What users are saying about
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27 Ratings
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Top Rated
678 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100

Microsoft Access

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Top Rated
678 Ratings
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Score 8 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Microsoft Access

The most appropriate scenario for working with Microsoft Access is where documents of various formats can be involved, such as when working with XML files, which can be automatically imported into the platform. In case you need to document all databases in order to make use of the performance analysis tool, Microsoft Access offers good individual analysis capabilities for each table, so it is recommended. Excellent for covering all types of operations that require SQL server management or processes that involve working with SharePoint.
Murray Clear | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Microsoft Access
Customer data management / contact management
CRM Creatio
9.9
Microsoft Access
Workflow management
CRM Creatio
9.9
Microsoft Access
Territory management
CRM Creatio
9.0
Microsoft Access
Opportunity management
CRM Creatio
9.9
Microsoft Access
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Microsoft Access
Contract management
CRM Creatio
9.5
Microsoft Access
Quote & order management
CRM Creatio
10.0
Microsoft Access
Interaction tracking
CRM Creatio
9.4
Microsoft Access
Channel / partner relationship management
CRM Creatio
9.6
Microsoft Access

Customer Service & Support

CRM Creatio
9.1
Microsoft Access
Case management
CRM Creatio
9.7
Microsoft Access
Call center management
CRM Creatio
8.5
Microsoft Access
Help desk management
CRM Creatio
9.1
Microsoft Access

Marketing Automation

CRM Creatio
9.9
Microsoft Access
Lead management
CRM Creatio
9.9
Microsoft Access
Email marketing
CRM Creatio
9.8
Microsoft Access

CRM Project Management

CRM Creatio
9.3
Microsoft Access
Task management
CRM Creatio
9.8
Microsoft Access
Billing and invoicing management
CRM Creatio
8.2
Microsoft Access
Reporting
CRM Creatio
9.8
Microsoft Access

CRM Reporting & Analytics

CRM Creatio
9.7
Microsoft Access
Forecasting
CRM Creatio
9.6
Microsoft Access
Pipeline visualization
CRM Creatio
9.6
Microsoft Access
Customizable reports
CRM Creatio
9.8
Microsoft Access

Customization

CRM Creatio
9.9
Microsoft Access
Custom fields
CRM Creatio
9.9
Microsoft Access
Custom objects
CRM Creatio
9.9
Microsoft Access
Scripting environment
CRM Creatio
10.0
Microsoft Access
API for custom integration
CRM Creatio
9.9
Microsoft Access

Security

CRM Creatio
9.2
Microsoft Access
Single sign-on capability
CRM Creatio
9.3
Microsoft Access
Role-based user permissions
CRM Creatio
9.2
Microsoft Access

Social CRM

CRM Creatio
9.6
Microsoft Access
Social data
CRM Creatio
9.4
Microsoft Access
Social engagement
CRM Creatio
9.9
Microsoft Access

Integrations with 3rd-party Software

CRM Creatio
8.4
Microsoft Access
Marketing automation
CRM Creatio
8.4
Microsoft Access

Platform

CRM Creatio
9.2
Microsoft Access
Mobile access
CRM Creatio
9.2
Microsoft Access

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Microsoft Access

  • One good aspect of Microsoft Access is how the software can be customized for different applications. This is very useful because we are able to use this software for multiple applications, which makes it cost-friendly.
  • Another strong point of Microsoft Access is the skill required to customize, the amount of programming required is less than most other database programs. This is good for a beginner looking to get into database management.
  • Microsoft Access is one of the more cost-friendly database applications, and most of the time it comes with Microsoft Office. Other database programs can be expensive and not as easy to use.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Microsoft Access

  • Generally high learning curve for new users. Especially if they are not comfortable with technology.
  • Desktop only program; not available in web-format like other O365 products
  • Fewer experienced users, means it's a lot of self-teaching and troubleshooting when you run into an issue
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Microsoft Access

Microsoft Access 10.0
Based on 16 answers
I and the rest of my team will renew our Microsoft Access in the future because we use and maintain many different applications and databases created using Microsoft Access so we will need to maintain them in the future. Additionally, it is a standard at our place of work so it is at $0 cost to us to use. Another reason for renewing Microsoft Access is that we just don' t have the resources needed to extend into a network of users so we need to remain a single-desktop application at this time.
Alyssa Moy, MBA, PMP | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Microsoft Access

Microsoft Access 10.0
Based on 4 answers
Microsoft Access is easy to use. It is compatible with spreadsheets. It is a very good data management tool. There is scope to save a large amount of data in one place. For using this database, one does not need much training, can be shared among multiple users. This database has to sort and filtering features which seem to be very useful.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CRM Creatio

No score
No answers yet
No answers on this topic

Microsoft Access

Microsoft Access 8.0
Based on 1 answer
I don't think the program has ever failed me. It is one of those programs where there is always a solution if you know where to look.
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Microsoft Access

Microsoft Access 6.5
Based on 7 answers
While I have never contacted Microsoft directly for product support, for some reason there's a real prejudice against MS Access among most IT support professionals. They are usually discouraging when it comes to using MS Access. Most of this is due to their lack of understanding of MS Access and how it can improve one's productivity. If Microsoft invested more resources towards enhancing and promoting the use of MS Access then maybe things would be different.
Anonymous | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

Microsoft Access

Microsoft Access 10.0
Based on 1 answer
there is no key idea, since it is easy to implement Microsoft Access
Thairy Ollarves | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Microsoft Access

Visual FoxPro is a discontinued software, and no longer has support. Also, very few people still use it, or ever know how to use it. Excel is very popular, but [Microsoft] Access can do things like data joins much easier and faster
Brian Arsenault | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Microsoft Access

  • Not having to recreate queries or reports every time you want to use them.
  • Once an item is created and saved as part of the database, you save manpower by not having to recreate them.
  • ROI from a usability standpoint is great. Solid product with great functionality that requires low maintenance usually.
Scott Herring | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Microsoft Access

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Access Editions & Modules

Edition
Microsoft Access139.991
  1. per PC
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Microsoft Access
8.6

Likelihood to Renew

CRM Creatio
Microsoft Access
10.0

Usability

CRM Creatio
6.8
Microsoft Access
10.0

Reliability and Availability

CRM Creatio
Microsoft Access
8.0

Support Rating

CRM Creatio
7.7
Microsoft Access
6.5

Implementation Rating

CRM Creatio
Microsoft Access
10.0

Scalability

CRM Creatio
Microsoft Access
5.0

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