What users are saying about
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27 Ratings
Top Rated
181 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
Top Rated
181 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

OutSystems

Well suited for internal exposure of business processes (invoicing, API layer to other systems, customer maintenance etc), whether a UI is required or not.Not so well suited for full fledged web design. An OutSystems application must serve one particular business need, if gets too much functionalities and responsibilities it tends to get chaotic and complex.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
OutSystems
Customer data management / contact management
CRM Creatio
9.9
OutSystems
Workflow management
CRM Creatio
9.9
OutSystems
Territory management
CRM Creatio
9.0
OutSystems
Opportunity management
CRM Creatio
9.9
OutSystems
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
OutSystems
Contract management
CRM Creatio
9.5
OutSystems
Quote & order management
CRM Creatio
10.0
OutSystems
Interaction tracking
CRM Creatio
9.4
OutSystems
Channel / partner relationship management
CRM Creatio
9.6
OutSystems

Customer Service & Support

CRM Creatio
9.1
OutSystems
Case management
CRM Creatio
9.7
OutSystems
Call center management
CRM Creatio
8.5
OutSystems
Help desk management
CRM Creatio
9.1
OutSystems

Marketing Automation

CRM Creatio
9.9
OutSystems
Lead management
CRM Creatio
9.9
OutSystems
Email marketing
CRM Creatio
9.8
OutSystems

CRM Project Management

CRM Creatio
9.3
OutSystems
Task management
CRM Creatio
9.8
OutSystems
Billing and invoicing management
CRM Creatio
8.2
OutSystems
Reporting
CRM Creatio
9.8
OutSystems

CRM Reporting & Analytics

CRM Creatio
9.7
OutSystems
Forecasting
CRM Creatio
9.6
OutSystems
Pipeline visualization
CRM Creatio
9.6
OutSystems
Customizable reports
CRM Creatio
9.8
OutSystems

Customization

CRM Creatio
9.9
OutSystems
Custom fields
CRM Creatio
9.9
OutSystems
Custom objects
CRM Creatio
9.9
OutSystems
Scripting environment
CRM Creatio
10.0
OutSystems
API for custom integration
CRM Creatio
9.9
OutSystems

Security

CRM Creatio
9.2
OutSystems
Single sign-on capability
CRM Creatio
9.3
OutSystems
Role-based user permissions
CRM Creatio
9.2
OutSystems

Social CRM

CRM Creatio
9.6
OutSystems
Social data
CRM Creatio
9.4
OutSystems
Social engagement
CRM Creatio
9.9
OutSystems

Integrations with 3rd-party Software

CRM Creatio
8.4
OutSystems
Marketing automation
CRM Creatio
8.4
OutSystems

Platform

CRM Creatio
9.2
OutSystems
Mobile access
CRM Creatio
9.2
OutSystems

Low-Code Development

CRM Creatio
OutSystems
7.6
Visual Modeling
CRM Creatio
OutSystems
7.9
Drag-and-drop Interfaces
CRM Creatio
OutSystems
8.4
Platform Security
CRM Creatio
OutSystems
7.5
Platform User Management
CRM Creatio
OutSystems
7.1
Reusability
CRM Creatio
OutSystems
7.2
Platform Scalability
CRM Creatio
OutSystems
7.2

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

OutSystems

  • Developing end user interfaces with ease and speed with a modern look and feel.
  • First class low code development to reduce time to market with visual programming
  • Their technical support team is fast and responsive. We've yet to have any issues they could not resolve.
Christopher Fowers | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

OutSystems

  • Price – The licensing model of OutSystems is very expensive and not suitable for small scale developments. This is offset by the time to develop and stability for larger scale developments
  • Flexibility on PaaS version – The PaaS hosted version of OutSystems limits your flexibility to access the front end and backend database systems which can significantly restrict your options on high data volume developments or where anything requiring slightly out of the ordinary access is required
  • Same price for PaaS and self-hosted system. Licensing model dictates that you pay the same price even when you host the system on your own hardware which effectively means you pay more to manage the infrastructure yourself
John Williams | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

OutSystems

OutSystems 8.2
Based on 4 answers
We are very happy with OutSystems and our developers deliver good work. OutSystems lets us build new software on a regulare (2 weekly) basis, which is highly flexible and adjustable. Even without very much experience, our developers manage to build usefull software, which is working a lot better than our previous (legacy) software.
Erik Hagen | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

OutSystems

OutSystems 8.2
Based on 3 answers
I am really happy using OutSystems in my work. It gives me the opportunity to create good working software without having had very much IT-experience before. It also made me more interested in the background of IT and learning different languages.
Erik Hagen | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

OutSystems

OutSystems 7.4
Based on 46 answers
The tech support is very reachable. Usually by [email] from but also by phone if needed. We had some difficulties at the start with understanding "what our machine was doing" under high performance load. After some good sessions understanding our needs they delivered good solutions for our problems we had in the beginning.
Anonymous | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

OutSystems

OutSystems 7.3
Based on 3 answers
In a large company, patiently and consistently work the behind the scenes politics with business and IT partners across the firm.
This is transformational - you will need a solid set of key business partners to lock arms together to move forward.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

OutSystems

I tried to use WordPress with some success. Also looked at Joomla. But when I saw OutSystems I knew I had been wasting my time there. It takes you longer to get going with OutSystems - but even I as a novice realized immediately that Outsystems is simply in another league. Outsystems is powerful. (Can you compare WordPress and Joomla to Outsystems - I don't think so).
Willem Norval | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

OutSystems

  • The ease of use of the OutSystems development process has been the biggest ROI for us. We have developed our Framework product and maintained/enhanced it with only 4 workers.
  • OutSystems has enhanced their product very significantly over the last 4 years. They have gone from a simple to use tool to a very simple to use sophisticated tool that covers the standard mainframe-based computing apps and the apps used on handheld mobile devices all using the same basic set of development tools.
Lee Penning | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

OutSystems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

OutSystems Editions & Modules

Edition
Basic$4,000.001
Pro$10,000.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
OutSystems
8.3

Likelihood to Renew

CRM Creatio
OutSystems
8.2

Usability

CRM Creatio
6.8
OutSystems
8.2

Support Rating

CRM Creatio
7.7
OutSystems
7.4

Implementation Rating

CRM Creatio
OutSystems
7.3

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