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27 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
11 Ratings
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Score 8 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

Pros: Financially, cloud computing makes a lot of sense. You can develop new applications faster. Your business would be able to visualize a product or new application, have the infrastructure, and build the new application much faster than they have ever been able to do in the past by using the platform as a service. Cloud computing helps you to concentrate more on your organization and not on operating data centers.
Cons: It is not the central focus of most organizations to operate data centers. Using cloud computing frees IT to focus on developing applications that have business value and not on managing the data center. Some people believe that cloud infrastructure is not secure. Cloud computing may not be the right fit for all workloads.
ilhan demirci | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
IBM Cloud Pak for Business Automation
Customer data management / contact management
CRM Creatio
9.9
IBM Cloud Pak for Business Automation
Workflow management
CRM Creatio
9.9
IBM Cloud Pak for Business Automation
Territory management
CRM Creatio
9.0
IBM Cloud Pak for Business Automation
Opportunity management
CRM Creatio
9.9
IBM Cloud Pak for Business Automation
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
IBM Cloud Pak for Business Automation
Contract management
CRM Creatio
9.5
IBM Cloud Pak for Business Automation
Quote & order management
CRM Creatio
10.0
IBM Cloud Pak for Business Automation
Interaction tracking
CRM Creatio
9.4
IBM Cloud Pak for Business Automation
Channel / partner relationship management
CRM Creatio
9.6
IBM Cloud Pak for Business Automation

Customer Service & Support

CRM Creatio
9.1
IBM Cloud Pak for Business Automation
Case management
CRM Creatio
9.7
IBM Cloud Pak for Business Automation
Call center management
CRM Creatio
8.5
IBM Cloud Pak for Business Automation
Help desk management
CRM Creatio
9.1
IBM Cloud Pak for Business Automation

Marketing Automation

CRM Creatio
9.8
IBM Cloud Pak for Business Automation
Lead management
CRM Creatio
9.9
IBM Cloud Pak for Business Automation
Email marketing
CRM Creatio
9.8
IBM Cloud Pak for Business Automation

CRM Project Management

CRM Creatio
9.2
IBM Cloud Pak for Business Automation
Task management
CRM Creatio
9.8
IBM Cloud Pak for Business Automation
Billing and invoicing management
CRM Creatio
8.2
IBM Cloud Pak for Business Automation
Reporting
CRM Creatio
9.8
IBM Cloud Pak for Business Automation

CRM Reporting & Analytics

CRM Creatio
9.7
IBM Cloud Pak for Business Automation
Forecasting
CRM Creatio
9.6
IBM Cloud Pak for Business Automation
Pipeline visualization
CRM Creatio
9.6
IBM Cloud Pak for Business Automation
Customizable reports
CRM Creatio
9.8
IBM Cloud Pak for Business Automation

Customization

CRM Creatio
9.9
IBM Cloud Pak for Business Automation
Custom fields
CRM Creatio
9.9
IBM Cloud Pak for Business Automation
Custom objects
CRM Creatio
9.9
IBM Cloud Pak for Business Automation
Scripting environment
CRM Creatio
10.0
IBM Cloud Pak for Business Automation
API for custom integration
CRM Creatio
9.9
IBM Cloud Pak for Business Automation

Security

CRM Creatio
9.2
IBM Cloud Pak for Business Automation
Single sign-on capability
CRM Creatio
9.2
IBM Cloud Pak for Business Automation
Role-based user permissions
CRM Creatio
9.2
IBM Cloud Pak for Business Automation

Social CRM

CRM Creatio
9.6
IBM Cloud Pak for Business Automation
Social data
CRM Creatio
9.4
IBM Cloud Pak for Business Automation
Social engagement
CRM Creatio
9.9
IBM Cloud Pak for Business Automation

Integrations with 3rd-party Software

CRM Creatio
8.4
IBM Cloud Pak for Business Automation
Marketing automation
CRM Creatio
8.4
IBM Cloud Pak for Business Automation

Platform

CRM Creatio
9.1
IBM Cloud Pak for Business Automation
Mobile access
CRM Creatio
9.1
IBM Cloud Pak for Business Automation

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • Custom containers.
  • Great CNCF cloud choice.
  • Share enterprise content.
  • End to end workflow design.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • Lack of integration with android devices.
  • Don't have better documentation.
  • Lack of proper training.
Roy Ruk | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

Because IBM supports BPMN, BPEL, and Case Manager
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • Data analysis optimization.
  • Project delivery enhanced.
  • Information safety.
Anonymous | TrustRadius Reviewer

Screenshots

IBM Cloud Pak for Business Automation

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

IBM Cloud Pak for Business Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

IBM Cloud Pak for Business Automation Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
IBM Cloud Pak for Business Automation
8.2

Usability

CRM Creatio
6.8
IBM Cloud Pak for Business Automation

Support Rating

CRM Creatio
7.7
IBM Cloud Pak for Business Automation

Add comparison