What users are saying about
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27 Ratings
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Top Rated
145 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100

DemandTools

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Top Rated
145 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

DemandTools

DemandTools is well suited for almost any data task that would be preformed regularly. A very powerful combination is to pair these demand tools scenarios with job builder and automate away some tasks that may be manual today. DemandTools is great for making quick work of data uploads and edits.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
DemandTools
Customer data management / contact management
CRM Creatio
9.9
DemandTools
Workflow management
CRM Creatio
9.9
DemandTools
Territory management
CRM Creatio
9.0
DemandTools
Opportunity management
CRM Creatio
9.9
DemandTools
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
DemandTools
Contract management
CRM Creatio
9.5
DemandTools
Quote & order management
CRM Creatio
10.0
DemandTools
Interaction tracking
CRM Creatio
9.4
DemandTools
Channel / partner relationship management
CRM Creatio
9.6
DemandTools

Customer Service & Support

CRM Creatio
9.1
DemandTools
Case management
CRM Creatio
9.7
DemandTools
Call center management
CRM Creatio
8.5
DemandTools
Help desk management
CRM Creatio
9.1
DemandTools

Marketing Automation

CRM Creatio
9.9
DemandTools
Lead management
CRM Creatio
9.9
DemandTools
Email marketing
CRM Creatio
9.8
DemandTools

CRM Project Management

CRM Creatio
9.3
DemandTools
Task management
CRM Creatio
9.8
DemandTools
Billing and invoicing management
CRM Creatio
8.2
DemandTools
Reporting
CRM Creatio
9.8
DemandTools

CRM Reporting & Analytics

CRM Creatio
9.7
DemandTools
Forecasting
CRM Creatio
9.6
DemandTools
Pipeline visualization
CRM Creatio
9.6
DemandTools
Customizable reports
CRM Creatio
9.8
DemandTools

Customization

CRM Creatio
9.9
DemandTools
Custom fields
CRM Creatio
9.9
DemandTools
Custom objects
CRM Creatio
9.9
DemandTools
Scripting environment
CRM Creatio
10.0
DemandTools
API for custom integration
CRM Creatio
9.9
DemandTools

Security

CRM Creatio
9.2
DemandTools
Single sign-on capability
CRM Creatio
9.3
DemandTools
Role-based user permissions
CRM Creatio
9.2
DemandTools

Social CRM

CRM Creatio
9.6
DemandTools
Social data
CRM Creatio
9.4
DemandTools
Social engagement
CRM Creatio
9.9
DemandTools

Integrations with 3rd-party Software

CRM Creatio
8.4
DemandTools
Marketing automation
CRM Creatio
8.4
DemandTools

Platform

CRM Creatio
9.2
DemandTools
Mobile access
CRM Creatio
9.2
DemandTools

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

DemandTools

  • PowerGrid can review and make the updates simultaneously.
  • Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
  • BulkBackup [is] just one click, majority data got updated.
  • Scenarios save a lot of time for similar working load.
min liu | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

DemandTools

  • Invoicing and renewals have been very painful. With the constant sales team iteration it becomes very difficult to get in touch with someone.
  • Help documentation is not very easily accessible.
  • Sometimes the filters that can be used for filtering data (especially date/time filters) are not very user friendly and flexible.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 9.6
Based on 16 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

DemandTools

DemandTools 7.5
Based on 6 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Reliability and Availability

CRM Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 9.3
Based on 3 answers
There has not been a time since I started 9 months ago that I've encountered any kind of downtime.
Mike Malone | TrustRadius Reviewer

Performance

CRM Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 7.0
Based on 5 answers
DemandTools is a bit clunky and slow at times
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

Online Training

CRM Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 3.5
Based on 14 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

DemandTools

I have used DataLoader. It is a simple tool for inserts, upserts and deletions of records in a single object. It's great if you have a spreadsheet of ID's that need a field change. It is extremely limited, and has none of the additional features of functionality of DemandTools. You cannot de-duplicate, you cannot cross reference objects, you cannot batch jobs, and you cannot schedule data cleaning activities. It is VERY limited, but it is free for 10,000 rows of data a month. Salesforce has a couple of mass edit and delete features, but it is extremely limited to records in a single object.
Anonymous | TrustRadius Reviewer

Scalability

CRM Creatio

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 7.5
Based on 2 answers
It's done everything we've needed it to do.
Mike Malone | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

DemandTools

  • I'm not sure I can answer this. I am a one man crew. They never considered hiring anyone to help me, but I do know its significantly reduced my workload. I used to spend a 12 hours de-duping our audit logs. it was an all day job. I can now do it in 5 minutes. Similarly, I used to spend 12 hours, analyzing our duplicates beans and I now do it in 5 minutes.
Sarah Oden Fite | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

DemandTools Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
DemandTools
8.9

Likelihood to Renew

CRM Creatio
DemandTools
9.6

Usability

CRM Creatio
6.8
DemandTools
7.5

Reliability and Availability

CRM Creatio
DemandTools
9.3

Performance

CRM Creatio
DemandTools
7.0

Support Rating

CRM Creatio
7.7
DemandTools
9.0

Online Training

CRM Creatio
DemandTools
8.5

Implementation Rating

CRM Creatio
DemandTools
3.5

Scalability

CRM Creatio
DemandTools
7.5

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