What users are saying about
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27 Ratings
62 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
62 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

IBM BPM

Have your process first on paperIts important to first document the process before venturing into BPMS. It will save a lot of pain and heartaches. A BPM tool is nomagic bullet, it merely automates your process. Its upto you to put visibility and tracking on top of it. Provide monitoring so thatyou get a chance to improve your process continously.BPM is not an applicationIf you are trying to build an application with BPM, chances are that your are alraedy failing. BPM must be a strategic initiative for anorganization. Yes, you build Dashboards, Reports and other software in BPMS, however you do it at a process level not at an applicationlevel.http://bpmstech.blogspot.com/2011/05/bpm-initiative.htmlKnow the difference between process data and business datahttp://bpmstech.blogspot.com/2011/05/lombardi-best-practices.htmlhttp://bpmstech.blogspot.com/2012/02/bpm-system-architecture.html
Prasanna Selvaraj | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
IBM BPM
Customer data management / contact management
CRM Creatio
9.9
IBM BPM
Workflow management
CRM Creatio
9.9
IBM BPM
Territory management
CRM Creatio
9.0
IBM BPM
Opportunity management
CRM Creatio
9.9
IBM BPM
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
IBM BPM
Contract management
CRM Creatio
9.5
IBM BPM
Quote & order management
CRM Creatio
10.0
IBM BPM
Interaction tracking
CRM Creatio
9.4
IBM BPM
Channel / partner relationship management
CRM Creatio
9.6
IBM BPM

Customer Service & Support

CRM Creatio
9.1
IBM BPM
Case management
CRM Creatio
9.7
IBM BPM
Call center management
CRM Creatio
8.5
IBM BPM
Help desk management
CRM Creatio
9.1
IBM BPM

Marketing Automation

CRM Creatio
9.9
IBM BPM
Lead management
CRM Creatio
9.9
IBM BPM
Email marketing
CRM Creatio
9.8
IBM BPM

CRM Project Management

CRM Creatio
9.3
IBM BPM
Task management
CRM Creatio
9.8
IBM BPM
Billing and invoicing management
CRM Creatio
8.2
IBM BPM
Reporting
CRM Creatio
9.8
IBM BPM

CRM Reporting & Analytics

CRM Creatio
9.7
IBM BPM
Forecasting
CRM Creatio
9.6
IBM BPM
Pipeline visualization
CRM Creatio
9.6
IBM BPM
Customizable reports
CRM Creatio
9.8
IBM BPM

Customization

CRM Creatio
9.9
IBM BPM
Custom fields
CRM Creatio
9.9
IBM BPM
Custom objects
CRM Creatio
9.9
IBM BPM
Scripting environment
CRM Creatio
10.0
IBM BPM
API for custom integration
CRM Creatio
9.9
IBM BPM

Security

CRM Creatio
9.2
IBM BPM
Single sign-on capability
CRM Creatio
9.3
IBM BPM
Role-based user permissions
CRM Creatio
9.2
IBM BPM

Social CRM

CRM Creatio
9.6
IBM BPM
Social data
CRM Creatio
9.4
IBM BPM
Social engagement
CRM Creatio
9.9
IBM BPM

Integrations with 3rd-party Software

CRM Creatio
8.4
IBM BPM
Marketing automation
CRM Creatio
8.4
IBM BPM

Platform

CRM Creatio
9.2
IBM BPM
Mobile access
CRM Creatio
9.2
IBM BPM

Reporting & Analytics

CRM Creatio
IBM BPM
8.5
Dashboards
CRM Creatio
IBM BPM
8.9
Standard reports
CRM Creatio
IBM BPM
7.9
Custom reports
CRM Creatio
IBM BPM
8.9

Process Engine

CRM Creatio
IBM BPM
7.5
Process designer
CRM Creatio
IBM BPM
8.0
Process simulation
CRM Creatio
IBM BPM
8.0
Business rules engine
CRM Creatio
IBM BPM
7.1
SOA support
CRM Creatio
IBM BPM
5.1
Process player
CRM Creatio
IBM BPM
7.0
Support for modeling languages
CRM Creatio
IBM BPM
8.0
Form builder
CRM Creatio
IBM BPM
8.0
Model execution
CRM Creatio
IBM BPM
8.9

Collaboration

CRM Creatio
IBM BPM
5.0
Social collaboration tools
CRM Creatio
IBM BPM
5.0

Content Management Capabilties

CRM Creatio
IBM BPM
8.0
Content management
CRM Creatio
IBM BPM
8.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

