What users are saying about
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27 Ratings
4 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Hiver
Customer data management / contact management
CRM Creatio
9.9
Hiver
Workflow management
CRM Creatio
9.9
Hiver
Territory management
CRM Creatio
9.0
Hiver
Opportunity management
CRM Creatio
9.9
Hiver
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Hiver
Contract management
CRM Creatio
9.5
Hiver
Quote & order management
CRM Creatio
10.0
Hiver
Interaction tracking
CRM Creatio
9.4
Hiver
Channel / partner relationship management
CRM Creatio
9.6
Hiver

Customer Service & Support

CRM Creatio
9.1
Hiver
Case management
CRM Creatio
9.7
Hiver
Call center management
CRM Creatio
8.5
Hiver
Help desk management
CRM Creatio
9.1
Hiver

Marketing Automation

CRM Creatio
9.9
Hiver
Lead management
CRM Creatio
9.9
Hiver
Email marketing
CRM Creatio
9.8
Hiver

CRM Project Management

CRM Creatio
9.3
Hiver
Task management
CRM Creatio
9.8
Hiver
Billing and invoicing management
CRM Creatio
8.2
Hiver
Reporting
CRM Creatio
9.8
Hiver

CRM Reporting & Analytics

CRM Creatio
9.7
Hiver
Forecasting
CRM Creatio
9.6
Hiver
Pipeline visualization
CRM Creatio
9.6
Hiver
Customizable reports
CRM Creatio
9.8
Hiver

Customization

CRM Creatio
9.9
Hiver
Custom fields
CRM Creatio
9.9
Hiver
Custom objects
CRM Creatio
9.9
Hiver
Scripting environment
CRM Creatio
10.0
Hiver
API for custom integration
CRM Creatio
9.9
Hiver

Security

CRM Creatio
9.2
Hiver
Single sign-on capability
CRM Creatio
9.3
Hiver
Role-based user permissions
CRM Creatio
9.2
Hiver

Social CRM

CRM Creatio
9.6
Hiver
Social data
CRM Creatio
9.4
Hiver
Social engagement
CRM Creatio
9.9
Hiver

Integrations with 3rd-party Software

CRM Creatio
8.4
Hiver
Marketing automation
CRM Creatio
8.4
Hiver

Platform

CRM Creatio
9.2
Hiver
Mobile access
CRM Creatio
9.2
Hiver

Incident and problem management

CRM Creatio
Hiver
8.9
Organize and prioritize service tickets
CRM Creatio
Hiver
8.5
Ticket creation and submission
CRM Creatio
Hiver
9.1
Ticket response
CRM Creatio
Hiver
9.1

Multi-Channel Help

CRM Creatio
Hiver
9.1
Email support
CRM Creatio
Hiver
9.1

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Hiver
10.0

Usability

CRM Creatio
6.8
Hiver

Support Rating

CRM Creatio
7.7
Hiver

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