What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
27 Ratings
4 Ratings

CRM Creatio

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

FloristWare

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Joan Coleman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
FloristWare
Customer data management / contact management
CRM Creatio
9.9
FloristWare
Workflow management
CRM Creatio
9.9
FloristWare
Territory management
CRM Creatio
9.0
FloristWare
Opportunity management
CRM Creatio
9.9
FloristWare
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
FloristWare
Contract management
CRM Creatio
9.5
FloristWare
Quote & order management
CRM Creatio
10.0
FloristWare
Interaction tracking
CRM Creatio
9.4
FloristWare
Channel / partner relationship management
CRM Creatio
9.6
FloristWare

Customer Service & Support

CRM Creatio
9.1
FloristWare
Case management
CRM Creatio
9.7
FloristWare
Call center management
CRM Creatio
8.5
FloristWare
Help desk management
CRM Creatio
9.1
FloristWare

Marketing Automation

CRM Creatio
9.8
FloristWare
Lead management
CRM Creatio
9.9
FloristWare
Email marketing
CRM Creatio
9.8
FloristWare

CRM Project Management

CRM Creatio
9.2
FloristWare
Task management
CRM Creatio
9.8
FloristWare
Billing and invoicing management
CRM Creatio
8.2
FloristWare
Reporting
CRM Creatio
9.8
FloristWare

CRM Reporting & Analytics

CRM Creatio
9.7
FloristWare
Forecasting
CRM Creatio
9.6
FloristWare
Pipeline visualization
CRM Creatio
9.6
FloristWare
Customizable reports
CRM Creatio
9.8
FloristWare

Customization

CRM Creatio
9.9
FloristWare
Custom fields
CRM Creatio
9.9
FloristWare
Custom objects
CRM Creatio
9.9
FloristWare
Scripting environment
CRM Creatio
10.0
FloristWare
API for custom integration
CRM Creatio
9.9
FloristWare

Security

CRM Creatio
9.2
FloristWare
Single sign-on capability
CRM Creatio
9.2
FloristWare
Role-based user permissions
CRM Creatio
9.2
FloristWare

Social CRM

CRM Creatio
9.6
FloristWare
Social data
CRM Creatio
9.4
FloristWare
Social engagement
CRM Creatio
9.9
FloristWare

Integrations with 3rd-party Software

CRM Creatio
8.4
FloristWare
Marketing automation
CRM Creatio
8.4
FloristWare

Platform

CRM Creatio
9.1
FloristWare
Mobile access
CRM Creatio
9.1
FloristWare

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

FloristWare

  • The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
  • The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
  • The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.
Annette Hentz | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

FloristWare

  • I would like to see the ability to save work and continue later (as in pause order entering).
  • I would like to see in the future a more advanced routing module.
Amra Kolasinac | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

FloristWare

FloristWare 9.1
Based on 1 answer
I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Joan Coleman | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

FloristWare

FloristWare 9.1
Based on 1 answer
Support is outstanding, Mark wouldn't allow anything less!
Joan Coleman | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

FloristWare

I have never felt the need to seek out an alternative to Floristware.
Annette Hentz | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

FloristWare

  • Has kept us on top of account billing, so positive
Wendy Heier Heier Designs Florist | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

FloristWare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FloristWare Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
FloristWare
9.0

Usability

CRM Creatio
6.8
FloristWare
9.1

Support Rating

CRM Creatio
7.7
FloristWare
9.1

Add comparison