IBM BPM

  • System does a great job normalizing business process and automating order processing tasks. Before TeamWorks, the process was much more manual and more expensive staff ($65k to $70K) were required to manage the process. Since implementing TeamWorks, we need much lower-skilled workers to manage order processing.
  • System ensures that we have consistent data across all systems.
  • Rules engine is really the “company playbook” – it is the heart and soul of how the company works. It handles thousands of orders per day
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

IBM BPM

  • The system gets crashed when many instances go into the queue stage. The system even crashes and sometimes restarts automatically when the load on the server increases. We had to develop a separate software for this and maintain the same.
  • We cannot manipulate the data during run time. It is difficult to develop user-interfaces with complex functionality.
  • In order to consume external services that follow HTTP protocol, we need to use IDE for that, and consuming services from IDE takes a lot of time to give a response.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

IBM BPM

IBM BPM 8.0
Based on 4 answers
This particular decision will be made by other people. Overall IBM BPM is the best BPM engine that I have worked with. It is implemented at our company and IT and business are already somewhat familiar with it. Therefore if asked I will recommend renewal as long as the price is reasonable.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

IBM BPM

IBM BPM 8.0
Based on 2 answers
• The system is easy enough to use but, by definition, is a complex tool. However, they have done a good job generally balancing tool complexity / capability with usability. When comparing to MS Biz Talk, for example, Biz Talk has less functionality but is actually harder to use.
• Software is very flexible. For somebody with the right technical background, it’s quite easy to write some Java code to overcome any hurdles or make the product do what is needed
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

IBM BPM

IBM BPM 8.0
Based on 2 answers
Issues can be raised through tickets and it works based on the priority of the issue. The Support Team response is also good and the solution is provided in a short span of time. In a case where the issue is serious, they try to find out the root cause and provide an alternative for it.
Anonymous | TrustRadius Reviewer

In-Person Training

CRM Creatio

No score
No answers yet
No answers on this topic

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Attended on premise sysadmin training for 4 days, 8 hours per day. Although further follow-up training was available, I never felt the need to go back. Training was very hands-on with real modeling (rather than just following a manual). Very effective.
Anonymous | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Very satisfied – not too difficult at all.
• We had a consultant available as part of our contract, but we didn’t really need to use (except for some advice on ActiveDirectory and single sign-on)
Anonymous | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

IBM BPM

Pega Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product. However Pega, falls short on integration centric capabilities and very rigid to customize. On the other hand IBM comes with array of products which suits needs of varying degree. Advanced integration is solved by BPEL Process Server which has support for state based patterns and mediation. Dynamic rules and event management can be solved with WODM, Cloud to on-premise connectivity with Cast Iron, Enterprise gateway and security usecases with DataPower, Social BPM with IBM BPM , WODM, mobify with Worklight.Pega has a little bit of eveything here and there. It solves the dynamic rule management, brings out the flavor of Social BPM and mobility with Antenna ( I guess) and predictive analytics as well in one single suite. There are certain usecases which needs to have a little bit of everything, however this little bits and pieces of functionality when its blows, Pega would have problems to scale. With IBM its a bit nightmare to maintain a variety of technologies, however you can wish to go for one without the other and go for something only when you truly need it.Pega vs IBMIts difficult to pick a winner. In nutshell when you want a full scale BPM with rich integration capabilities go for IBM BPM. On the other hand if you hava mature integration capability already, Pega can yield quick results for you as well. Pega's strength is its methodology. IBM BPM's strength is integration. Actually you can't go wrong with both in terms of implementation. My strong recommendation is to invest time to process analysis and pick a good vendor to support consulting and implementation.
Prasanna Selvaraj | TrustRadius Reviewer

Scalability

CRM Creatio

No score
No answers yet
No answers on this topic

IBM BPM

IBM BPM 10.0
Based on 1 answer
It scales from small team interactions to business processes serving thousands of employees, as well as straight-through-processing needs that go well beyond. Of course, scale is always in the eye of the beholder, but IBM BPM does a good job of giving you all of the hooks, APIs, and data that you need to take on whatever scaling approaches you need to meet the load
Scott Francis | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

IBM BPM

  • It has added value to the upper management to give visibility into what is happening at any time in the enterprise.
  • Boosted employee morale because it gives them all the information to work the case/task in a single location.
  • Identifies bottlenecks and improves the turnover.
Keshava Murthy B S | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

IBM BPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM BPM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
IBM BPM
8.0

Likelihood to Renew

CRM Creatio
IBM BPM
8.0

Usability

CRM Creatio
6.8
IBM BPM
8.0

Support Rating

CRM Creatio
7.7
IBM BPM
8.0

In-Person Training

CRM Creatio
IBM BPM
9.0

Implementation Rating

CRM Creatio
IBM BPM
9.0

Scalability

CRM Creatio
IBM BPM
10.0

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