Criterion HCM vs. Zenefits

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Criterion HCM
Score 1.0 out of 10
N/A
N/AN/A
Zenefits
Score 6.1 out of 10
N/A
Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
$8
per employee/per month
Pricing
Criterion HCMZenefits
Editions & Modules
No answers on this topic
Essentials
$8
per employee/per month
Growth
$14
per employee/per month
Zen
$21
per employee/per month
Offerings
Pricing Offerings
Criterion HCMZenefits
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Criterion HCMZenefits
Top Pros
Top Cons
Features
Criterion HCMZenefits
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Criterion HCM
5.3
1 Ratings
Zenefits
5.1
132 Ratings
Employee demographic data5.01 Ratings5.2108 Ratings
Employment history5.01 Ratings4.8103 Ratings
Workflow for transfers, promotions, pay raises, etc.6.01 Ratings6.4107 Ratings
Job profiles and administration00 Ratings5.1102 Ratings
Organizational charting00 Ratings4.6117 Ratings
Organization and location management00 Ratings4.0119 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings5.5104 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Criterion HCM
5.0
1 Ratings
Zenefits
5.0
117 Ratings
Pay calculation5.01 Ratings5.299 Ratings
Off-cycle/On-Demand payment5.01 Ratings4.963 Ratings
Benefit plan administration5.01 Ratings5.5104 Ratings
Direct deposit files5.01 Ratings5.2101 Ratings
Salary revision and increment management5.01 Ratings4.593 Ratings
Support for external payroll vendors00 Ratings4.650 Ratings
Reimbursement management00 Ratings4.965 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Criterion HCM
4.0
1 Ratings
Zenefits
5.2
115 Ratings
Approval workflow4.01 Ratings5.3113 Ratings
Balance details4.01 Ratings5.4111 Ratings
Annual carry-forward and encashment00 Ratings5.092 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Criterion HCM
4.0
1 Ratings
Zenefits
4.6
131 Ratings
View and generate pay and benefit information4.01 Ratings4.8125 Ratings
Update personal information4.01 Ratings5.6131 Ratings
View company policy documentation00 Ratings4.2118 Ratings
Employee recognition00 Ratings3.763 Ratings
View job history00 Ratings4.9101 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Criterion HCM
1.0
1 Ratings
Zenefits
6.1
111 Ratings
New hire portal1.01 Ratings6.5110 Ratings
Manager tracking tools00 Ratings5.790 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Criterion HCM
-
Ratings
Zenefits
1.2
22 Ratings
Tracking of all physical assets00 Ratings1.222 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Criterion HCM
-
Ratings
Zenefits
3.7
104 Ratings
Report builder00 Ratings3.9100 Ratings
Pre-built reports00 Ratings3.8102 Ratings
Ability to combine HR data with external data00 Ratings3.464 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Criterion HCM
-
Ratings
Zenefits
7.9
41 Ratings
Corporate goal setting00 Ratings7.937 Ratings
Individual goal setting00 Ratings7.940 Ratings
Line-of sight-visibility00 Ratings7.935 Ratings
Performance tracking00 Ratings7.937 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Criterion HCM
-
Ratings
Zenefits
4.2
57 Ratings
Performance plans00 Ratings3.254 Ratings
Performance improvement plans00 Ratings3.251 Ratings
Review status tracking00 Ratings5.752 Ratings
Review reminders00 Ratings4.352 Ratings
Multiple review frequency00 Ratings4.348 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Criterion HCM
-
Ratings
Zenefits
8.0
23 Ratings
Create succession plans/pools00 Ratings7.920 Ratings
Candidate ranking00 Ratings7.821 Ratings
Candidate search00 Ratings7.923 Ratings
Candidate development00 Ratings8.222 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Criterion HCM
-
Ratings
Zenefits
7.8
25 Ratings
Job Requisition Management00 Ratings7.520 Ratings
Company Website Posting00 Ratings7.615 Ratings
Publish to Social Media00 Ratings7.714 Ratings
Job Search Site Posting00 Ratings8.016 Ratings
Duplicate Candidate Prevention00 Ratings7.818 Ratings
Applicant Tracking00 Ratings7.717 Ratings
Notifications and Alerts00 Ratings8.222 Ratings
User Ratings
Criterion HCMZenefits
Likelihood to Recommend
1.0
(1 ratings)
3.6
(141 ratings)
Likelihood to Renew
1.0
(1 ratings)
8.2
(11 ratings)
Usability
1.0
(1 ratings)
8.9
(32 ratings)
Availability
-
(0 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
8.3
(4 ratings)
Support Rating
1.0
(1 ratings)
8.6
(52 ratings)
Implementation Rating
1.0
(1 ratings)
9.1
(4 ratings)
Configurability
-
(0 ratings)
8.7
(4 ratings)
Ease of integration
-
(0 ratings)
9.1
(3 ratings)
Product Scalability
-
(0 ratings)
8.9
(4 ratings)
Vendor post-sale
-
(0 ratings)
8.9
(4 ratings)
Vendor pre-sale
-
(0 ratings)
8.9
(4 ratings)
User Testimonials
Criterion HCMZenefits
Likelihood to Recommend
Criterion
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
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TriNet
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
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Pros
Criterion
  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Read full review
TriNet
  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
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Cons
Criterion
  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
Read full review
TriNet
  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
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Likelihood to Renew
Criterion
We are changing to another payroll/HR vendor.
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TriNet
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
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Usability
Criterion
too many instances of errors, unable to access program/time sheets
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TriNet
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
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Reliability and Availability
Criterion
No answers on this topic
TriNet
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
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Performance
Criterion
No answers on this topic
TriNet
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
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Support Rating
Criterion
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
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TriNet
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
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In-Person Training
Criterion
No answers on this topic
TriNet
Can't really say just because I would not know.
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Online Training
Criterion
No answers on this topic
TriNet
It went through successfully.
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Implementation Rating
Criterion
Had to continually repeat our information. Kept getting us confused with another client.
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TriNet
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
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Alternatives Considered
Criterion
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
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TriNet
Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
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Scalability
Criterion
No answers on this topic
TriNet
It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
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Return on Investment
Criterion
  • does not impact our ROI
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TriNet
  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
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