What users are saying about
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27 Ratings
6 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
6 Ratings
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Score 9 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Kintone

Kintone is excellent if all the users will be in the organization and there is not a need for outside users. It has a lot of customization features (some you may have to look hard to find them), which I think is an edge over other systems like this.
James Coleman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Kintone
Customer data management / contact management
CRM Creatio
9.9
Kintone
Workflow management
CRM Creatio
9.9
Kintone
Territory management
CRM Creatio
9.0
Kintone
Opportunity management
CRM Creatio
9.9
Kintone
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Kintone
Contract management
CRM Creatio
9.5
Kintone
Quote & order management
CRM Creatio
10.0
Kintone
Interaction tracking
CRM Creatio
9.4
Kintone
Channel / partner relationship management
CRM Creatio
9.6
Kintone

Customer Service & Support

CRM Creatio
9.1
Kintone
Case management
CRM Creatio
9.7
Kintone
Call center management
CRM Creatio
8.5
Kintone
Help desk management
CRM Creatio
9.1
Kintone

Marketing Automation

CRM Creatio
9.9
Kintone
Lead management
CRM Creatio
9.9
Kintone
Email marketing
CRM Creatio
9.8
Kintone

CRM Project Management

CRM Creatio
9.3
Kintone
Task management
CRM Creatio
9.8
Kintone
Billing and invoicing management
CRM Creatio
8.2
Kintone
Reporting
CRM Creatio
9.8
Kintone

CRM Reporting & Analytics

CRM Creatio
9.7
Kintone
Forecasting
CRM Creatio
9.6
Kintone
Pipeline visualization
CRM Creatio
9.6
Kintone
Customizable reports
CRM Creatio
9.8
Kintone

Customization

CRM Creatio
9.9
Kintone
Custom fields
CRM Creatio
9.9
Kintone
Custom objects
CRM Creatio
9.9
Kintone
Scripting environment
CRM Creatio
10.0
Kintone
API for custom integration
CRM Creatio
9.9
Kintone

Security

CRM Creatio
9.2
Kintone
Single sign-on capability
CRM Creatio
9.3
Kintone
Role-based user permissions
CRM Creatio
9.2
Kintone

Social CRM

CRM Creatio
9.6
Kintone
Social data
CRM Creatio
9.4
Kintone
Social engagement
CRM Creatio
9.9
Kintone

Integrations with 3rd-party Software

CRM Creatio
8.4
Kintone
Marketing automation
CRM Creatio
8.4
Kintone

Platform

CRM Creatio
9.2
Kintone
Mobile access
CRM Creatio
9.2
Kintone

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Kintone

  • Ease of use and programming
  • Flexibility
  • Support
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Kintone

  • Our particular need required outside apps, which costs additional fees. It would be nice if they developed those products internally and had them available without the apps/plugins.
  • There were limitations on how we could customize the front-end experience for a look and feel. While it still had all the functionality, we had a vision for how users would interact with our database that we couldn't make possible.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Kintone

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Kintone

Kintone 9.0
Based on 4 answers
The kintone staff is INCREDIBLE! Everyone I have worked with has been supportive of my organization's mission, willing to set up a meeting promptly, generous with their time, and very knowledgeable about the product. Kintone also has a wide range of videos and existing resources for how to use the system in addition to being able to reach out to staff any time.
Allison Flors | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Kintone

It has a better user interface and is less complicated. Easily integrated with other services with API.
Mamoru Fujinoki, PMP, CSM, ITILF, LSSGB | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Kintone

  • Positive: Customization and reports for each partner that's a user.
  • Negative: We have to use an online form tool and transfer the data to Kintone at times. It would be nice to do this in Kintone.
James Coleman | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Kintone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Kintone Editions & Modules

Edition
Professional$241
EnterpriseContact Us1
  1. per user / per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Kintone
9.2

Usability

CRM Creatio
6.8
Kintone

Support Rating

CRM Creatio
7.7
Kintone
9.0

Add comparison