What users are saying about
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27 Ratings
1 Rating

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Navvia

Process /Procedure production.Collaboration.Training / Education.
Steven McReynolds | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Navvia
Customer data management / contact management
CRM Creatio
9.9
Navvia
Workflow management
CRM Creatio
9.9
Navvia
Territory management
CRM Creatio
9.0
Navvia
Opportunity management
CRM Creatio
9.9
Navvia
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Navvia
Contract management
CRM Creatio
9.5
Navvia
Quote & order management
CRM Creatio
10.0
Navvia
Interaction tracking
CRM Creatio
9.4
Navvia
Channel / partner relationship management
CRM Creatio
9.6
Navvia

Customer Service & Support

CRM Creatio
9.1
Navvia
Case management
CRM Creatio
9.7
Navvia
Call center management
CRM Creatio
8.5
Navvia
Help desk management
CRM Creatio
9.1
Navvia

Marketing Automation

CRM Creatio
9.8
Navvia
Lead management
CRM Creatio
9.9
Navvia
Email marketing
CRM Creatio
9.8
Navvia

CRM Project Management

CRM Creatio
9.2
Navvia
Task management
CRM Creatio
9.8
Navvia
Billing and invoicing management
CRM Creatio
8.2
Navvia
Reporting
CRM Creatio
9.8
Navvia

CRM Reporting & Analytics

CRM Creatio
9.7
Navvia
Forecasting
CRM Creatio
9.6
Navvia
Pipeline visualization
CRM Creatio
9.6
Navvia
Customizable reports
CRM Creatio
9.8
Navvia

Customization

CRM Creatio
9.9
Navvia
Custom fields
CRM Creatio
9.9
Navvia
Custom objects
CRM Creatio
9.9
Navvia
Scripting environment
CRM Creatio
10.0
Navvia
API for custom integration
CRM Creatio
9.9
Navvia

Security

CRM Creatio
9.2
Navvia
Single sign-on capability
CRM Creatio
9.2
Navvia
Role-based user permissions
CRM Creatio
9.2
Navvia

Social CRM

CRM Creatio
9.6
Navvia
Social data
CRM Creatio
9.4
Navvia
Social engagement
CRM Creatio
9.9
Navvia

Integrations with 3rd-party Software

CRM Creatio
8.4
Navvia
Marketing automation
CRM Creatio
8.4
Navvia

Platform

CRM Creatio
9.1
Navvia
Mobile access
CRM Creatio
9.1
Navvia

Reporting & Analytics

CRM Creatio
Navvia
5.7
Dashboards
CRM Creatio
Navvia
5.0
Standard reports
CRM Creatio
Navvia
6.0
Custom reports
CRM Creatio
Navvia
6.0

Process Engine

CRM Creatio
Navvia
8.4
Process designer
CRM Creatio
Navvia
9.0
Business rules engine
CRM Creatio
Navvia
9.0
SOA support
CRM Creatio
Navvia
9.0
Process player
CRM Creatio
Navvia
9.0
Form builder
CRM Creatio
Navvia
6.0

Collaboration

CRM Creatio
Navvia
8.0
Social collaboration tools
CRM Creatio
Navvia
8.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Navvia

  • Now takes Visio process flow diagrams and converts them into Navvia for process document production.
  • Allows you to build your own profiles (essentially a custom template) for documentation.
  • Has good reference / trainingmaterial for ITIL, CoBit etc..
Steven McReynolds | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Navvia

  • I don't particularly like the Navvia RACI being a RA(S)CI. Not a big issue however.
Steven McReynolds | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Navvia

Navvia 9.0
Based on 1 answer
Seems very easy to use. Basically if you are OK with Process flow diagramming then "the rest" is easy.
Steven McReynolds | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Navvia

Navvia 9.0
Based on 1 answer
Someone always available .Regular check-ins.
Steven McReynolds | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Navvia

No answers on this topic

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Navvia

  • Ensures that Process Production is more efficient.
  • Allows faster collaboration via Navvia and Company email.
Steven McReynolds | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Navvia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Navvia Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Navvia
9.0

Usability

CRM Creatio
6.8
Navvia
9.0

Support Rating

CRM Creatio
7.7
Navvia
9.0

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