What users are saying about
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27 Ratings
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Top Rated
1730 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100

HubSpot Marketing Hub

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Top Rated
1730 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

HubSpot Marketing Hub

I've worked with HubSpot [Marketing Hub] for six months and having all of the tools I need to write and edit website pages and blogs, post social media and send out emails is pretty awesome. There's still a lot of marketing and sales tools I don't know how or haven't had to use yet. I'm confident when I do need additional resources, HubSpot will probably have them. I'll learn to use them intuitively or easily find some training.
Joelyn Brickner | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
HubSpot Marketing Hub
Customer data management / contact management
CRM Creatio
9.9
HubSpot Marketing Hub
Workflow management
CRM Creatio
9.9
HubSpot Marketing Hub
Territory management
CRM Creatio
9.0
HubSpot Marketing Hub
Opportunity management
CRM Creatio
9.9
HubSpot Marketing Hub
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
HubSpot Marketing Hub
Contract management
CRM Creatio
9.5
HubSpot Marketing Hub
Quote & order management
CRM Creatio
10.0
HubSpot Marketing Hub
Interaction tracking
CRM Creatio
9.4
HubSpot Marketing Hub
Channel / partner relationship management
CRM Creatio
9.6
HubSpot Marketing Hub

Customer Service & Support

CRM Creatio
9.1
HubSpot Marketing Hub
Case management
CRM Creatio
9.7
HubSpot Marketing Hub
Call center management
CRM Creatio
8.5
HubSpot Marketing Hub
Help desk management
CRM Creatio
9.1
HubSpot Marketing Hub

Marketing Automation

CRM Creatio
9.8
HubSpot Marketing Hub
Lead management
CRM Creatio
9.9
HubSpot Marketing Hub
Email marketing
CRM Creatio
9.8
HubSpot Marketing Hub

CRM Project Management

CRM Creatio
9.2
HubSpot Marketing Hub
Task management
CRM Creatio
9.8
HubSpot Marketing Hub
Billing and invoicing management
CRM Creatio
8.2
HubSpot Marketing Hub
Reporting
CRM Creatio
9.8
HubSpot Marketing Hub

CRM Reporting & Analytics

CRM Creatio
9.7
HubSpot Marketing Hub
Forecasting
CRM Creatio
9.6
HubSpot Marketing Hub
Pipeline visualization
CRM Creatio
9.6
HubSpot Marketing Hub
Customizable reports
CRM Creatio
9.8
HubSpot Marketing Hub

Customization

CRM Creatio
9.9
HubSpot Marketing Hub
Custom fields
CRM Creatio
9.9
HubSpot Marketing Hub
Custom objects
CRM Creatio
9.9
HubSpot Marketing Hub
Scripting environment
CRM Creatio
10.0
HubSpot Marketing Hub
API for custom integration
CRM Creatio
9.9
HubSpot Marketing Hub

Security

CRM Creatio
9.2
HubSpot Marketing Hub
Single sign-on capability
CRM Creatio
9.2
HubSpot Marketing Hub
Role-based user permissions
CRM Creatio
9.2
HubSpot Marketing Hub

Social CRM

CRM Creatio
9.6
HubSpot Marketing Hub
Social data
CRM Creatio
9.4
HubSpot Marketing Hub
Social engagement
CRM Creatio
9.9
HubSpot Marketing Hub

Integrations with 3rd-party Software

CRM Creatio
8.4
HubSpot Marketing Hub
Marketing automation
CRM Creatio
8.4
HubSpot Marketing Hub

Platform

CRM Creatio
9.1
HubSpot Marketing Hub
Mobile access
CRM Creatio
9.1
HubSpot Marketing Hub

Email & Online Marketing

CRM Creatio
HubSpot Marketing Hub
8.5
WYSIWYG email editor
CRM Creatio
HubSpot Marketing Hub
8.3
Dynamic content
CRM Creatio
HubSpot Marketing Hub
8.2
Ability to test dynamic content
CRM Creatio
HubSpot Marketing Hub
8.1
Landing pages
CRM Creatio
HubSpot Marketing Hub
8.8
A/B testing
CRM Creatio
HubSpot Marketing Hub
8.3
Mobile optimization
CRM Creatio
HubSpot Marketing Hub
8.6
Email deliverability reporting
CRM Creatio
HubSpot Marketing Hub
8.8
List management
CRM Creatio
HubSpot Marketing Hub
8.8
Triggered drip sequences
CRM Creatio
HubSpot Marketing Hub
8.9

