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27 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
CRM Creatio
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
CRM Creatio
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Territory management
CRM Creatio
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
CRM Creatio
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Contract management
CRM Creatio
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Quote & order management
CRM Creatio
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
CRM Creatio
9.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
Channel / partner relationship management
CRM Creatio
9.6
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

CRM Creatio
9.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Case management
CRM Creatio
9.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Call center management
CRM Creatio
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Help desk management
CRM Creatio
9.1
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

CRM Creatio
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
CRM Creatio
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
CRM Creatio
9.8
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

CRM Creatio
9.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
CRM Creatio
9.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Billing and invoicing management
CRM Creatio
8.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Reporting
CRM Creatio
9.8
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

CRM Creatio
9.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Forecasting
CRM Creatio
9.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
CRM Creatio
9.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
CRM Creatio
9.8
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

CRM Creatio
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
CRM Creatio
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom objects
CRM Creatio
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Scripting environment
CRM Creatio
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
API for custom integration
CRM Creatio
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

CRM Creatio
9.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
CRM Creatio
9.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
CRM Creatio
9.2
Oracle Siebel Enterprise Marketing Suite (discontinued)

Social CRM

CRM Creatio
9.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social data
CRM Creatio
9.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social engagement
CRM Creatio
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

CRM Creatio
8.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
CRM Creatio
8.4
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

CRM Creatio
9.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
CRM Creatio
9.2
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Screenshots

Oracle Siebel Enterprise Marketing Suite (discontinued)

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel Enterprise Marketing Suite (discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

CRM Creatio
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

Usability

CRM Creatio
6.8
Oracle Siebel Enterprise Marketing Suite (discontinued)

Support Rating

CRM Creatio
7.7
Oracle Siebel Enterprise Marketing Suite (discontinued)

Add comparison