What users are saying about
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27 Ratings
18 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
18 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
FollowUp CRM
9.1
Customer data management / contact management
CRM Creatio
9.9
FollowUp CRM
10.0
Workflow management
CRM Creatio
9.9
FollowUp CRM
10.0
Territory management
CRM Creatio
9.0
FollowUp CRM
6.1
Opportunity management
CRM Creatio
9.9
FollowUp CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
FollowUp CRM
10.0
Contract management
CRM Creatio
9.5
FollowUp CRM
10.0
Quote & order management
CRM Creatio
10.0
FollowUp CRM
8.9
Interaction tracking
CRM Creatio
9.4
FollowUp CRM
10.0
Channel / partner relationship management
CRM Creatio
9.6
FollowUp CRM
7.2

Customer Service & Support

CRM Creatio
9.1
FollowUp CRM
10.0
Case management
CRM Creatio
9.7
FollowUp CRM
10.0
Call center management
CRM Creatio
8.5
FollowUp CRM
10.0
Help desk management
CRM Creatio
9.1
FollowUp CRM
10.0

Marketing Automation

CRM Creatio
9.9
FollowUp CRM
10.0
Lead management
CRM Creatio
9.9
FollowUp CRM
10.0
Email marketing
CRM Creatio
9.8
FollowUp CRM
10.0

CRM Project Management

CRM Creatio
9.3
FollowUp CRM
9.5
Task management
CRM Creatio
9.8
FollowUp CRM
10.0
Billing and invoicing management
CRM Creatio
8.2
FollowUp CRM
8.4
Reporting
CRM Creatio
9.8
FollowUp CRM
10.0

CRM Reporting & Analytics

CRM Creatio
9.7
FollowUp CRM
9.7
Forecasting
CRM Creatio
9.6
FollowUp CRM
9.0
Pipeline visualization
CRM Creatio
9.6
FollowUp CRM
10.0
Customizable reports
CRM Creatio
9.8
FollowUp CRM
10.0

Customization

CRM Creatio
9.9
FollowUp CRM
9.8
Custom fields
CRM Creatio
9.9
FollowUp CRM
10.0
Custom objects
CRM Creatio
9.9
FollowUp CRM
9.0
Scripting environment
CRM Creatio
10.0
FollowUp CRM
10.0
API for custom integration
CRM Creatio
9.9
FollowUp CRM
10.0

Security

CRM Creatio
9.2
FollowUp CRM
10.0
Single sign-on capability
CRM Creatio
9.3
FollowUp CRM
10.0
Role-based user permissions
CRM Creatio
9.2
FollowUp CRM
10.0

Social CRM

CRM Creatio
9.6
FollowUp CRM
10.0
Social data
CRM Creatio
9.4
FollowUp CRM
10.0
Social engagement
CRM Creatio
9.9
FollowUp CRM
10.0

Integrations with 3rd-party Software

CRM Creatio
8.4
FollowUp CRM
7.7
Marketing automation
CRM Creatio
8.4
FollowUp CRM
10.0
Compensation management
CRM Creatio
FollowUp CRM
5.5

Platform

CRM Creatio
9.2
FollowUp CRM
10.0
Mobile access
CRM Creatio
9.2
FollowUp CRM
10.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FollowUp CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
FollowUp CRM
10.0

Usability

CRM Creatio
6.8
FollowUp CRM

Support Rating

CRM Creatio
7.7
FollowUp CRM

Add comparison