

Reliability and Availability

Criterion HCM
Zenefits
9.1

Performance

Criterion HCM
Zenefits
8.2

Support Rating

Criterion HCM
1.0
Zenefits
7.5

Implementation Rating

Criterion HCM
1.0
Zenefits
9.1

Scalability

Criterion HCM
Zenefits
8.9

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