What users are saying about
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27 Ratings
3 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Oncontact
5.1
Customer data management / contact management
CRM Creatio
9.9
Oncontact
5.0
Workflow management
CRM Creatio
9.9
Oncontact
4.5
Territory management
CRM Creatio
9.0
Oncontact
5.0
Opportunity management
CRM Creatio
9.9
Oncontact
5.5
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Oncontact
9.0
Contract management
CRM Creatio
9.5
Oncontact
4.0
Quote & order management
CRM Creatio
10.0
Oncontact
4.0
Interaction tracking
CRM Creatio
9.4
Oncontact
4.5
Channel / partner relationship management
CRM Creatio
9.6
Oncontact
5.0

Customer Service & Support

CRM Creatio
9.1
Oncontact
3.6
Case management
CRM Creatio
9.7
Oncontact
5.5
Call center management
CRM Creatio
8.5
Oncontact
4.5
Help desk management
CRM Creatio
9.1
Oncontact
1.0

Marketing Automation

CRM Creatio
9.9
Oncontact
8.5
Lead management
CRM Creatio
9.9
Oncontact
8.0
Email marketing
CRM Creatio
9.8
Oncontact
9.0

CRM Project Management

CRM Creatio
9.3
Oncontact
9.0
Task management
CRM Creatio
9.8
Oncontact
9.0
Billing and invoicing management
CRM Creatio
8.2
Oncontact
Reporting
CRM Creatio
9.8
Oncontact
9.0

CRM Reporting & Analytics

CRM Creatio
9.7
Oncontact
8.7
Forecasting
CRM Creatio
9.6
Oncontact
9.0
Pipeline visualization
CRM Creatio
9.6
Oncontact
8.0
Customizable reports
CRM Creatio
9.8
Oncontact
9.0

Customization

CRM Creatio
9.9
Oncontact
5.0
Custom fields
CRM Creatio
9.9
Oncontact
4.5
Custom objects
CRM Creatio
9.9
Oncontact
4.5
Scripting environment
CRM Creatio
10.0
Oncontact
4.0
API for custom integration
CRM Creatio
9.9
Oncontact
7.0

Security

CRM Creatio
9.2
Oncontact
10.0
Single sign-on capability
CRM Creatio
9.3
Oncontact
10.0
Role-based user permissions
CRM Creatio
9.2
Oncontact
10.0

Social CRM

CRM Creatio
9.6
Oncontact
7.0
Social data
CRM Creatio
9.4
Oncontact
7.0
Social engagement
CRM Creatio
9.9
Oncontact
7.0

Integrations with 3rd-party Software

CRM Creatio
8.4
Oncontact
7.0
Marketing automation
CRM Creatio
8.4
Oncontact
7.0

Platform

CRM Creatio
9.2
Oncontact
8.0
Mobile access
CRM Creatio
9.2
Oncontact
8.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Oncontact
5.0

Likelihood to Renew

CRM Creatio
Oncontact
10.0

Usability

CRM Creatio
6.8
Oncontact

Support Rating

CRM Creatio
7.7
Oncontact

Add comparison