What users are saying about
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27 Ratings
4 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
4 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

IBM CPQ

We went from quoting time from hours to minutes or from days to hours after everyone learned its processes, but it's not really worth the time and money invested into it if you can't see those results
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
IBM CPQ
Customer data management / contact management
CRM Creatio
9.9
IBM CPQ
Workflow management
CRM Creatio
9.9
IBM CPQ
Territory management
CRM Creatio
9.0
IBM CPQ
Opportunity management
CRM Creatio
9.9
IBM CPQ
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
IBM CPQ
Contract management
CRM Creatio
9.5
IBM CPQ
Quote & order management
CRM Creatio
10.0
IBM CPQ
Interaction tracking
CRM Creatio
9.4
IBM CPQ
Channel / partner relationship management
CRM Creatio
9.6
IBM CPQ

Customer Service & Support

CRM Creatio
9.1
IBM CPQ
Case management
CRM Creatio
9.7
IBM CPQ
Call center management
CRM Creatio
8.5
IBM CPQ
Help desk management
CRM Creatio
9.1
IBM CPQ

Marketing Automation

CRM Creatio
9.9
IBM CPQ
Lead management
CRM Creatio
9.9
IBM CPQ
Email marketing
CRM Creatio
9.8
IBM CPQ

CRM Project Management

CRM Creatio
9.3
IBM CPQ
Task management
CRM Creatio
9.8
IBM CPQ
Billing and invoicing management
CRM Creatio
8.2
IBM CPQ
Reporting
CRM Creatio
9.8
IBM CPQ

CRM Reporting & Analytics

CRM Creatio
9.7
IBM CPQ
Forecasting
CRM Creatio
9.6
IBM CPQ
Pipeline visualization
CRM Creatio
9.6
IBM CPQ
Customizable reports
CRM Creatio
9.8
IBM CPQ

Customization

CRM Creatio
9.9
IBM CPQ
Custom fields
CRM Creatio
9.9
IBM CPQ
Custom objects
CRM Creatio
9.9
IBM CPQ
Scripting environment
CRM Creatio
10.0
IBM CPQ
API for custom integration
CRM Creatio
9.9
IBM CPQ

Security

CRM Creatio
9.2
IBM CPQ
Single sign-on capability
CRM Creatio
9.3
IBM CPQ
Role-based user permissions
CRM Creatio
9.2
IBM CPQ

Social CRM

CRM Creatio
9.6
IBM CPQ
Social data
CRM Creatio
9.4
IBM CPQ
Social engagement
CRM Creatio
9.9
IBM CPQ

Integrations with 3rd-party Software

CRM Creatio
8.4
IBM CPQ
Marketing automation
CRM Creatio
8.4
IBM CPQ

Platform

CRM Creatio
9.2
IBM CPQ
Mobile access
CRM Creatio
9.2
IBM CPQ

CPQ

CRM Creatio
IBM CPQ
8.5
Quote sharing/sending
CRM Creatio
IBM CPQ
8.0
Product configuration
CRM Creatio
IBM CPQ
9.0
Configuration options
CRM Creatio
IBM CPQ
9.0
Pricing rules
CRM Creatio
IBM CPQ
7.0
Price adjustment
CRM Creatio
IBM CPQ
7.0
Purchase history and open contracts
CRM Creatio
IBM CPQ
9.0
Guided selling/Sales portal
CRM Creatio
IBM CPQ
9.0
CPQ reporting & analytics
CRM Creatio
IBM CPQ
10.0
CPQ-CRM integration
CRM Creatio
IBM CPQ
10.0
Attachments to quotes
CRM Creatio
IBM CPQ
8.0
Order capturing
CRM Creatio
IBM CPQ
7.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

IBM CPQ

  • Provides associated quotes through the life cycle of the opportunity, until the opportunity is either won or lost.
  • You can store all the information you require during the quoting process, including customer details, information about products and the adjustment made to the price of products, and the payment terms and shipment terms that will be used in the order if the quote is converted to an order.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

IBM CPQ

  • There were widespread frustrations throughout sales and call center with CPQ originally. But really the reason why CPQ tools are complex is because CPQ processes are complex things to implement.
  • Users today want all the flexibility with none of the complexity. It is one of the biggest challenges in my day-to-day.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

IBM CPQ

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

IBM CPQ

IBM CPQ 10.0
Based on 2 answers
Timely and courteous response time from IBM Support any time there was a request that needed to be made.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

IBM CPQ

No answers on this topic

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

IBM CPQ

  • Faster quoting time from detailed, easy-to-read analytics.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

IBM CPQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM CPQ Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
IBM CPQ
10.0

Usability

CRM Creatio
6.8
IBM CPQ

Support Rating

CRM Creatio
7.7
IBM CPQ
10.0

Add comparison