Lead Management

CRM Creatio
HubSpot Marketing Hub
8.5
Lead nurturing
CRM Creatio
HubSpot Marketing Hub
8.8
Lead scoring and grading
CRM Creatio
HubSpot Marketing Hub
8.3
Data quality management
CRM Creatio
HubSpot Marketing Hub
8.4
Automated sales alerts and tasks
CRM Creatio
HubSpot Marketing Hub
8.5

Campaign Management

CRM Creatio
HubSpot Marketing Hub
8.5
Calendaring
CRM Creatio
HubSpot Marketing Hub
8.3
Event/webinar marketing
CRM Creatio
HubSpot Marketing Hub
8.8

Social Media Marketing

CRM Creatio
HubSpot Marketing Hub
8.6
Social sharing and campaigns
CRM Creatio
HubSpot Marketing Hub
8.6
Social profile integration
CRM Creatio
HubSpot Marketing Hub
8.5

Reporting & Analytics

CRM Creatio
HubSpot Marketing Hub
8.5
Dashboards
CRM Creatio
HubSpot Marketing Hub
8.5
Standard reports
CRM Creatio
HubSpot Marketing Hub
8.6
Custom reports
CRM Creatio
HubSpot Marketing Hub
8.5

Platform & Infrastructure

CRM Creatio
HubSpot Marketing Hub
8.1
API
CRM Creatio
HubSpot Marketing Hub
8.2
Role-based workflow & approvals
CRM Creatio
HubSpot Marketing Hub
8.4
Customizability
CRM Creatio
HubSpot Marketing Hub
8.5
Integration with Salesforce.com
CRM Creatio
HubSpot Marketing Hub
8.5
Integration with Microsoft Dynamics CRM
CRM Creatio
HubSpot Marketing Hub
7.9
Integration with SugarCRM
CRM Creatio
HubSpot Marketing Hub
7.6

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

HubSpot Marketing Hub

  • Social media scheduling. A comprehensive and easy to use social calendar allows you to easily schedule posts and get an over arching view of social activities for the month and beyond.
  • Email marketing. The templates provided allow me to easily create, beautiful professional emails.
  • Landing pages and forms. I can easily track submissions with the forms and the templates provided for a landing page ease a major pain point.
Tory Robinson | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

HubSpot Marketing Hub

  • It is less about HubSpot as a platform and more about the app, but I wish they were able to bring a bit more functionality to the app such as being able to schedule posts. It would make trade shows much easier.
  • I wish the template designs were easier to make changes to because without CSS knowledge they can be complex to adjust. Many other sites have more user-friendly designs and this one is very rigid and sometimes hard to adjust.
  • While I love HubSpot Academy, I wish it listed out your current courses versus having to search for them. It would help remind me which ones I need to finish.
Heather Robinette, MBA | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 10.0
Based on 371 answers
Our business relies on the HubSpot platform to manage our marketing, sales and CRM processes. HubSpot marketing automation helps us define our activities and streamlines them in a cohesive and efficient way. Without HubSpot, we will have to revert to the 'old way' of doing everything with a variety of disparate systems.
Arun C Devan | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

HubSpot Marketing Hub

HubSpot Marketing Hub 8.0
Based on 105 answers
While there are some frustrating things that pop up unexpectedly ("wait... I can't do X?"), I have found HubSpot to be easy to use and extremely helpful to my daily work. The documentation is really good, and when it's not helpful, the support staff have been amazing.
Lauren Camacci | TrustRadius Reviewer

Reliability and Availability

CRM Creatio

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 50 answers
They have had issues with system availability over the course of days. Sometimes the system is unusable, other times updates simply take a long time to show up. It's better now but, from a reliaibility standpoint, HubSpot is not Salesforce.com yet. Still great software though.
Joe Rando | TrustRadius Reviewer

