What users are saying about
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27 Ratings
13 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
13 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

PhoneBurner

The PhoneBurner software increased the productivity of the organization's Sales team because it allows making a huge amount of calls and with great ease and without complications. I can say that it was made in the right measure for the user. Today the Sales team is able to reach more customers in less time and increase their productivity.
Julia Carmargo | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
PhoneBurner
Customer data management / contact management
CRM Creatio
9.9
PhoneBurner
Workflow management
CRM Creatio
9.9
PhoneBurner
Territory management
CRM Creatio
9.0
PhoneBurner
Opportunity management
CRM Creatio
9.9
PhoneBurner
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
PhoneBurner
Contract management
CRM Creatio
9.5
PhoneBurner
Quote & order management
CRM Creatio
10.0
PhoneBurner
Interaction tracking
CRM Creatio
9.4
PhoneBurner
Channel / partner relationship management
CRM Creatio
9.6
PhoneBurner

Customer Service & Support

CRM Creatio
9.1
PhoneBurner
Case management
CRM Creatio
9.7
PhoneBurner
Call center management
CRM Creatio
8.5
PhoneBurner
Help desk management
CRM Creatio
9.1
PhoneBurner

Marketing Automation

CRM Creatio
9.9
PhoneBurner
Lead management
CRM Creatio
9.9
PhoneBurner
Email marketing
CRM Creatio
9.8
PhoneBurner

CRM Project Management

CRM Creatio
9.3
PhoneBurner
Task management
CRM Creatio
9.8
PhoneBurner
Billing and invoicing management
CRM Creatio
8.2
PhoneBurner
Reporting
CRM Creatio
9.8
PhoneBurner

CRM Reporting & Analytics

CRM Creatio
9.7
PhoneBurner
Forecasting
CRM Creatio
9.6
PhoneBurner
Pipeline visualization
CRM Creatio
9.6
PhoneBurner
Customizable reports
CRM Creatio
9.8
PhoneBurner

Customization

CRM Creatio
9.9
PhoneBurner
Custom fields
CRM Creatio
9.9
PhoneBurner
Custom objects
CRM Creatio
9.9
PhoneBurner
Scripting environment
CRM Creatio
10.0
PhoneBurner
API for custom integration
CRM Creatio
9.9
PhoneBurner

Security

CRM Creatio
9.2
PhoneBurner
Single sign-on capability
CRM Creatio
9.3
PhoneBurner
Role-based user permissions
CRM Creatio
9.2
PhoneBurner

Social CRM

CRM Creatio
9.6
PhoneBurner
Social data
CRM Creatio
9.4
PhoneBurner
Social engagement
CRM Creatio
9.9
PhoneBurner

Integrations with 3rd-party Software

CRM Creatio
8.4
PhoneBurner
Marketing automation
CRM Creatio
8.4
PhoneBurner

Platform

CRM Creatio
9.2
PhoneBurner
Mobile access
CRM Creatio
9.2
PhoneBurner

Preview Dialer

CRM Creatio
PhoneBurner
8.2
Contact preview
CRM Creatio
PhoneBurner
7.6
Dialer-CRM integration
CRM Creatio
PhoneBurner
7.7
Call notes & tags
CRM Creatio
PhoneBurner
8.4
Automatic call logging
CRM Creatio
PhoneBurner
9.2

Core Dialer

CRM Creatio
PhoneBurner
8.5
Outbound dialing
CRM Creatio
PhoneBurner
9.2
Inbound routing
CRM Creatio
PhoneBurner
8.0
Custom caller ID
CRM Creatio
PhoneBurner
8.1
Click-to-call
CRM Creatio
PhoneBurner
8.3
Recorded voicemail drop
CRM Creatio
PhoneBurner
8.2
Dialer contact import
CRM Creatio
PhoneBurner
9.0
Campaign & list management
CRM Creatio
PhoneBurner
8.6

Call Follow-up and Quality Assurance

CRM Creatio
PhoneBurner
8.8
Follow-up calls
CRM Creatio
PhoneBurner
8.8
Dialer reporting & analytics
CRM Creatio
PhoneBurner
9.0
Dialer compliance
CRM Creatio
PhoneBurner
8.6

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

PhoneBurner

  • Easily provision new numbers to the app.
  • Quickly and easily get rid of old numbers.
  • Mobility on any device.
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

PhoneBurner

  • Organization of functions could be more intuitive so they can be found more quickly.
  • Would like to see more email campaign functionality.
Stefan Silverman | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

PhoneBurner

PhoneBurner 9.3
Based on 3 answers
The capacity to stack enormous records and dial those down quickly, without manual cycles, is the best aspect of the application. Another incredible component is the more current rundown stacking device, which permits you to make another envelope for the contacts on the fly, settling on sorted out decision crusades truly simple to begin.
Shashank Pathak | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

PhoneBurner

PhoneBurner 9.0
Based on 5 answers
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Erin Miller | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

PhoneBurner

PhoneBurner is better due to the features of the application and the interface execution. It is a far superior product for troubleshooting issues and retaining numbers for usage. Text Free is okay but PhoneBurner is better.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

PhoneBurner

  • Sales evolution and improvement in team productivity.
Julia Carmargo | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

PhoneBurner

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PhoneBurner Editions & Modules

Edition
Unlimited - 1 user$149.001
  1. per user, per month
Additional Pricing Details
No contracts. No setup fees. No credit card free trial. Volume discounts are available for teams. Admin account is free unless engaged in dialing.

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
PhoneBurner
9.2

Usability

CRM Creatio
6.8
PhoneBurner
9.3

Support Rating

CRM Creatio
7.7
PhoneBurner
9.0

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