What users are saying about
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27 Ratings
3 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Korero

Korero would be the best choice for freelance professionals, small and medium size companies, in my opinion.It is also a great platform for those who are looking for ATS and CRM together at an affordable price.For a one man company it becomes expensive to buy software and manage relationships and recruitment process online and in that scenario Korero platform comes handy with its offerings and price. Its relatively new in the market so I would say they can bring more add-ons with time but for now I feel it has a lot of potential to support the recruiters like me and many other businesses.
Jagdeep Kaur | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Korero
8.2
Customer data management / contact management
CRM Creatio
9.9
Korero
8.2
Workflow management
CRM Creatio
9.9
Korero
8.1
Territory management
CRM Creatio
9.0
Korero
Opportunity management
CRM Creatio
9.9
Korero
8.4
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Korero
9.1
Contract management
CRM Creatio
9.5
Korero
Quote & order management
CRM Creatio
10.0
Korero
7.1
Interaction tracking
CRM Creatio
9.4
Korero
Channel / partner relationship management
CRM Creatio
9.6
Korero
8.2

Customer Service & Support

CRM Creatio
9.1
Korero
7.5
Case management
CRM Creatio
9.7
Korero
8.1
Call center management
CRM Creatio
8.5
Korero
Help desk management
CRM Creatio
9.1
Korero
7.0

Marketing Automation

CRM Creatio
9.9
Korero
7.8
Lead management
CRM Creatio
9.9
Korero
7.9
Email marketing
CRM Creatio
9.8
Korero
7.7

CRM Project Management

CRM Creatio
9.3
Korero
8.3
Task management
CRM Creatio
9.8
Korero
8.6
Billing and invoicing management
CRM Creatio
8.2
Korero
8.1
Reporting
CRM Creatio
9.8
Korero
8.1

CRM Reporting & Analytics

CRM Creatio
9.7
Korero
8.5
Forecasting
CRM Creatio
9.6
Korero
Pipeline visualization
CRM Creatio
9.6
Korero
8.5
Customizable reports
CRM Creatio
9.8
Korero

Customization

CRM Creatio
9.9
Korero
8.1
Custom fields
CRM Creatio
9.9
Korero
7.3
Custom objects
CRM Creatio
9.9
Korero
Scripting environment
CRM Creatio
10.0
Korero
8.6
API for custom integration
CRM Creatio
9.9
Korero
8.2

Security

CRM Creatio
9.2
Korero
8.5
Single sign-on capability
CRM Creatio
9.3
Korero
Role-based user permissions
CRM Creatio
9.2
Korero
8.5

Social CRM

CRM Creatio
9.6
Korero
6.4
Social data
CRM Creatio
9.4
Korero
6.4
Social engagement
CRM Creatio
9.9
Korero

Integrations with 3rd-party Software

CRM Creatio
8.4
Korero
Marketing automation
CRM Creatio
8.4
Korero

Platform

CRM Creatio
9.2
Korero
8.1
Mobile access
CRM Creatio
9.2
Korero
8.1

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Korero

  • User friendly
  • Great support
  • Very affordable
  • Simple to use
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Korero

  • UI and UX
  • They provide good support but it can be improved
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Korero

Korero 8.5
Based on 3 answers
I’m pretty happy with Korero as it gives me an easy to use interface and a holistic view for my sales and recruitment requirements.It helps me keep a tab on various open opportunities and ones in the pipeline. At this point of time, my business requirements are well met.
Jagdeep Kaur | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Korero

Korero 7.9
Based on 3 answers
The support team is open for discussions and to look into to improve the system that is suits for us. If needed they are always available and they solve problems very fast. They give us the feeling that we are important for them. They don’t charge extra for any small questions. The support is very friendly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Korero

Price point is a great advantage as it combines ATS and CRM .Easy to navigate and the best part is if I feel something is missing and needs improvement, I leave feedback and the company acts upon it. The support team is very responsive and my work has never been hindered.
Jagdeep Kaur | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Korero

  • Increased sales' achievements by considerable number
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Korero

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0.00

Korero Editions & Modules

Edition
Basic$10.001
Professional$22.001
  1. Per User
Additional Pricing Details
Pricing is computed on a monthly basis, exclusive of VAT and minimum time is 1 month.

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Korero
8.8

Usability

CRM Creatio
6.8
Korero
8.5

Support Rating

CRM Creatio
7.7
Korero
7.9

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