What users are saying about
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27 Ratings
3 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

IRIS CRM

It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
IRIS CRM
9.2
Customer data management / contact management
CRM Creatio
9.9
IRIS CRM
9.7
Workflow management
CRM Creatio
9.9
IRIS CRM
9.7
Territory management
CRM Creatio
9.0
IRIS CRM
9.0
Opportunity management
CRM Creatio
9.9
IRIS CRM
9.3
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
IRIS CRM
8.7
Contract management
CRM Creatio
9.5
IRIS CRM
9.7
Quote & order management
CRM Creatio
10.0
IRIS CRM
9.0
Interaction tracking
CRM Creatio
9.4
IRIS CRM
9.0
Channel / partner relationship management
CRM Creatio
9.6
IRIS CRM
9.0

Customer Service & Support

CRM Creatio
9.1
IRIS CRM
9.2
Case management
CRM Creatio
9.7
IRIS CRM
9.7
Call center management
CRM Creatio
8.5
IRIS CRM
9.0
Help desk management
CRM Creatio
9.1
IRIS CRM
9.0

Marketing Automation

CRM Creatio
9.9
IRIS CRM
9.4
Lead management
CRM Creatio
9.9
IRIS CRM
9.4
Email marketing
CRM Creatio
9.8
IRIS CRM
9.5

CRM Project Management

CRM Creatio
9.3
IRIS CRM
9.3
Task management
CRM Creatio
9.8
IRIS CRM
9.7
Billing and invoicing management
CRM Creatio
8.2
IRIS CRM
9.0
Reporting
CRM Creatio
9.8
IRIS CRM
9.3

CRM Reporting & Analytics

CRM Creatio
9.7
IRIS CRM
9.1
Forecasting
CRM Creatio
9.6
IRIS CRM
9.7
Pipeline visualization
CRM Creatio
9.6
IRIS CRM
9.3
Customizable reports
CRM Creatio
9.8
IRIS CRM
8.3

Customization

CRM Creatio
9.9
IRIS CRM
9.0
Custom fields
CRM Creatio
9.9
IRIS CRM
8.7
Custom objects
CRM Creatio
9.9
IRIS CRM
9.4
Scripting environment
CRM Creatio
10.0
IRIS CRM
9.0
API for custom integration
CRM Creatio
9.9
IRIS CRM
9.0

Security

CRM Creatio
9.2
IRIS CRM
9.3
Single sign-on capability
CRM Creatio
9.3
IRIS CRM
9.7
Role-based user permissions
CRM Creatio
9.2
IRIS CRM
9.0

Social CRM

CRM Creatio
9.6
IRIS CRM
9.5
Social data
CRM Creatio
9.4
IRIS CRM
10.0
Social engagement
CRM Creatio
9.9
IRIS CRM
9.0

Integrations with 3rd-party Software

CRM Creatio
8.4
IRIS CRM
9.8
Marketing automation
CRM Creatio
8.4
IRIS CRM
10.0
Compensation management
CRM Creatio
IRIS CRM
9.5

Platform

CRM Creatio
9.2
IRIS CRM
8.7
Mobile access
CRM Creatio
9.2
IRIS CRM
8.7

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

IRIS CRM

  • IRIS CRM is a specific application and we recently switched from other software to this and we have no regrets. We can perform all the functions from the management of tasks to customers so well with it. Email marketing is another edge of using it.
  • We highly admire the quality of the people that are in its support team since they are highly responsive.
  • Its reports contain many details and are much cleaner than our previous experience. Dialer/dialer metrics is another component that is helpful along with the scheduling feature.
Lisa-jess Brown | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

IRIS CRM

  • Some minor design issues in the record communication interface. For example, replying to an existing email thread within the record set does not capture the entire communication or signatures.
  • Workflow customization is not easy for all users and can require some coding skills on the back end.
  • Linking forms from external websites is one feature that isn't very intuitive. Some leads are better inputted manually.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

IRIS CRM

IRIS CRM 9.0
Based on 2 answers
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

IRIS CRM

IRIS CRM 9.0
Based on 2 answers
This software does give significant benefit to our company.
Lisa-jess Brown | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

IRIS CRM

By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

IRIS CRM

  • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
  • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
  • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

IRIS CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

IRIS CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
IRIS CRM
9.0

Usability

CRM Creatio
6.8
IRIS CRM
9.0

Support Rating

CRM Creatio
7.7
IRIS CRM
9.0

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