What users are saying about
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27 Ratings
16 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
16 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

OpenText MBPM

Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
OpenText MBPM
Customer data management / contact management
CRM Creatio
9.9
OpenText MBPM
Workflow management
CRM Creatio
9.9
OpenText MBPM
Territory management
CRM Creatio
9.0
OpenText MBPM
Opportunity management
CRM Creatio
9.9
OpenText MBPM
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
OpenText MBPM
Contract management
CRM Creatio
9.5
OpenText MBPM
Quote & order management
CRM Creatio
10.0
OpenText MBPM
Interaction tracking
CRM Creatio
9.4
OpenText MBPM
Channel / partner relationship management
CRM Creatio
9.6
OpenText MBPM

Customer Service & Support

CRM Creatio
9.1
OpenText MBPM
Case management
CRM Creatio
9.7
OpenText MBPM
Call center management
CRM Creatio
8.5
OpenText MBPM
Help desk management
CRM Creatio
9.1
OpenText MBPM

Marketing Automation

CRM Creatio
9.9
OpenText MBPM
Lead management
CRM Creatio
9.9
OpenText MBPM
Email marketing
CRM Creatio
9.8
OpenText MBPM

CRM Project Management

CRM Creatio
9.3
OpenText MBPM
Task management
CRM Creatio
9.8
OpenText MBPM
Billing and invoicing management
CRM Creatio
8.2
OpenText MBPM
Reporting
CRM Creatio
9.8
OpenText MBPM

CRM Reporting & Analytics

CRM Creatio
9.7
OpenText MBPM
Forecasting
CRM Creatio
9.6
OpenText MBPM
Pipeline visualization
CRM Creatio
9.6
OpenText MBPM
Customizable reports
CRM Creatio
9.8
OpenText MBPM

Customization

CRM Creatio
9.9
OpenText MBPM
Custom fields
CRM Creatio
9.9
OpenText MBPM
Custom objects
CRM Creatio
9.9
OpenText MBPM
Scripting environment
CRM Creatio
10.0
OpenText MBPM
API for custom integration
CRM Creatio
9.9
OpenText MBPM

Security

CRM Creatio
9.2
OpenText MBPM
Single sign-on capability
CRM Creatio
9.3
OpenText MBPM
Role-based user permissions
CRM Creatio
9.2
OpenText MBPM

Social CRM

CRM Creatio
9.6
OpenText MBPM
Social data
CRM Creatio
9.4
OpenText MBPM
Social engagement
CRM Creatio
9.9
OpenText MBPM

Integrations with 3rd-party Software

CRM Creatio
8.4
OpenText MBPM
Marketing automation
CRM Creatio
8.4
OpenText MBPM

Platform

CRM Creatio
9.2
OpenText MBPM
Mobile access
CRM Creatio
9.2
OpenText MBPM

Reporting & Analytics

CRM Creatio
OpenText MBPM
7.0
Dashboards
CRM Creatio
OpenText MBPM
7.9
Standard reports
CRM Creatio
OpenText MBPM
9.0
Custom reports
CRM Creatio
OpenText MBPM
4.0

Process Engine

CRM Creatio
OpenText MBPM
7.3
Process designer
CRM Creatio
OpenText MBPM
8.1
Process simulation
CRM Creatio
OpenText MBPM
7.1
Business rules engine
CRM Creatio
OpenText MBPM
9.0
SOA support
CRM Creatio
OpenText MBPM
6.0
Process player
CRM Creatio
OpenText MBPM
7.0
Support for modeling languages
CRM Creatio
OpenText MBPM
8.0
Form builder
CRM Creatio
OpenText MBPM
6.9
Model execution
CRM Creatio
OpenText MBPM
6.1

Collaboration

CRM Creatio
OpenText MBPM
7.6
Social collaboration tools
CRM Creatio
OpenText MBPM
7.6

Content Management Capabilties

CRM Creatio
OpenText MBPM
6.0
Content management
CRM Creatio
OpenText MBPM
6.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

OpenText MBPM

  • Complex routing of tasks based on calculated criteria
  • Linking between tasks and accessing relevant information
  • Organising, scheduling and prioritising
  • Different views for different people
Peter Green | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

OpenText MBPM

  • The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
  • Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
  • One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.
Eden Mack | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

OpenText MBPM

OpenText MBPM 8.0
Based on 4 answers
There are other products that seem to be a better fit for future initiatives.
Matt Temple | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

OpenText MBPM

OpenText MBPM 9.0
Based on 1 answer
Although it is intuitive to use it does require training
Harish Rajput | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

OpenText MBPM

OpenText MBPM 10.0
Based on 1 answer
Great customer service for an API support related query
Harish Rajput | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

OpenText MBPM

We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

OpenText MBPM

  • The development of the ticketing system has enabled us to greatly improve customer relationships
  • The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
  • Management information from the system has improved decision making
Peter Green | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

OpenText MBPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText MBPM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
OpenText MBPM
7.1

Likelihood to Renew

CRM Creatio
OpenText MBPM
8.0

Usability

CRM Creatio
6.8
OpenText MBPM
9.0

Support Rating

CRM Creatio
7.7
OpenText MBPM
10.0

Implementation Rating

CRM Creatio
OpenText MBPM
10.0

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