What users are saying about
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27 Ratings
1 Rating

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
1 Rating
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Score 6 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
MCA Suite
6.0
Customer data management / contact management
CRM Creatio
9.9
MCA Suite
6.0
Workflow management
CRM Creatio
9.9
MCA Suite
Territory management
CRM Creatio
9.0
MCA Suite
Opportunity management
CRM Creatio
9.9
MCA Suite
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
MCA Suite
Contract management
CRM Creatio
9.5
MCA Suite
Quote & order management
CRM Creatio
10.0
MCA Suite
Interaction tracking
CRM Creatio
9.4
MCA Suite
Channel / partner relationship management
CRM Creatio
9.6
MCA Suite

Customer Service & Support

CRM Creatio
9.1
MCA Suite
Case management
CRM Creatio
9.7
MCA Suite
Call center management
CRM Creatio
8.5
MCA Suite
Help desk management
CRM Creatio
9.1
MCA Suite

Marketing Automation

CRM Creatio
9.9
MCA Suite
Lead management
CRM Creatio
9.9
MCA Suite
Email marketing
CRM Creatio
9.8
MCA Suite

CRM Project Management

CRM Creatio
9.3
MCA Suite
4.0
Task management
CRM Creatio
9.8
MCA Suite
Billing and invoicing management
CRM Creatio
8.2
MCA Suite
Reporting
CRM Creatio
9.8
MCA Suite
4.0

CRM Reporting & Analytics

CRM Creatio
9.7
MCA Suite
1.0
Forecasting
CRM Creatio
9.6
MCA Suite
Pipeline visualization
CRM Creatio
9.6
MCA Suite
Customizable reports
CRM Creatio
9.8
MCA Suite
1.0

Customization

CRM Creatio
9.9
MCA Suite
Custom fields
CRM Creatio
9.9
MCA Suite
Custom objects
CRM Creatio
9.9
MCA Suite
Scripting environment
CRM Creatio
10.0
MCA Suite
API for custom integration
CRM Creatio
9.9
MCA Suite

Security

CRM Creatio
9.2
MCA Suite
8.0
Single sign-on capability
CRM Creatio
9.3
MCA Suite
Role-based user permissions
CRM Creatio
9.2
MCA Suite
8.0

Social CRM

CRM Creatio
9.6
MCA Suite
Social data
CRM Creatio
9.4
MCA Suite
Social engagement
CRM Creatio
9.9
MCA Suite

Integrations with 3rd-party Software

CRM Creatio
8.4
MCA Suite
Marketing automation
CRM Creatio
8.4
MCA Suite

Platform

CRM Creatio
9.2
MCA Suite
Mobile access
CRM Creatio
9.2
MCA Suite

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

MCA Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
MCA Suite
6.0

Usability

CRM Creatio
6.8
MCA Suite

Support Rating

CRM Creatio
7.7
MCA Suite

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