What users are saying about
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27 Ratings
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Top Rated
944 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100

HubSpot CRM

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Top Rated
944 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

HubSpot CRM

I am new to using Hubspot. I have found it very well suited for Sales teams, as we grow and I add onto my team. I may have questions and comments about lacking features. I have had some issues running reports. The reporting tool is not super intuitive and takes time to figure out how to get the data you are looking to see.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
HubSpot CRM
7.9
Customer data management / contact management
CRM Creatio
9.9
HubSpot CRM
8.8
Workflow management
CRM Creatio
9.9
HubSpot CRM
7.8
Territory management
CRM Creatio
9.0
HubSpot CRM
7.0
Opportunity management
CRM Creatio
9.9
HubSpot CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.5
HubSpot CRM
8.5
Contract management
CRM Creatio
9.5
HubSpot CRM
7.7
Quote & order management
CRM Creatio
10.0
HubSpot CRM
7.8
Interaction tracking
CRM Creatio
9.4
HubSpot CRM
8.1
Channel / partner relationship management
CRM Creatio
9.6
HubSpot CRM
7.4

Customer Service & Support

CRM Creatio
9.1
HubSpot CRM
7.5
Case management
CRM Creatio
9.7
HubSpot CRM
7.6
Call center management
CRM Creatio
8.5
HubSpot CRM
7.3
Help desk management
CRM Creatio
9.1
HubSpot CRM
7.6

Marketing Automation

CRM Creatio
9.8
HubSpot CRM
8.6
Lead management
CRM Creatio
9.9
HubSpot CRM
8.5
Email marketing
CRM Creatio
9.8
HubSpot CRM
8.7

CRM Project Management

CRM Creatio
9.2
HubSpot CRM
7.5
Task management
CRM Creatio
9.8
HubSpot CRM
8.2
Billing and invoicing management
CRM Creatio
8.2
HubSpot CRM
6.4
Reporting
CRM Creatio
9.8
HubSpot CRM
7.8

CRM Reporting & Analytics

CRM Creatio
9.7
HubSpot CRM
7.6
Forecasting
CRM Creatio
9.6
HubSpot CRM
7.8
Pipeline visualization
CRM Creatio
9.6
HubSpot CRM
7.8
Customizable reports
CRM Creatio
9.8
HubSpot CRM
7.2

Customization

CRM Creatio
9.9
HubSpot CRM
7.6
Custom fields
CRM Creatio
9.9
HubSpot CRM
8.0
Custom objects
CRM Creatio
9.9
HubSpot CRM
7.3
Scripting environment
CRM Creatio
10.0
HubSpot CRM
7.2
API for custom integration
CRM Creatio
9.9
HubSpot CRM
7.7

Security

CRM Creatio
9.2
HubSpot CRM
8.4
Single sign-on capability
CRM Creatio
9.2
HubSpot CRM
8.3
Role-based user permissions
CRM Creatio
9.2
HubSpot CRM
8.4

Social CRM

CRM Creatio
9.6
HubSpot CRM
7.9
Social data
CRM Creatio
9.4
HubSpot CRM
7.9
Social engagement
CRM Creatio
9.9
HubSpot CRM
8.0

Integrations with 3rd-party Software

CRM Creatio
8.4
HubSpot CRM
8.4
Marketing automation
CRM Creatio
8.4
HubSpot CRM
8.4
Compensation management
CRM Creatio
HubSpot CRM
8.4

Platform

CRM Creatio
9.1
HubSpot CRM
7.1
Mobile access
CRM Creatio
9.1
HubSpot CRM
7.1

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

HubSpot CRM

  • Documentation - nothing is missed as it is easy to log emails, phone calls, etc. as well as add notes.
  • Email tracking - being able to see if a client has opened an email we sent is a great tool to know how to keep reaching out.
  • Integration - Gmail integration to send emails directly through HubSpot is great, and calling through HubSpot is a huge time-saver rather than entering in a full number.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

HubSpot CRM

  • Email verification needs work - many times "soft bounces" are not correct and other times false emails are not properly flagged. This hurts the process [of] gathering new prospects and leads
  • Mobile App is severely limited on features, making it tough to manage tasks on the go
  • Social Media Integrations are, at times, clunky to push and report properly
Stephen Ierardi | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.4
Based on 106 answers
I haven't used another CRM besides HubSpot, however it's user-friendly nature leads me to believe it would be just as if not easier to use than other similar CRM softwares. Though, it is likely this is partly due to Hubspot's more simplistic nature (compared to something like Salesforce that is built for Enterprise and thus more complex).
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

HubSpot CRM

HubSpot has more features to offer that do help immensely with business strategies and more specifically, the sales section has a plethora of features that can be used to establish an effective and efficient work environment. The ability to go back through all interactions made with any client is such a significant feature that it can not be understated how important it is to have such a feature if new employees come along and pick up the Slack (no pun intended).
Mohamad Alsharif | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

HubSpot CRM

  • It's too early to say what the financial gains have been, we are currently measuring the outgoing against any sales increase, however, we are certainly seeing a smoother process and better recording.
  • I think we are more able to determine which contacts may lead to conversion at an earlier stage.
  • Much greater ability to remove dead opportunities and make our marketing more focussed on quality leads.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
HubSpot CRM
8.6

Likelihood to Renew

CRM Creatio
HubSpot CRM
9.1

Usability

CRM Creatio
6.8
HubSpot CRM
8.4

Support Rating

CRM Creatio
7.7
HubSpot CRM
8.3

Implementation Rating

CRM Creatio
HubSpot CRM
9.1

Add comparison