Performance

CRM Creatio

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 8.9
Based on 34 answers
With all the new features in HubSpot, the system can get a tad slow sometimes... That said, most of the time it is lightning fast and I have no problems. Because most of the integrations are API, they silently work in the background. I have not had trouble with lag due to HubSpot integration
Carah Counts | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

HubSpot Marketing Hub

HubSpot Marketing Hub 8.7
Based on 169 answers
During the few times I've needed it, HS support has been accessible, helpful and efficient. Often rolling up their sleeves to make changes for you as opposed to leaving you with a list of instructions to decipher on your own.
David Pye | TrustRadius Reviewer

In-Person Training

CRM Creatio

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 8 answers
I did the 2-day classroom at HubSpot's corporate office in Cambridge. First off, it was amazing to see their corporate office in general. They have such a cool office environment. But it was also great to have the ability to learn in a workshop format with other HubSpot users and meet my Account Manager/ Inbound Marketing Consultant in person.
Carah Counts | TrustRadius Reviewer

Online Training

CRM Creatio

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 9.1
Based on 26 answers
I went through Inbound Marketing University in 2006. Great training and helped my transition from traditional (outbound) marketing to inbound marketing that I've been able to apply to a number of businesses from wastewater and water reuse, to professional services and SaaS. Share information of value to build awareness and trust. Answer customers' questions in a transparent way to generate more qualified leads. Understand the difference between a marketing qualified lead and a sales qualified lead and put together a lead nurturing program. Your sales and marketing efforts will see significant ROI.
Tom Smith | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 7.3
Based on 98 answers
My biggest piece of advice for those who are implementing Hubspot is that you need to devote the time up front and learn how to use the product. Once you learn how to use Hubspot, it will be much more effective as well as much easier to use in the long run
Andrew Driscoll | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

HubSpot Marketing Hub

Salesforce and NetSuite are both great software however I believe HubSpot stacks up against them quite well. HubSpot has all of the same features when it comes to Sales Reporting, Dashboards, Follow up tasks, Note Taking, etc as the others. I would say Salesforce is more integrated, it has a lot of other features that can be used outside of sales. HubSpot can be used outside of sales as well such as marketing and customer service but not like Salesforce. NetSuite is great as well but HubSpot has been easier to navigate, train on, and use.
Meredith Mackay | TrustRadius Reviewer

Scalability

CRM Creatio

No score
No answers yet
No answers on this topic

HubSpot Marketing Hub

HubSpot Marketing Hub 7.3
Based on 7 answers
HubSpot is addressing this more and more. Currently you can assign tasks to designated sales teams, which grow as you grow. They've added free baseline products for those just getting started. These and more contribute to the scalability of HubSpot - so I gave it an 8 and am hoping for more in the future!
Jessica McCann | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

HubSpot Marketing Hub

  • Since implementing HubSpot, we have had a 60% increase in net new opportunity generation.
  • We have logged three record-breaking sales quarters.
  • Our sales team is now using HubSpot Sales Pro to streamline prospecting, close more deals faster, and get more qualified leads into our FlyWheel.
Romy Ribitzky | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

HubSpot Marketing Hub

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HubSpot Marketing Hub Editions & Modules

Edition
Pro$8001
Enterprise$3,2002
Starter$503
Free$04
  1. per month (includes 1,000 contacts)
  2. per month (includes 10,000 contacts)
  3. per month (includes 1,000 contacts)
  4. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
HubSpot Marketing Hub
8.9

Likelihood to Renew

CRM Creatio
HubSpot Marketing Hub
10.0

Usability

CRM Creatio
6.8
HubSpot Marketing Hub
8.0

Reliability and Availability

CRM Creatio
HubSpot Marketing Hub
9.1

Performance

CRM Creatio
HubSpot Marketing Hub
8.9

Support Rating

CRM Creatio
7.7
HubSpot Marketing Hub
8.7

In-Person Training

CRM Creatio
HubSpot Marketing Hub
9.1

Online Training

CRM Creatio
HubSpot Marketing Hub
9.1

Implementation Rating

CRM Creatio
HubSpot Marketing Hub
7.3

Scalability

CRM Creatio
HubSpot Marketing Hub
7.3

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